Castle Volkswagen of Schaumburg - Service Center

Friendly engaged servicemen Although the service center was very busy, the initial greeting was prompt and friendly as is typical. The waiting area is comfortable for even an e Although the service center was very busy, the initial greeting was prompt and friendly as is typical. The waiting area is comfortable for even an extended wait. The experience was in general very positive regardless of the needed repairs. More

Best Service Dealer Ryan always informs me about wait time, problems with my car. He always go above and beyond my expectations. Thank you guys for everything you do. Ryan always informs me about wait time, problems with my car. He always go above and beyond my expectations. Thank you guys for everything you do. More

50G service Always bring my car to Schaumburg VW. Like the idea of union mechanics. Have been satisfied with their work so far. Nice area to wait while work is be Always bring my car to Schaumburg VW. Like the idea of union mechanics. Have been satisfied with their work so far. Nice area to wait while work is being done. More

My ‘06 Jetta Still on the Road.. Thanks to tireless efforts of my service advisor Ken Merchut and the “car whisperer” Scotty my Good ol’ ‘06 VW Jetta is Still on Illinois bumpy Roads. Thanks to tireless efforts of my service advisor Ken Merchut and the “car whisperer” Scotty my Good ol’ ‘06 VW Jetta is Still on Illinois bumpy Roads... Keep it up boys!!! More

Engine repair Due to known problem with timing chain tensioner engine had to be replaced. Poor design of tensioner got us to that repair. VW paid 40% but the rest w Due to known problem with timing chain tensioner engine had to be replaced. Poor design of tensioner got us to that repair. VW paid 40% but the rest was on us. Service center got the engine replaced and so far it is working well. Loaner car was provided at no charge to us. More

Pretty poor handling of Customer and no ownerships I handed the car at 9.30 am to Mr. John. He estimated around 2 hours. I call after 2.5 hours - No one can trace either John or my car. To add to I handed the car at 9.30 am to Mr. John. He estimated around 2 hours. I call after 2.5 hours - No one can trace either John or my car. To add to my woes, someone stated that AC parts will come the next day. (I went just for an oil change). When I finally got a holf of John after 3.5 hours of ordeal, he apologized and said that the car would be ready in 30-40 mins. Overall, I spent more than 4 hours for a simple Oil change and a very tiny fix. Suggestions : 1. Please provide accurate estimates. 2. Have better processes in place so that CORRECT cars can be tracked while in service. It is a pity that no one can track my car after 3 trials over 1 hour, in this age. 3. Tell me one reason, why I wont go to Jiffy Lube next time? They do the same work in 15-20 mins. More

Service Avis Budget Group after speaking with Matt Pease in your service department we started to bring our vehicles in and had no hassle and the vehicles w Avis Budget Group after speaking with Matt Pease in your service department we started to bring our vehicles in and had no hassle and the vehicles were and have been getting serviced rather quickly for us. We are very pleased with your service department. More

Great service, nice people Did a oil change, fot shuttle ride to the work. They did 3 recalls on my car and changed oil. Nice a and professional people. Will be coming back agai Did a oil change, fot shuttle ride to the work. They did 3 recalls on my car and changed oil. Nice a and professional people. Will be coming back again More

Thank you! Great service overall got a loaner vehicle while my car was in the shop they took care of everything as promised and all of it was covered under warra Great service overall got a loaner vehicle while my car was in the shop they took care of everything as promised and all of it was covered under warranty. Thank you! More

Excellent service The service I received was excellent. They were very accommodating and were able to work around my schedule. I received efficient service, with text The service I received was excellent. They were very accommodating and were able to work around my schedule. I received efficient service, with text updates throughout the repair process. More