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Cavalier Ford Lincoln Greenbrier
Chesapeake, VA
614 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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614 Reviews of Cavalier Ford Lincoln Greenbrier
April 19, 2023
They were a pleasure to work with. Bailey was very helpful showing us several different models making sure we were getting what we wanted. she was very knowledgeable of the features on Bailey was very helpful showing us several different models making sure we were getting what we wanted. she was very knowledgeable of the features on the vehicle we purchased. More
by ROBERT FARMER
Employees Worked With
Bailey laplant, zack treece
April 13, 2023
Fantastic buying experience. Plenty of inventory. Very knowledgable salesperson. Easy transaction. Clean and classy show room as well as the car lot. Excellent customer serv Plenty of inventory. Very knowledgable salesperson. Easy transaction. Clean and classy show room as well as the car lot. Excellent customer service. White glove treatment the whole way. We got everything we wanted. Very very pleased. More
by GrammaJo
Employees Worked With
Richard Sinclair
March 30, 2023
When you purchase a new car from a dealer and then service/maintain the car at that dealer for 6 years (everything from oil changes to scheduled "mileage" maintenance) when it's absolutely cheaper to service/maintain the car at that dealer for 6 years (everything from oil changes to scheduled "mileage" maintenance) when it's absolutely cheaper to go anywhere except a dealer you expect that when something actually goes wrong, and your car needs serviced you can get an appt. in less than 6 weeks. We dropped our car on a Sunday (March 25th) because the "wrench" warning (drive train issue) illuminated briefly, and the car (hybrid) is not charging completely. I received a call on Monday morning from the service department (Nicole) stating that they couldn't get to the car until the end of April. I understand we didn't have an appt. but the first available appt. is more than a month away?? I told her that was ridiculous, and we couldn't with a single car as we both work. She said they "might" be able to get to it within a couple weeks. I mention that we were in the market for a new vehicle and asked why I would buy another Ford if I can't get a appt. for service sooner than 4 -6 weeks. This is where she became RUDE. She stated that all dealerships are the backed up this long. I told her that I have a Chevy truck and when I call with an issue they get my truck in the next day. She told me that isn't true, and that when she called the GMC dealer not long ago that they were 2 weeks backed up. I told her 2 weeks is better than a month, but that Hall Chevrolet always gets my truck in with days of me calling. She said that's just not true - so now I am a liar! When I hung up the phone, I called my service advisor (Adam) at Hall Chevy (Chesapeake/western Branch), explained the situation and what was happening, he said bring it in tomorrow morning....hmmmmm. I told him I had one more call to make and I would let him know. I called Cavalier Ford in Western Branch and made an appt. for the car the next day - WAIT why didn't Nicole recommend I try them (same name different location) and why would she try to convince me that everyone is backed up over a month. I called chevy (Adam) back thanked him for his customer service and told him I was able to get in at another Ford dealer. Bottom line, I will buy another vehicle from Chevy, Cavalier Ford Greenbrier has lost a sale, and lost my business. The service manager should have a face to face with Nicole! More
by bnlharris2u
Employees Worked With
zack treece
March 29, 2023
Just received my 2023 Ford Maverick Lariat Hybrid after waiting close to 500 days for the unit to come from the factory. I bought the truck from Cavalier Ford Greenbrier in Chesapeake Virginia. Although waiting close to 500 days for the unit to come from the factory. I bought the truck from Cavalier Ford Greenbrier in Chesapeake Virginia. Although the communications from the Ford Motor Company to the dealership or myself was nil, staff of Cavalier Ford Greenbrier was always friendly, empathetic, and professional at all times. Unlike the many complaints I witnessed from other buyers buying their vehicles from other dealerships where they gouged their vehicle/product prices, Cavalier Ford Greenbrier did not raise their prices on my truck, or my brother’s Maverick - - Thanks, you guys are awesome, I’d like to take the opportunity to acknowledge some of the staff that assisted my brother and I during these purchases, they’re: Linsey Snavley (Sales Manager), Richard Hamilton (Finance Manager), Daniel Mcginnis (Sales Manager), Zack Hamilton (General Sales Manager), Rob (Parts Department Associate) and Brandon Bailey (my personal Sales Associate). Each person played an important role in making my purchase as pain-free as possible especially during these trying times with the manufacturing difficulties due to chip and product constraints. Once I received the truck, Brandon was very patient with me ensuring that all of my questions and concerns were answered. He helped me set up the Ford Pass app, as well as go through the various safety features of the truck. Bottom-line is the truck is awesome and I am glad that I waited for the truck to be built and delivered to me. Once again, Thanks Cavalier Ford Greenbrier and your staff!! More
by mvalet
Employees Worked With
Linsey Snavley (Sales Manager), Richard Hamilton (Finance Manager), Daniel Mcginnis (Sales Manager), Zack Hamilton (General Sales Manager), Rob (Parts Department Associate) and Brandon Bailey (my personal Sales Associate)., zack treece
March 23, 2023
Not a satisfactory purchase experience at all, feels like cheated, and poor customer relationships as if they are selling for free or in loss cheated, and poor customer relationships as if they are selling for free or in loss More
by Patelheli3
Employees Worked With
Sale person Hunter and financial with some other person.
March 09, 2023
I've purchased many new cars in the past years. This has been my greatest car buying experience yet. Thanks to salesman Richard and my finance manager for making my new truck a reality. They took t This has been my greatest car buying experience yet. Thanks to salesman Richard and my finance manager for making my new truck a reality. They took the time without arrogance to make sure everything was clear and compatible to my needs. More
by cwatford
Employees Worked With
Richard Sinclair , zack treece
January 10, 2023
I WOULD NOT RECOMMEND CAVALIER FORD TO WASH MY TRUCK. THEY HAVE DONE NOTHING BUT LIE TO ME. STARTING WITH MELLISSA THE SALES ASSOCIATE, LINSEY IN FINANCE, KEN THE MANAGER AND KATHY THE SERVI THEY HAVE DONE NOTHING BUT LIE TO ME. STARTING WITH MELLISSA THE SALES ASSOCIATE, LINSEY IN FINANCE, KEN THE MANAGER AND KATHY THE SERVICE MANAGER. FROM DAY ONE THE THEY SCREWED UP MY PAPER WORK. I HAD TO RESIGN THE PAPER WORK TWO TIMES. LINSEY SOLD ME THE EXTENDED WARRANTY TOLD ME IT WAS FOR 5 YEARS OR 1000,000 MILES WHICHEVER CAME FIRST. SO IN MAY OF 2022 I HAD AN APPOINTMENT THERE AND THERE WAS SUPPOSED TO BE A LOANER TRUCK FOR ME. WHEN I GOT THERE THEY SAID THAT THEY DIDN'T HAVE A LOANER FOR THAT DAY THAT I COULD RESCHEDULE SO WE DID. I CALLED IN JUNE TO VERIFY MY APPOINTMENT THE SERVICE ASSOICATE TO ME THAT I DIDN'T HAVE A SCHEDULE BUT SHE COULD SCHEDULE ME FOR OCTOBER I TOLD HER THAT I HAVE BEEN PATIENTLY WAITING SINCE MAY. SHE SAID THAT THERE WAS NOTHING THAT I COULD DO. SO I CALLED PRIORITY FORD IN NORFOLK THEY WERE ABLE TO GET ME IN AUGUST 23RD WHEN I GOT THERE THEY TOLD ME I WARRANTY RAN OUT ON AUGUSE 19TH. SO I CALLED CAVALIER FORD AND I TALKED TO KEN CHILDRESS. WHO TOLD ME THAT HE UNDERSTOOD AND THAT HE WOULD WHATEVER IT WOULD TAKE TO MAKE IT RIGHT. HE HAD KATHY HUNT CALL ME SHE SAID THAT THEY COULDN'T GET ME IN UNTIL JANUARY OF 2023. SO TODAY I WENT IN AND THEY TOLD ME THAT I HAD TO PAY FOR THREE SEPARATE DIAGNOSTIC TEST. WHEN I CALLED KEN HE SAID THAT HE DIDN'T REMEMBER OUR CONVERSATION BUT THAT HE WOULD LOOK INTO IT. WELL IT WAS ALL LIP SERVICE. EVERYONE AT CAVALIER FORD DOES NOTHING BUT LIE. More
by monceauxr64
Employees Worked With
Melissa
