Causeway Ford - Service Center

I LIKE Dealing with the people there,,Skip Martin is a I LIKE Dealing with the people there,,Skip Martin is a very helpful salesman,No pressure just the information you need ..and Becky Vander Horn is ri I LIKE Dealing with the people there,,Skip Martin is a very helpful salesman,No pressure just the information you need ..and Becky Vander Horn is right on in the Service Dept. In and out with a Smile. I have lived in Manahawkin all of my life except for Military time, I'm 74 years of age and appreceate Honesty.. More

Happy experience Had some routine maintenance and a fix on our 2011 Edge, and Causeway completed all the items quickly and with a couple of coupons.........surprised m Had some routine maintenance and a fix on our 2011 Edge, and Causeway completed all the items quickly and with a couple of coupons.........surprised me with the lowest bill I have ever seen in recent years for the several items completed.....made a smile and happy day. Thanks More

Sal is awesome!He always understands my needs.I do t Sal is awesome! He always understands my needs. I do t have any doubts when he is taking care if the service! He is the best!! Sal is awesome! He always understands my needs. I do t have any doubts when he is taking care if the service! He is the best!! More

There is no where else a customer will find such outstanding service for their vehicles than the Causeway Family Dealership! Ty to Sal, Kim, Stanley and the entire Causeway TEAM!!! outstanding service for their vehicles than the Causeway Family Dealership! Ty to Sal, Kim, Stanley and the entire Causeway TEAM!!! More

Very professional and informative Not only are they an awesome place to buy a car, but they have the best service department as well! It is truly a one stop shop!! Thank you Causeway F Not only are they an awesome place to buy a car, but they have the best service department as well! It is truly a one stop shop!! Thank you Causeway Ford!! More

Service inspection and repair Our Service Manager, Sal, has always been professional and informative regarding any of our service needs. This visit was no exception. We are very pl Our Service Manager, Sal, has always been professional and informative regarding any of our service needs. This visit was no exception. We are very pleased and thankful for such a caring staff at Causeway Ford in Manahawkin Nj. Since purchasing Ford vehicles we have nothing but the utmost respect and trust in their manufacture and reliability. We have visited a few other Ford dealerships and had service performed. It was satisfactory at the others and is always OUTSTANDING at Causeway Ford. They are the example that other Ford Dealerships should strive to emulate. THANK YOU SO MUCH Causeway Ford of Manahawkin NJ! More

Great Service They took car in right away, was convenient and thorough, clean topped off all fluids, rotated tires and sanitized for COVID with plastic coverings on They took car in right away, was convenient and thorough, clean topped off all fluids, rotated tires and sanitized for COVID with plastic coverings on everything More

Had am 830 am appointments The car was taken right in and the car was serviced and I was out by 945am all the work was done and the car was cleaned and sanitized . the car was serviced and I was out by 945am all the work was done and the car was cleaned and sanitized . More

Outstanding service / Outstanding f150 Causeway is one great dealership People are treated respect ,courtesy and understanding what your problem w /vehicle Because of the service adviso Causeway is one great dealership People are treated respect ,courtesy and understanding what your problem w /vehicle Because of the service advisor Sal Ciappa my vehicles are serviced at causeway Sal’s expertise,his courtesy his understanding of your problems with your vehicle can’t get any better..He the best !!!! More

Sales side was great. Service department was horrible. Tuesday, March 10th - Afternoon. Dropped my truck off. Upon drop off I completed their service ticket noting the items to address – Oil Change, rota Tuesday, March 10th - Afternoon. Dropped my truck off. Upon drop off I completed their service ticket noting the items to address – Oil Change, rotate Tires, complete door latch recall (sticking handles,) fix USB port for CarPlay (not working properly), and review PASSENGER Front seat – leather is delaminating. I also noted all of these items when I made my appointment 2 weeks prior. Wednesday Evening. Pat, the service advisor called and advised that they needed to keep the Truck another day as they were busy and never got it in the bay to start. I said no problem but I asked about the seat (knowing he would have to send photos to Ford direct to approve the repair under warranty.) He told me he never looked but that he would g take pictures once we got off the phone. Thursday Evening. I call and ask Pat for an update. He noted that the oil, tires and door latches were done. They couldn’t figure out the USB issue so he said they reached out to Ford for guidance. He also said he sent photos of the seat to Ford for them to review. He wanted to keep the truck overnight again – I told him no problem. Friday afternoon. I call again, asked for an update. Pat advised nothing new – still waiting on Ford for the USB and Seat. He noted that I could come get my truck and when they receive a response from Ford on the USB and seat he would let me know and we could schedule to make those repairs. I drive down to Causeway (about 45 minutes from my house) and pay for the oil change (free oil changes when you purchase the truck but if you want synthetic it is $50 – figure that one out) and tire rotation. Pat asked me to come out, he wanted to make sure we are looking at the same issue on the seat. He started looking at the driver seat. I told him it was the PASSENGER SEAT as I noted on the ticket. We spoke every day they had my truck, if you weren’t sure what you were looking at why not ask me?? Pat went and got his iPhone, took pictures and said he would send them to Ford. Following Wednesday (5 days later) I call Pat – asked if he heard back from Ford, he said not yet. Said he would reach out to them again. Friday (1 week since I picked my truck up) call again, Pat is now on leave for COVID-19. I asked another Service Adviser to check into my file regarding the Seat and USB port. He didn’t see any record of either. I asked to speak with a manager, he transferred me, I left a voicemail. While waiting for Chris, the manager to call me back I called Ford directly. I spoke with a warranty/claim’s representative, told her what was going on and she pulled the information on my truck and saw that the door latch was recently repaired but she didn’t see any record of Causeway filing a warranty claim for the seat and no record of the USB CarPlay. She said any warranty claims from the dealer go into her system. After multiple attempts I finally spoke with Chris, the manager the following week. He said there is no record of the seat issue but he sees a note about the USB but no correspondence that anyone looked into to (not even his guys.) He wanted to look further into it and said he would call me back. I called him back a couple days later and asked him what he found – he said nothing, no record of it. So PAT LIED STRAIGHT TO MY FACE. Chis told me to stop in and he would take pictures and start the process over. All he needs are pictures to send to Ford. I told him I live 45 Minutes away and asked if he could reach out to Pat and have him send him the pictures on his phone, he said he would. One week later – No call back from Chris at Causeway. More