Castle Volkswagen of Schaumburg - Service Center

my default vw dealership,only here! fast reliable service, a to z, they earned my business forever..it took less time, and service time being very important for me,especially on Saturday fast reliable service, a to z, they earned my business forever..it took less time, and service time being very important for me,especially on Saturday! More

50k mile service Good service from John and team for my Jetta. Was done quickly and efficiently. Definitely recommend this dealership for service needs and will schedu Good service from John and team for my Jetta. Was done quickly and efficiently. Definitely recommend this dealership for service needs and will schedule my services in future More

Friendly and professional people all around! I have always been treated with respect and in a timely manner. NO Problem was too small and NO question I had went unanswered. Buying my first Volks I have always been treated with respect and in a timely manner. NO Problem was too small and NO question I had went unanswered. Buying my first Volkswagen was a very positive experience and thus I came back to purchase a newer Volkswagen. More

Service Visit Staff was friendly and accommodating. I decided to go the mall while car was being worked on and they provided drop off and pick up. Staff was friendly and accommodating. I decided to go the mall while car was being worked on and they provided drop off and pick up. More

Fast and very timely service work From check in and out the door with a loaner in less than 10 minutes. Said I did not need car back until 3pm but it was ready at 11am. Great servi From check in and out the door with a loaner in less than 10 minutes. Said I did not need car back until 3pm but it was ready at 11am. Great service staff! More

SAFETY RECALL Brought in our 20 vehicles into Matt P. for a safety recall and it was done in a matter of a few minutes our drivers were able to wait and return our Brought in our 20 vehicles into Matt P. for a safety recall and it was done in a matter of a few minutes our drivers were able to wait and return our vehicles back in one day. Matt was more than accommodating, courteous and efficient. More

Excellent service. Brought my Jetta for a recall service appointment and a noise that is coming from the seatbelt casing. The work on the recall was done right away. T Brought my Jetta for a recall service appointment and a noise that is coming from the seatbelt casing. The work on the recall was done right away. They couldn’t replicate the noise but overall; service, friendly staff and overall a great experience. More

Jetta GLI Engine Replacement This dealer told me I needed to replace the engine in my 2012 Jetta GLI which I proceeded with after I got a second opinion elsewhere due to the high This dealer told me I needed to replace the engine in my 2012 Jetta GLI which I proceeded with after I got a second opinion elsewhere due to the high cost of this repair. I requested a quote for a trade in which I never received, and during the entire process the service manager was uninterested in my questions and concerns about the very large service to my car. They just wanted me in and out as soon as possible which was concerning to me. Frequently it took multiple attempts to reach the service manager and when the service was complete there was little explanation of the work completed, or if there was anything I needed to know about maintaining my new engine. I was simply ushered to the cashier as soon as the car was complete. The technician who worked on my car was very knowledgeable and helpful however the service manager didn’t seem to care enough to make sure I was comfortable with the major service completed to my vehicle. More

Car Trouble My cars airbag error signal came on, following my car dying at work (my fault). I had been putting it off because is suspected it would cost me money My cars airbag error signal came on, following my car dying at work (my fault). I had been putting it off because is suspected it would cost me money to run a diagnostic check, but I made an apt and it was handled quickily and without my having to pay for the service. Thanks, team! More