Castle Volkswagen of Schaumburg - Service Center

Great service with a smile This was my first time visiting Fox Valley VW service since I just moved to the area. I needed my routine oil change and Matt was great. He was prompt This was my first time visiting Fox Valley VW service since I just moved to the area. I needed my routine oil change and Matt was great. He was prompt, friendly during the check in process and thanked me for stopping in on my way out. Overall, a very friendly and welcoming experience. More

Good service Stephen and other staff was very helpful and thorough made the process easy he called back to let me know what was wrong with my car and followed up l Stephen and other staff was very helpful and thorough made the process easy he called back to let me know what was wrong with my car and followed up like promised More

Service John was great. Didn’t have any issues with service. I was in and out. I checked “no” to recommending service due to not being able to select indiffer John was great. Didn’t have any issues with service. I was in and out. I checked “no” to recommending service due to not being able to select indifference and based on previous experiences. More

They did a great job and i look forward to working with them in the future. When my lease expires and its time to get a new one. and i look forward to working with them in the future. When my lease expires and its time to get a new one. More

Oil change service You know what kind of service you’re getting going to the dealer more expensive than other places and places You could take it but good quality work You know what kind of service you’re getting going to the dealer more expensive than other places and places You could take it but good quality work More

Comfortable and Quick Stephen my service advisor was so nice! My service got taken care of in the promised time and the waiting room was very comfortable. I I definitely wi Stephen my service advisor was so nice! My service got taken care of in the promised time and the waiting room was very comfortable. I I definitely will take my vehicle back to their service department when the time comes again. Thank you Stephen! More

Repair/Replace window regulator After the first part failed within days, Matt took car back in, re-ordered part and made it through good within one day! Another good job! After the first part failed within days, Matt took car back in, re-ordered part and made it through good within one day! Another good job! More

Oil change Great customer service and comfortable facility. Prompt service and follow up. They always wash my car everytime I go there regardless of how small th Great customer service and comfortable facility. Prompt service and follow up. They always wash my car everytime I go there regardless of how small the job may be. More

Visited on two occasions, still got a partial fix. I cam in for an oil change and a squeaky clutch to be looked at on 9/12 at 3:30 PM. I was told the clutch cannot be looked at because I didn't have an I cam in for an oil change and a squeaky clutch to be looked at on 9/12 at 3:30 PM. I was told the clutch cannot be looked at because I didn't have an appointment despite the fact I called on 9/11 to try to set up an appointment, when I left a voicemail without reply I chose to visit the dealership in person on Thursday, 9/12. The advisor I worked with told me I would have to come back in the morning because the technicians will need a whole day to work on the clutch. I told the advisor that I am not taking a day off to have an oil change and to fix the clutch pedal. We made an appointment on 9/16 at 3:30PM. I came in, got the oil change and the clutch pedal lubed, despite me mentioning that the clutch pedal has been lubed before and the problem persisted a month later. The advisor assured me that if it does I will be able to come back and have it fixed at a later date. Bottom line: -It does not matter whether I have an appointment or not, an oil change takes 2 hours at your dealership. Spent 30 minutes extra after the car was dropped off by the valet before I was checked out by the advisors. -I do not see the fix for the clutch pedal as a permanent one, but a way for the dealership to prolong the issue so my warranty lapses. -I bought the car from your dealership. Everyone is super pleasant when a customer is buying a car, but when it breaks down, it becomes a huge problem to fix despite having a warranty. PS. I wish you all the best and would like to be objective. At the same time, does it really have to take 2 separate trips to the dealership and hours of waiting to get an oil change and clutch pedal fixed... More

DSG trans , motor oil and Haldex oil change. Excellent experience, took about 3 hours as promised. Car was clean when returned, oil change sticker placed neatly on upper left on windshield. Mat Excellent experience, took about 3 hours as promised. Car was clean when returned, oil change sticker placed neatly on upper left on windshield. Matt was courteous as usual. Cookies were great. More