Castriota Chevrolet, INC.

Felt like I was being scammed !! Prior to writing this I did try to contact the owner. I even sent a message via Face book.. On December 30 I was visiting from Alabama to Hudson Flor Prior to writing this I did try to contact the owner. I even sent a message via Face book.. On December 30 I was visiting from Alabama to Hudson Florida to see my family. At approx 10:30 my check engine light came in along with my traction stabilization notification. I google the issue first and knew it could be fixed. So I took my vehicle to Castriota Chevrolet which was right around the corner from my family. I told Veronica "Ronnie" Mace what the issue was and she said she would call me as soon as they could fix it. About an hour later Ronnie called me and stated that I needed a new engine. She said the engined has failed. Ronnie told me that it would cost almost $7,000.00 for a new engine and she could have it in two hours. She also said they have some new vehicles on the lot as well. I drove back to the dealership and spoke to Ronnie again. Ronnie said that they could not fix the engine and it was too far gone.. I immediately called the service department at Billy Lawrence in Eufaula Al I spoke to Allison and Edwin. Edwin asked me to find out what cylinder was shot. I asked Ronnie and she said #1. Edwin knew immediately what the problem was and had to fax Castriota Chevrolet the corporate bulletin number 12-06-01-001a. Ronnie and her service guy looked baffled. The took the faxed paper work and went into the other side of the service dept. Ronnie stated I would need a valve cover as well and it would take a day to get. I said " It is amazing how you can get me a new engine on two hours, but a common part like this is going to take a day or so ? ". So to sum it up . They did fix the issue. It did not cost me the $7,000.00 for a new engine either. I really feel that if I was not such good friends with my local dealership. I would have had no choice but to believe what I was told by Castriota . I did pay the $847.40 that they charged me. On a side note. Filing some complaints today. One with Chevrolet out of Detroit and the Better Business Bureau and the Fair Trade Commission.. I really feel like you tried to scam me because I was from out of town. So either your service dept. does not know how to trouble shoot and find out what was actually wrong with my vehicle or you tried to take advantage of me ? More

Always a pleasure I have been loyal customer at Castriota Chevrolet since 2004. I have always dealt with the same salesperson, Deborah Razzano. She is very patient and I have been loyal customer at Castriota Chevrolet since 2004. I have always dealt with the same salesperson, Deborah Razzano. She is very patient and gives me time to make my decision while making suggestions as to what vehicle and features might be best for me. In closing let me say that dealing with someone like Debbie is the reason my loyalty lies with Castriota. I remain as always a satisfied and returning customer. My deepest thanks...........Brian Geary More

Simple & Easy Experience I just purchased a pre-owned vehicle from Castriota Chevrolet and it was a great experience. They were not only friendly, but they were knowledgeable I just purchased a pre-owned vehicle from Castriota Chevrolet and it was a great experience. They were not only friendly, but they were knowledgeable and honest. They answered my questions quickly and simply which suggests they know what they're talking about. More importantly, they were upfront and honest with all the documents I had to sign (so I had no surprises). I would definitely recommend Castriota Chevrolet to anyone who is looking for a great car at a good value with excellent service behind it! More

Beautiful vehicle ~ 2018 Chevrolet Equinox Beautiful vehicle and excellent dealership and that's why I have purchased three vehicles from this dealership. Debbie is a wonderful sales person, pl Beautiful vehicle and excellent dealership and that's why I have purchased three vehicles from this dealership. Debbie is a wonderful sales person, please don't ever leave this dealership. More

Great sales experience at a great dealership Castriota Chevrolet is a family owned dealership. I always feel like part of the family when I'm there. They are just good people. Debbie Razzano has Castriota Chevrolet is a family owned dealership. I always feel like part of the family when I'm there. They are just good people. Debbie Razzano has been my sales agent for several vehicles. No one is better at finding the right vehicle for the right price. More

Alex al n Debbie are great I want to thank Alex Castriola for the professionalism n care and time he took out for our experience.I wanna thank Debbie and Al for being awesome an I want to thank Alex Castriola for the professionalism n care and time he took out for our experience.I wanna thank Debbie and Al for being awesome and also to Robbie in service .everyone is great there thank u all. More

Used car purchase Sales rep was very knowledgeable about the vehicle options. Was also helpful in the vehicle setup and walk through during final delivery and was very Sales rep was very knowledgeable about the vehicle options. Was also helpful in the vehicle setup and walk through during final delivery and was very attentive throughout the process. More

New car purchase Very friendly folks at the dealership. They made my purchase a pleasant experience. They went out of their way to find the perfect vehicle for me and Very friendly folks at the dealership. They made my purchase a pleasant experience. They went out of their way to find the perfect vehicle for me and we got an awesome deal on a 2017 Sonic. More

Great, excellent Didn't feel pressured into purchasing a vehicle. Sales rep was very tentative to any ? I had. Helpful as well. Wouldn't change anything. Thanks Didn't feel pressured into purchasing a vehicle. Sales rep was very tentative to any ? I had. Helpful as well. Wouldn't change anything. Thanks More

new car purchase very helpful in getting me into anew lease after losing my husband,and turning in his lease car. I recommend castriota to everyone. they are the best. very helpful in getting me into anew lease after losing my husband,and turning in his lease car. I recommend castriota to everyone. they are the best. More