Causeway Ford - Service Center

Sales side was great. Service department was horrible. Tuesday, March 10th - Afternoon. Dropped my truck off. Upon drop off I completed their service ticket noting the items to address – Oil Change, rota Tuesday, March 10th - Afternoon. Dropped my truck off. Upon drop off I completed their service ticket noting the items to address – Oil Change, rotate Tires, complete door latch recall (sticking handles,) fix USB port for CarPlay (not working properly), and review PASSENGER Front seat – leather is delaminating. I also noted all of these items when I made my appointment 2 weeks prior. Wednesday Evening. Pat, the service advisor called and advised that they needed to keep the Truck another day as they were busy and never got it in the bay to start. I said no problem but I asked about the seat (knowing he would have to send photos to Ford direct to approve the repair under warranty.) He told me he never looked but that he would g take pictures once we got off the phone. Thursday Evening. I call and ask Pat for an update. He noted that the oil, tires and door latches were done. They couldn’t figure out the USB issue so he said they reached out to Ford for guidance. He also said he sent photos of the seat to Ford for them to review. He wanted to keep the truck overnight again – I told him no problem. Friday afternoon. I call again, asked for an update. Pat advised nothing new – still waiting on Ford for the USB and Seat. He noted that I could come get my truck and when they receive a response from Ford on the USB and seat he would let me know and we could schedule to make those repairs. I drive down to Causeway (about 45 minutes from my house) and pay for the oil change (free oil changes when you purchase the truck but if you want synthetic it is $50 – figure that one out) and tire rotation. Pat asked me to come out, he wanted to make sure we are looking at the same issue on the seat. He started looking at the driver seat. I told him it was the PASSENGER SEAT as I noted on the ticket. We spoke every day they had my truck, if you weren’t sure what you were looking at why not ask me?? Pat went and got his iPhone, took pictures and said he would send them to Ford. Following Wednesday (5 days later) I call Pat – asked if he heard back from Ford, he said not yet. Said he would reach out to them again. Friday (1 week since I picked my truck up) call again, Pat is now on leave for COVID-19. I asked another Service Adviser to check into my file regarding the Seat and USB port. He didn’t see any record of either. I asked to speak with a manager, he transferred me, I left a voicemail. While waiting for Chris, the manager to call me back I called Ford directly. I spoke with a warranty/claim’s representative, told her what was going on and she pulled the information on my truck and saw that the door latch was recently repaired but she didn’t see any record of Causeway filing a warranty claim for the seat and no record of the USB CarPlay. She said any warranty claims from the dealer go into her system. After multiple attempts I finally spoke with Chris, the manager the following week. He said there is no record of the seat issue but he sees a note about the USB but no correspondence that anyone looked into to (not even his guys.) He wanted to look further into it and said he would call me back. I called him back a couple days later and asked him what he found – he said nothing, no record of it. So PAT LIED STRAIGHT TO MY FACE. Chis told me to stop in and he would take pictures and start the process over. All he needs are pictures to send to Ford. I told him I live 45 Minutes away and asked if he could reach out to Pat and have him send him the pictures on his phone, he said he would. One week later – No call back from Chris at Causeway. More

Business was taken care of in an expeditious manner Service writer was pleasant and took care of business. I was taken right in and taken care of I believe ahead of time. Very brief wait Service writer was pleasant and took care of business. I was taken right in and taken care of I believe ahead of time. Very brief wait More

I utilized the Causeway dealership for a customer satisfaction recall. I did not purchased my vehicle from the Causeway dealership but they had zero problem with me bringing my car to them. The staff satisfaction recall. I did not purchased my vehicle from the Causeway dealership but they had zero problem with me bringing my car to them. The staff member Patrick was courteous, friendly and professional. I definitely recommend Causeway Ford. More

Service recall notice Very happy with my service for my Ford Escape. Causeway Ford performed the recall service fast and professionally. All employees were very courteous a Very happy with my service for my Ford Escape. Causeway Ford performed the recall service fast and professionally. All employees were very courteous and very helpful. More

Service ,oil change and tire rotation Service at Causeway is always courteous , pleasant and Sal and team are willing to go to any lenght to satisfy all my needs , job well done. Service at Causeway is always courteous , pleasant and Sal and team are willing to go to any lenght to satisfy all my needs , job well done. More

My 2009 Fusion SE has 285,000 miles. I credit Ford and Causeway for making this possible. Their knowledge and expertise has made this possible. Causeways people from sales to service is the best. Than Causeway for making this possible. Their knowledge and expertise has made this possible. Causeways people from sales to service is the best. Thank you! More

Pat was friendly and professional. I was able to wait for my vehicle. While I was waiting, he invited me to have lunch. Great experience! my vehicle. While I was waiting, he invited me to have lunch. Great experience! More

Did a great job fixing the scatches on my vehicle. They also gave me a loaner car which I really appreciated. This dealership is easy to work with. also gave me a loaner car which I really appreciated. This dealership is easy to work with. More

Professional Friendly Reliable and truly care about my satisfaction with my Ford Escape!It was my first service visit and I was very pleased with Ford service here satisfaction with my Ford Escape!It was my first service visit and I was very pleased with Ford service here More

I went for oil change.. Allyson was very upfront with all that my car needed. Took a bit longer to complete service but it was ok. And she appologized. that my car needed. Took a bit longer to complete service but it was ok. And she appologized. More