Cavalier Ford Lincoln Greenbrier

Lincoln Service Department I Purchased my 2010 Lincoln from Cavalier 5 years ago, & loved everything about the car/sales side of things. However, this review is directed towards I Purchased my 2010 Lincoln from Cavalier 5 years ago, & loved everything about the car/sales side of things. However, this review is directed towards the Lincoln Service Department, Greenbrier area, which unfortunately has not been as rewarding. My issue occurred a few weeks ago when my coolant temperature warning light suddenly came on. Other than the warning light, no other mechanical issues occurred that would indicate a problem with my vehicle. It drove fine, no knocking sounds, no low oil pressure, no smoke...NOTHING! However, being a mechanic myself, I pulled over immediately (less than a min) and shut off the engine. Popped the hood, and checked the basics. All of my coolant was gone, & my oil did appear to look a little milky. No leaks on the ground, but I decided to take it in. The first shop did a diagnostics and said my water pump was bad, but suggested I take it to Lincoln. We had it towed to Lincoln, and they called the next day to say my water pump was bad & leaked coolant internally to my oil & I would need a new engine because the coolant wore my bearings. I refused to believe my engine needed to be replaced when no other indicators were present other than a coolant light. Livid with what Lincoln was telling me, we again had it towed, but this time to our house. We replaced the pump, changed the oil a few times to be safe, and did a few other things since we had already torn it down that far, & my car runs better now than before. Again, no noises, oil pressure is good, no leaks. When I drove my car to Lincoln and questioned them, my first question was how they could tell my bearings were bad? They said by borescope. Sorry, but no. A borescope will not tell you bearings are bad. However, it will allow you to see that coolant mixed in my oil which gave Lincoln the green light to automatically assume my engine was bad because this is a common problem with these engines. Even after I questioned them, the response I got was that it's standard protocol when this issue occurs. So basically, customers are purchasing $30,0000 vehicles, maybe more for an engine that might last 100,000 miles if you are lucky. Absolutely mind blown at this error in judgment/protocol they have in place. Lincoln can say whatever they want and continue to make excuses, but I am truly disappointed with their service and the way they handled things. I have been a loyal Ford customer, but after this I will never purchase anything from Ford Motor Company. In fact, I'm going to continue to post this review on every possible site I can find, & hopefully save someone else from this nightmare. More

excellent** Daniel D. Cumbo/i will be telling my family Daniel make you fell welcome when you are at cavalier ford Lincoln I thank he is one of the best senior sales consultant excellent guy Daniel make you fell welcome when you are at cavalier ford Lincoln I thank he is one of the best senior sales consultant excellent guy More

BullS*** I purchased a brand new 2015 fusion about a year ago and everything was OK up until a few weeks ago..MY ac stop blowing cold air..its no reason a new I purchased a brand new 2015 fusion about a year ago and everything was OK up until a few weeks ago..MY ac stop blowing cold air..its no reason a new car ac should stop working after a year More

Service Turned in my 2013 taurus for maintenance, service was very convenient and quick, even had money from my owner rewards that i was unaware of. Turned in my 2013 taurus for maintenance, service was very convenient and quick, even had money from my owner rewards that i was unaware of. More

Purchased used 2010, not impressed at all Purchased a used 2010 car. Had 105,000 miles, so purchased a 3 year extended warranty to make sure we wouldn't have any large out-of-pocket repairs. O Purchased a used 2010 car. Had 105,000 miles, so purchased a 3 year extended warranty to make sure we wouldn't have any large out-of-pocket repairs. Our purchase process was pleasant. When we picked up our car, a couple of days later, we drove it home and noticed the gas cap was missing. Who checks for a gas cap?! Purchased one the next day--not great, but pretty annoying to waste my time buying something the car should come with. Only given one key, with a promise that they would mail another key. Well, two weeks later no key, and told them about the gas cap too. Another week, told the key is in the mail. Noticed some heavy shaking while applying the brakes at higher speeds, and the engine does not shift well at low speed. Both should have been fixed before selling this car! Finally, 33 days later, we get an envelope from this dealership. Well, the left side of the envelope was completely ripped and no key. Nice to have the car salesman's business card still in the envelope, but nothing else. This does not give me much confidence in the "Sales Consultant" nor the overall dealership. Just my experience so far, I'm sure they can't be this inept. More

Last minute inspection. I went in to the dealership at the last minute for an inspection. I was in and out in one hour. My technician, Thomas, was pleasent and explained poin I went in to the dealership at the last minute for an inspection. I was in and out in one hour. My technician, Thomas, was pleasent and explained point-by-point my state inspection and future recommended service. Not a hard sell at all, and I felt very comfortable. As a senior citizen, I felt good overall with the service. I'll be back without question. I don't feel like they were trying to "rip me off". More

Purchase Recently purchased a pre-owned Edge from Cavalier Ford Lincoln. Our experience was beyond great. The used car manager Barry found me everything I wa Recently purchased a pre-owned Edge from Cavalier Ford Lincoln. Our experience was beyond great. The used car manager Barry found me everything I was looking for on my new Edge. I couldn't have been more happy with Ben Molina. Would recommend dealership to others for sure. More

The Best Around Cavalier Ford is the best dealership and service center around! They have the best customer service and they are so efficient.I have never had a bad e Cavalier Ford is the best dealership and service center around! They have the best customer service and they are so efficient.I have never had a bad experience there, and they are so polite and courteous. Aubrey Jamison is my service advisor and I have to say, he makes my visits there so much fun. He is the nicest guy and works really hard for his customers, I cant say enough about his professionalism as well, he is an awesome employee. I only service my 15' Explorer at Cavalier because of how the customer service is and the amazing service they do on my SUV. I also have to say I bought my Explorer from there as well because of how great of a dealership Cavalier is. I would recommend Cavalier to anyone and everyone! I know they have me for a lifetime customer! More

Courteous professional service, every time! Nickole Pepke consistently provides courteous professional Service. She listens carefully, finds the most cost-effective service to meet the need (in Nickole Pepke consistently provides courteous professional Service. She listens carefully, finds the most cost-effective service to meet the need (including suggesting coupons), ensures the mechanics verify the problem before completing the service, keeps us informed, and delivers on time. This kind of service is what keeps us coming back, both for service and buying cars as we have need. More

Purchase They did an awesome job and worked with me to get the deal I wanted! They helped me figure out exactily what I could afford and did not try to push me They did an awesome job and worked with me to get the deal I wanted! They helped me figure out exactily what I could afford and did not try to push me to purchase something out of my league! More