Causeway Ford - Service Center

Very Unsatisfactory Service from the service department. I dropped my vehicle off at my appointment time at 10:00 Monday morning for trouble opening my liftgate. Later that day, I texted David G Wintrode as I dropped my vehicle off at my appointment time at 10:00 Monday morning for trouble opening my liftgate. Later that day, I texted David G Wintrode asking if there was any news on my car he stated, “Not yet waiting to hear back from the shop.” Shortly after, I receive a message back from him stating, “I do not think I will have an answer for you today, I am going to keep the vehicle overnight and hopefully have it back all fixed to you tomorrow. I replied, ok sounds good. Have they started working on it or figuring out the issue? He replies, I know one of the techs looked at it earlier not sure what he found or what direction we are going I will let you know as I find out. Tuesday afternoon, I message again asking if there was any news he said,” Not yet” they are not looking at it right now, they pulled it out to handle some emergency appointments. Hopefully will have something after lunch. 3:00 pm, he states, “Looks like the rear hatch motor failed, I am currently trying to locate a replacement part for it. It should be done Thursday/Friday. I reply ok sounds good thank you. I message him on Friday morning asking if there was any news on the car, No answer. I call the service department and spoke to Dawn she states vehicle as been ready to be picked up since Thursday, I questioned her on why no one called me, she said David G Wintrode has been sick the past two days. Obviously, If someone gets sick in their facility no one calls or gives you a report on your vehicle. Later that night, I went to pick up my car to find the life gate not fixed and a “Dent” above my hatch handle which appears it was being pried off with a screwdriver. My interior had dried up mud and oily handprints on my seats. Saturday morning, I went to report my concerns due to the fact when I picked up my vehicle they were closed. I walk in to find all staff in showroom laughing and video recording everyone singing Jingle bells and me being asked if I wanted to be a part of their video. Very unprofessional. I finally find a gentleman from sales sitting at his desk and he directed me to where I needed to go to speak to someone for my issue. I reported to them that the vehicle was not fixed and even worse than when I had dropped it off, and the damage that was done by the technician that supposably worked on my car. I had asked for paperwork on what was done to my vehicle and there was none on file to give me. I was told it had to be reviewed by the advisor, but there was no Manager/ Supervisor there on the weekends. She said all she could do for me at the time was to leave a note of all my concerns on Chris Varner desk for him to look at Tuesday morning. Tuesday morning, I never received a phone call from Chris, so I reached out to him. Finding out there was no paperwork for him to give me due to the fact I did not want to take no more chances with trusting them a second time to service my car. I replied that there has to be paperwork on what service was done because clearly, they submitted the report to my warranty company. There was no apology on what had taken place, obviously this company does not care about their customers or their vehicles. More

All workers were great, professional and very helpful especially Allison. Dawn was also a big help setting up my appointment for me. Highly recommend Causey ford especially Allison. Dawn was also a big help setting up my appointment for me. Highly recommend Causey ford More

Everyone there is very nice and helpful and always make my appointment convenient and around my schedule the waiting room is very clean and comfortable my appointment convenient and around my schedule the waiting room is very clean and comfortable More

Pick up drop off service was exceptional. Service time great. All reps wonderful. A great asset to a great dealership. Service time great. All reps wonderful. A great asset to a great dealership. More

Service dept is extremely helpful. Needed an oil change really quickly had an unexpected trip coming up Sal squeezed me in and got it done for me. The only complaint I have is when yo Needed an oil change really quickly had an unexpected trip coming up Sal squeezed me in and got it done for me. The only complaint I have is when you call it seems only 1 person schedules appointments by the name Kim. Problem is she doesn't always answer the phone you leave a message and she doesn't call back. More

My service writer Becca is amazing. Goes above and beyond for her customers. She is wonderful and she’s great with communication. When she is not in charge of her dispatching, it takes Goes above and beyond for her customers. She is wonderful and she’s great with communication. When she is not in charge of her dispatching, it takes forever for the work to get done even when I have an appointment. I’m not a fan of management with how the treat employees, and how they talk in front of customers. More

I just can't believe it took a hour and forty five minutes to do an oil change minutes to do an oil change More

Thanks to the crew at Causeway Ford always professional and know how to treat their customers. and know how to treat their customers. More

the dealership always has picked friendly ,courteous employees who take care care of their customers employees who take care care of their customers More

Causeway service was fast, efficient and thorough. Allyson, the adviser, was friendly and handled my appointment very quickly and timely. She advised me how long my appointment would take and it was l Allyson, the adviser, was friendly and handled my appointment very quickly and timely. She advised me how long my appointment would take and it was less than I expected. More