Castle Volkswagen of Schaumburg - Service Center

REpair of nail in tire bought through a VW deadlership I own 2 VW, and my son owns 1. All bought through Larry Roesch in Elmhurst/Bensonville, IL. I had bought new tires from this dealership on the recomme I own 2 VW, and my son owns 1. All bought through Larry Roesch in Elmhurst/Bensonville, IL. I had bought new tires from this dealership on the recommendation during a scheduled maintenance visit. Yesterday, I noticed a nail in one of the tires. I took it to Fox Valley VW in Schaumburg as it was closer. I was given prompt service receiving for my car, and signed an initial quote of $0.00 Once the work was completed I was given a bill for $37.70. When I asked why, and after calls to both a national VW center, and the Larry Roesch dealership, I was told because I didn't have the correct coverage on the tires. During this discussion, the service guy, Steve, couldn't access any details about my car service record (all of which was done at VW). Then after agreeing to pay the $37.70, I had to wait over 30 minutes for my car to be brought around. It took me asking a receptionist to call back to the service group. After at least feeling that the Roesch dealership was taking care of me, I will never go back to Fox Valley for any vehicle service or purchase. In terms of tires, I've purchased many from Discount tires over the years for different vehicles and have always been treat well. I guess they will ALWAYS be my choice for future tire purchases. For a place that has signage up about being awarded the TORCH award, they failed to show me they deserve it. On 1 positive note, I spend some of the time waiting speaking with Ozzy on the sales floor, and he was very personable, polite, and enjoyable to spend a few minutes with. More

Very satisfied Appointment was set up the next day I called and everything was already a talk about 15 minutes to get on my way and soon as the car was done I recei Appointment was set up the next day I called and everything was already a talk about 15 minutes to get on my way and soon as the car was done I received a phone call car was clean washed and ready for me to pick up thank you very much More

Great experience Love the ability to get texts as needed. Matt updated me and it was easy to see how things were going. He explained everything to me and it was eas Love the ability to get texts as needed. Matt updated me and it was easy to see how things were going. He explained everything to me and it was easy to get my car in for the second part of service More

Great service department Between the scheduling and their attentiveness to their customers they do leave you with a good feeling experience that makes you trust the brand and Between the scheduling and their attentiveness to their customers they do leave you with a good feeling experience that makes you trust the brand and this location. More

service oil change My service was completed in an expeditious time and was explained to me thoroughly. They are always friendly and efficient and explain in detail what My service was completed in an expeditious time and was explained to me thoroughly. They are always friendly and efficient and explain in detail what they did during the service call. More

Pleasant service center experience The people in Fox Valley VW Schaumburg are courteous, and accommodating to your needs. I went there one day to order a part that wasn’t available, the The people in Fox Valley VW Schaumburg are courteous, and accommodating to your needs. I went there one day to order a part that wasn’t available, they ordered it and somehow Service made it possible to get it installed the morning after. Usually you set an appointment for an install. More

Great! Great service, great people, great job and great experience! John did an excellent work from beginning to the end. Very happy with his amazing servic Great service, great people, great job and great experience! John did an excellent work from beginning to the end. Very happy with his amazing services. More

First oil change Service was quick Glad I didn’t have to wait for car wash after after I paid In the past that has taken way too long Service was quick Glad I didn’t have to wait for car wash after after I paid In the past that has taken way too long More

Fast efficient service John got me in and out in about an hour. Great atmosphere and nice that they are pet friendly. Will return again when I need service John got me in and out in about an hour. Great atmosphere and nice that they are pet friendly. Will return again when I need service More

Poor follow through When I purchased the used car, I was told I would be given a call to follow up on items owed. This never happened. I called to schedule an appointment When I purchased the used car, I was told I would be given a call to follow up on items owed. This never happened. I called to schedule an appointment I was told the repairs would only take 1 day. Four days later, with extremely limited updates, I was able to get the car returned. I had to call each day for info and didn't get any info about why it took longer or what was going on. It felt like I was being strung along. When I picked up the car, floor mats where not even in the car and I had to go back to obtain them. More