Castle Volkswagen of Schaumburg - Service Center

Ryan has gone above and beyond on several occasions to help fit in my VW Routan for service. He always explains the work that has to be done with a phone call before it's completed. He has been very helpf help fit in my VW Routan for service. He always explains the work that has to be done with a phone call before it's completed. He has been very helpful and is a great Service Advisor. More

Ryan has been my service advisor on many occasions. He always has great advise and has fit my service appointments in at very late notice. I now have 97000 miles on my 2007 GTI and it is perfect. Also, I always has great advise and has fit my service appointments in at very late notice. I now have 97000 miles on my 2007 GTI and it is perfect. Also, I was misquoted on a price once so the dealer gave me their cost on the parts and came within 2 dollars of the quote. Honor and service I didn't expect. More

Jason goes above and beyond to ensure the customer is always happy with service performed. I was very pleased with how my service was handled. Job well done always happy with service performed. I was very pleased with how my service was handled. Job well done More

Brought my GTI in for service and Jason was more then helpfull. Very professional and friendly. Wasn't pushy and was very understanding. Money is tight and he gave me good recomendations on what to do to helpfull. Very professional and friendly. Wasn't pushy and was very understanding. Money is tight and he gave me good recomendations on what to do to maintain the vehicle to avoid problems down the road and stay within my budget. Don't want to do business anywhere else with anyone else. Jason is my go to guy! Thanks Jason!!!! More

Jasons commitment to service is exceptional in every way. He does what he says, the quality of work has been equal to Jason commitment of the service promised. He is the key why I still drive VW. Since He does what he says, the quality of work has been equal to Jason commitment of the service promised. He is the key why I still drive VW. Sincerely Lutz Ehrlich 847-507-2383 More

I work for a company that excels at providing excellent customer service. Consequently, I expect that same. That is what I have received at Fox Valley Volkswagen Shaumburg thanks to Jason Riforgiato. Ja customer service. Consequently, I expect that same. That is what I have received at Fox Valley Volkswagen Shaumburg thanks to Jason Riforgiato. Jason knows what it means to meet, and often times, exceed this customer's expectations. If you need service for your Volkswagen, go to Fox Valley Shaumburg and ask for Jason. You won't regret it! More

I drive approximately 2000 miles a month, so I'm regularly at Fox Valley VW to have my R32 serviced. Ryan in Service has always been very accommodating (even on short notice). The prices for labor regularly at Fox Valley VW to have my R32 serviced. Ryan in Service has always been very accommodating (even on short notice). The prices for labor and parts are fair. I usually wait for my car while it’s being serviced, and Ryan regularly updates me on the expected finish time. What I appreciate the most is Ryan does a great job of giving me a "heads up" on future repair/service my car needs. For example, while taking my car in for a regular oil change, he let me know that by the next oil change it would be time to replace the brakes, and even included a quote. More

My experience at Fox Valley VW is always consistent. They are reliable and stand by their work. Ryan Hutter is my service advisor. He is thorough and considerate. I trust him and the service at this dealersh are reliable and stand by their work. Ryan Hutter is my service advisor. He is thorough and considerate. I trust him and the service at this dealership. It is always a pleasure to work with them. More

Starting from the treatment you get from the Store Manager John Grubs, and sales personnel Jimmy Artello, the attention from the service department specifically by Ryan Hutter; the level in customer s Manager John Grubs, and sales personnel Jimmy Artello, the attention from the service department specifically by Ryan Hutter; the level in customer service is by far the best I have experienced in any dealership. Highly recommend this dealership. More

Ryan goes out of his way to provide a service standard unmatched by any dealer I have dealt with in 40+ years. He exudes the commitment to excellence that other dealers need to model. I had an occasion unmatched by any dealer I have dealt with in 40+ years. He exudes the commitment to excellence that other dealers need to model. I had an occasion to bring my car in without an appointment due to CEL and TPM lights on in my dash. He wrote up the ticket and assured me that the issues would be taken care of in an expeditious manner. One hour later I received the explanation and what the techs had found and corrected and I was on my way. More