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Castle Volkswagen of Schaumburg - Service Center
Schaumburg, IL
322 Reviews
322 Reviews of Castle Volkswagen of Schaumburg - Service Center
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May 21, 2019
Speedy Service. Helpful, Attentive Staff. I could not be more pleased with the service I received at Fox Valley VW Schaumburg. I had my tire patched and repaired in no time at all. Service Adv I could not be more pleased with the service I received at Fox Valley VW Schaumburg. I had my tire patched and repaired in no time at all. Service Advisor Matt Pease could not have been more attentive, and went out of his way to help process my eimbursement claim for the service that was covered under my wheel and tire protection. I will certainly take my Tiguan here for service from here on out. More
by David K.
Verified CustomerEmployees Worked With
Matt Pease
May 17, 2019
Excellent service Such a great experience and that’s why I keep coming back. This dealership is not the closest to my house but I go out of my way to come here because Such a great experience and that’s why I keep coming back. This dealership is not the closest to my house but I go out of my way to come here because the service is outstanding. Keep up the good work More
by JAKEJUAREZ
Employees Worked With
Matt Pease, Julie Keenan
May 17, 2019
Service experience It was excellent customer experience. There was an issue with blind spot not working which was fixed during this service. Appreciate it. Thanks. Have It was excellent customer experience. There was an issue with blind spot not working which was fixed during this service. Appreciate it. Thanks. Have a good day. More
by JUSTIN.P.JOSE
Employees Worked With
John McGowan
May 15, 2019
Nicest group of people! Matt and Ken kept me informed on the progress of my car. Everyone was just great! There was another guy that came over to me on Saturday afternoon. I Matt and Ken kept me informed on the progress of my car. Everyone was just great! There was another guy that came over to me on Saturday afternoon. I don’t know his name. He ran out from the garage area. He overheard me asking about the Car Play. He explained everything to me and how to get it to work properly. Thank you! More
by DELLAADIAZ
Employees Worked With
Matt Pease, Ken Merchut II
May 14, 2019
Best service! The very professional team in service department took me earlier than my appointment, fixed everything in a very timely manner, all while dropping me The very professional team in service department took me earlier than my appointment, fixed everything in a very timely manner, all while dropping me off at the mall since I didnt want to sit for 2 hours! Thank youuu! Kenneth was amazing in explaining everything to me and even replaced a windshield wiper for me. A+ service all around! More
by EMILIA3188
Employees Worked With
Ken Merchut II
May 13, 2019
Flawless Service Indeed! Fox Valley VW Schaumburg service was excellent. Everything was done according to plan and on time. They even drive me to Starbucks to wait and picked Fox Valley VW Schaumburg service was excellent. Everything was done according to plan and on time. They even drive me to Starbucks to wait and picked me up again! Nice touch. When I am ready to buy a new VW, this is the place I will go to. More
by KEVIN1227
Employees Worked With
Ken Merchut II
May 13, 2019
Excellent Ken was very helpful and friendly to work with. He listened to my concern and addressed it on time. He was updating me on the progress from time to ti Ken was very helpful and friendly to work with. He listened to my concern and addressed it on time. He was updating me on the progress from time to time. More
by HAILEGR
Employees Worked With
Ken Merchut II
May 12, 2019
Friendly, professional and reliable The service team was great, start to finish. They were very friendly and professional, and answered all of my questions. And as always, their work is The service team was great, start to finish. They were very friendly and professional, and answered all of my questions. And as always, their work is reliable. Great experience. More
by Deeds
Employees Worked With
Matt Pease
May 10, 2019
Nice very friendly Nice costumer service ...nice job ..everything on time ...Ken is very friendly and the prices are not bad ...I will recomend it to everyone..thank you Nice costumer service ...nice job ..everything on time ...Ken is very friendly and the prices are not bad ...I will recomend it to everyone..thank you More
by OLI_1106
Employees Worked With
Ken Merchut II
May 10, 2019
Great service I had a battery emergency and they were able to get me in ASAP. Everyone was friendly and accommodating. I waited a reasonable amount of time and my c I had a battery emergency and they were able to get me in ASAP. Everyone was friendly and accommodating. I waited a reasonable amount of time and my car is back on the road. More
by MARYRTAYLOR10
Employees Worked With
Julie Keenan
