Causeway Ford - Service Center

Initial service for 2018 Explorer I brought my 2018 Explorer Platinum in for it's initial service as well as for a nail in one of my tires. Service was completed promptly and fully in I brought my 2018 Explorer Platinum in for it's initial service as well as for a nail in one of my tires. Service was completed promptly and fully in under two hours. The service concierge did an excellent job of keeping me informed of the status of my vehicle, offered to check on it multiple times and did so in a calm and very pleasant manner. It made all the difference in my experience! More

unreliable service department Had service appointment last week. Dropped car off 9a, returned 4p, they never looked at car. They were supposed to reschedule...week later, no call . Had service appointment last week. Dropped car off 9a, returned 4p, they never looked at car. They were supposed to reschedule...week later, no call . More

Service Exactly as I was told. Sal the service manager got me in and out with a through check up on my car. Everyone was very helpful Exactly as I was told. Sal the service manager got me in and out with a through check up on my car. Everyone was very helpful More

4 Times in 4 Weeks I've had Lincolns for over ten years. I love my MKZ but the Service department doesn't want to spend the money to fix the sensor problem I am having. I've had Lincolns for over ten years. I love my MKZ but the Service department doesn't want to spend the money to fix the sensor problem I am having. The service Manager Chris tried to force me to take back the car without it being fixed. He was condescending to me on the phone and informed me that with the loaner car "I can't take it out of my immediate area let alone the state" which has led me to cancel many appointments for work which in turn has cost me income. It has been over 2 weeks with no communication or timeline when I can get the car back. "They just don't know what to do" is what we keep getting told. In return they gave me a loaner car that is not properly inspected, filthy, smells, and no valid registration card in the car. They tried to "give me a deal" to get me into a Navigator (which was the plan all along when this lease is up). But the "deal" from Causeway's was $100-$150 more than I was quoted for the same exact car on their website. Very disappointed. I am paying $633 between lease and insurance that Causeway has had 4 times in 4 weeks and I haven't seen in over two weeks straight. More

No show for recall parts Told me to bring my vehicle down for a recall on my 2011 Ford Escape only to tell me that the parts were not in stock. Lost the use of my vehicle for Told me to bring my vehicle down for a recall on my 2011 Ford Escape only to tell me that the parts were not in stock. Lost the use of my vehicle for a whole day not to mention wasting my time and gas for nothing. They did fix 1 tire that had a nail in it. Charged me $30.00 dollars for that. Should have done it for free. More

Car was serviced and returned to me damaged I lease a Ford Focus. A harness broke and Caueway Ford was the dealership around that had the quickest appointment. I dropped my car off on a Saturday I lease a Ford Focus. A harness broke and Caueway Ford was the dealership around that had the quickest appointment. I dropped my car off on a Saturday and was told it would be done Wednesday. Wednesday rolls around and no call. I leave a message. No return call. I call Thursday, no return call. Friday I get a call that the car is done. I go to pick it up and right away I noticed three big scratches on my drivers side door. One scratch is a dent!! I told the cashier and she told me to call in a few days (they are closed for a few days) and bring it back to get it fixed. If it wasn't for the dent, I wouldn't bother with this place again. I really do not want to drive another 45 minutes one way so they can fix their huge mistake. But I will attempt to call and hopefully they will fix this for free. Never going to this place again. Ford sucks. More

Misleading information Customers beware. Service department is unreliable--claimed they called me before doing repairs and did not. Also told me car was ready then took me a Customers beware. Service department is unreliable--claimed they called me before doing repairs and did not. Also told me car was ready then took me and two Causeway employees at least 15 minutes to locate it. Buyers beware. Please do not purchase an extended warranty from Causeway. Restrictions apply and are geared to tie you into going there and not to another Ford dealer to have repairs performed. My family and I will no longer lease or purchase vehicles from this dealership. More

Brought in under warranty Took my vehicle in for my vehicle cutting out while driving. It only has 8000 miles on it and has been there for 8 days. The part came in but they sai Took my vehicle in for my vehicle cutting out while driving. It only has 8000 miles on it and has been there for 8 days. The part came in but they said it was damaged and had to order another one. Allegedly it came in and was supposed to be done yesterday but nothing. Still waiting, had a rental car for 8 days now. No offer of a loaner, just give us the rental bill and we will submit it to Ford to see if they will pay for it. No more service from them, I'd rather drive to another dealership. More

Dropped off a 2013 Ford Explorer for repair and 5 days later part still hasnt arrived. Its a Ford not a Maserati, every day its the part didnt make it in the latest Fedex shipment from Ford, we thought it later part still hasnt arrived. Its a Ford not a Maserati, every day its the part didnt make it in the latest Fedex shipment from Ford, we thought it was coming but didnt come yet. I would think Ford Motor and the Dealerships would have a better system w communicating true eta dates with their parts. No followup with Ford as to why it hasnt arrived. They sure communicate great when its time to buy or lease a new vehicle. Disgraceful handling of this, no regard for my not having a vehicle for a week, no offering of loaner vehicle, just incompetence. I am on vacation far from home and now forced to pick up a car that still has engine trouble light on and stalls and drive it back home to have it repaired there. I'd avoid repairs at this dealership or leasing a Ford at all costs. More

my ford explorer had 2 transmissions fail in less then a week. the third one is causeing my vehicle to vibrate and it's making a whineing noise. they had it for a week and did nothing to it. they said the w week. the third one is causeing my vehicle to vibrate and it's making a whineing noise. they had it for a week and did nothing to it. they said the whine and vibration are normal. if so then why didn't my original transmission do so. More