Castle Volkswagen of Schaumburg - Service Center

Great service, thank you very quick and profesional, I am glad I went. The price was ok also. The only observation is that my Tiguan was not car wash, maybe I need to ask for that, not sure, because in St Ch glad I went. The price was ok also. The only observation is that my Tiguan was not car wash, maybe I need to ask for that, not sure, because in St Charles they always do it. More

Excellent customer service! He patiently listens and explaining to me the answers to my queries. He makes sure that i get all the things i need at the end of his shift! Keep up the good work! explaining to me the answers to my queries. He makes sure that i get all the things i need at the end of his shift! Keep up the good work! More

Great Service Advisor The Service Advisor was great. He was very knowledgeable and was able to answer all my questions, including other questions about my vehicle unrelate The Service Advisor was great. He was very knowledgeable and was able to answer all my questions, including other questions about my vehicle unrelated to present visit. Repairs were done quickly and the car came out sparkling clean. A very pleasant experience overall. More

Outstanding customer service from Ken Ritz. Great friendly service Fixed the issue with my car in the time promised. Would highly recommend this dealership. Thanks friendly service Fixed the issue with my car in the time promised. Would highly recommend this dealership. Thanks More

Great Service and use of technology I've had VWs for more than 15 years and been going to Fox Valley VW for most of those years. I've always been happy with their service. I especially I've had VWs for more than 15 years and been going to Fox Valley VW for most of those years. I've always been happy with their service. I especially like how they use technology and are very accessible. Shortly after dropping of my vehicle for an oil change, I received a text message informing me I could simply reply to the message and the service rep, John, would get in touch with me. Such a great way to evolve and use technology. More

Matt made my day so productive Matt was very professional on his job without wasting my time with the typical superficial American friendly conversations that I encounter often. Ma Matt was very professional on his job without wasting my time with the typical superficial American friendly conversations that I encounter often. Matt did exactly what I expected and his use of language was very courteous and clean. That was very nicely done. More

Great experience ... every time I have car issues ... your service department is excellent.. I really enjoy working with John... he is very nice and I think he cares your service department is excellent.. I really enjoy working with John... he is very nice and I think he cares More

Service Appointment Ken Ritz did a Great job with identifying the problem with my front break on my 2019 Atlas. I will recommend Fox Valley to my friends Ken Ritz did a Great job with identifying the problem with my front break on my 2019 Atlas. I will recommend Fox Valley to my friends More

After god knows how long my windshield wipers were finally fixed! Super excited that they work again! I will continue to come here for my car. finally fixed! Super excited that they work again! I will continue to come here for my car. More

Great friendly at desk. Rickey mechanic thorough The cookies were excellent too I will come back and buy a new car and tell all my friends about the great service cookies were excellent too I will come back and buy a new car and tell all my friends about the great service More