Castle Volkswagen of Schaumburg - Service Center

Easy and accommodating I had a recall on my new Jetta and my car needed to sit for 24 hours. I was able to drop it off and pick it up the next morning. The dealer even gave I had a recall on my new Jetta and my car needed to sit for 24 hours. I was able to drop it off and pick it up the next morning. The dealer even gave me a free loaner car for the day! More

Service experience was easy. Pleasure to work with John. Oil change and tire rotation done right and on time. Free car wash was a nice touch. I "waited" by walking about 10 Pleasure to work with John. Oil change and tire rotation done right and on time. Free car wash was a nice touch. I "waited" by walking about 100 yards up the street to a big box retailer to pass the time. Good location near retail and food options. The inside waiting area is nice too with free wifi. Price was reasonable for a car dealer service center with synthetic motor oil. More

Short wait in a nice area I had a really good experience. My 30.000 mile checkup went really fast and I was on my way pretty fast. Mr. McGowan was more then helpful and supper I had a really good experience. My 30.000 mile checkup went really fast and I was on my way pretty fast. Mr. McGowan was more then helpful and supper attentive to my needs. The waiting was great with coffee, water and cookies. More

Good quality service I scheduled myself online and I was there the next day. The service was good. Matt answered all the questions I had. Front desk was also good. I scheduled myself online and I was there the next day. The service was good. Matt answered all the questions I had. Front desk was also good. More

Rim Replaced and paint protection Smooth process and service kept me informed of progress. Car was clean and I like that I was given a loaner car. Work was also completed in the timefr Smooth process and service kept me informed of progress. Car was clean and I like that I was given a loaner car. Work was also completed in the timeframe stated. More

Excellent dealer This is an overall excellent dealer. I bought my Golf R here about 2+ years ago and have had it serviced since. My review includes the initial sales p This is an overall excellent dealer. I bought my Golf R here about 2+ years ago and have had it serviced since. My review includes the initial sales process, financing to servicing over the last 2+ years. I have had some issues with the vehicle that have been promptly addressed and resolved. I have nothing but good things to say about all the people. The sales person follows up every time I see him and I’m in the facility even though the sale was over 2 years ago. The sales manager and general manager know me by name and are easy to talk with. The service manager and representative are very accommodating. The technician who works on my car provides feedback and helpful suggestions. The finance manager greets me every time I see him. They are willing to go the extra step and will do so as long as it’s a reasonable request. It is very refreshing to have this in this day and age. On my part I respect their time and understand I’m not the only client so I don’t try to make their jobs any harder. Overall excellent. More

Friendly I went there to get my car fixed , the EPC code was on so they took well care of my car , service was great so my car runs nice and smooth back again I went there to get my car fixed , the EPC code was on so they took well care of my car , service was great so my car runs nice and smooth back again thanks Volkswagen Schaumburg. More