Cavalier Ford Chesapeake Square

I have been to this particular service dept. before i decided to buy a new car. So i pretty much had a general idea about the wonderful, patient and caring team. When i drive up for service i am before i decided to buy a new car. So i pretty much had a general idea about the wonderful, patient and caring team. When i drive up for service i am queen for a day, they are on time, the waiting area and bathrooms are clean, most of all everyone is friendly regardless of what has happened before i got there or whatever they are going through, customers come first. thank you, Nick. More

Normally any repairs I've had done here before was done in a timely manner. Now the pricing is generally on the highish side but tolerable. Not this time. Took my car in as there was a problem with the in a timely manner. Now the pricing is generally on the highish side but tolerable. Not this time. Took my car in as there was a problem with the drivers side door handle as it broke. They diagnosed it and said that some "assembly" needed to be replace and it would take about three days to get it in. Total estimated cost was over $900. I said NO as I had a feeling this wasn't right. Still got charged $175 just for their "diagnosis". Took it to another place the next day that's I've used before and they fixed the door that same day and the price was just barely over $300. Apparently just a bracket broke and that's all that needed to be replaced. I should have taken it to them in the first place! Door handle now works like the car is new. So I wasted $175 but overall saved a bunch of $ and time by not having the dealer do the work. More

Had an appointment for 10:00 a. m. on a Thursday took my vehicle in for Diagnostic on Wednesday a day before called at 1:00 Thursday afternoon they still haven't gotten to my vehicle m. on a Thursday took my vehicle in for Diagnostic on Wednesday a day before called at 1:00 Thursday afternoon they still haven't gotten to my vehicle and they told me $175 for Diagnostic I already knew that and told me they will call me back and when call me back he said I had an oil leak and I need a new vehicle and that was it and he said again it'll be $175 for Diagnostic. More

The staff at Cavalier are helpful and efficent. Drew and his sales force are the best ! Drew and his sales force are the best ! More

Waited only 30 minutes after check in, to get truck up on rack! A new record for me. Tech VERY helpful when answering questions. Service writer great on answers also. Dealership when buying truck’ oil cha on rack! A new record for me. Tech VERY helpful when answering questions. Service writer great on answers also. Dealership when buying truck’ oil changes free for life’. Cost $53.!?? More

Erich Jefferson and associates with Cavalier Ford at Chesapeake Square were amazing. Great service!!! Thanks for everything. Chesapeake Square were amazing. Great service!!! Thanks for everything. More

My Cavalier team far exceeded my (high) customer service expectations! They hung in there with me from reserving my BRONCO in 2020 to driving it off the lot this weekend. Drew, Jon, Beth & Craig… I am elate expectations! They hung in there with me from reserving my BRONCO in 2020 to driving it off the lot this weekend. Drew, Jon, Beth & Craig… I am elated and so appreciative that you were with me every step of the way😊 More

Great service department techs and advisors. always try to accommodate the customer. I recommend Cavalier ! always try to accommodate the customer. I recommend Cavalier ! More

I was charged $750 for a starter. I’m sure they don’t cost more than $250, so I was charged $500 for labor fees?! I’m pretty sure that me being a female had something to do with it. I’m sure they don’t cost more than $250, so I was charged $500 for labor fees?! I’m pretty sure that me being a female had something to do with it. More

Outstanding service for over 15 years. Never disappointed. Really have enjoyed the lifetime inspections and oil changes. This was the game changer. Hope this continues because it could mak Never disappointed. Really have enjoyed the lifetime inspections and oil changes. This was the game changer. Hope this continues because it could make a. difference. More