Castle Volkswagen of Schaumburg - Service Center

Quick and courteous service The service was quick and the service advisor greeted me immediately right after I pulled my car into the service department. The dealership offers p The service was quick and the service advisor greeted me immediately right after I pulled my car into the service department. The dealership offers premium coffee and cookies with very comfortable waiting area. It has always been very positive experience with Volkswagen Schaumburg. More

Attentive and courteous Matt Pease always handles customers with a nice touch - services are always explained thoroughly and they get customers in and out quickly. Efficient Matt Pease always handles customers with a nice touch - services are always explained thoroughly and they get customers in and out quickly. Efficient process and quality work. More

Great service Always great service and friendly service advisors! Everything is explained—what needs to be done, why it needs to be done, and how much it will cost Always great service and friendly service advisors! Everything is explained—what needs to be done, why it needs to be done, and how much it will cost! More

Top notch Worked with Matt who was awesome. Everybody was very professional even at 7am before the first cup of coffee. I don't live or work near this location Worked with Matt who was awesome. Everybody was very professional even at 7am before the first cup of coffee. I don't live or work near this location but will go out of my way to come here for all of my service. keep up the great work! More

Oil change We used to get our oil changed at another dealership. Had problems there and decided to try Fox Valley. Every time we’ve been here we’ve been 100% sat We used to get our oil changed at another dealership. Had problems there and decided to try Fox Valley. Every time we’ve been here we’ve been 100% satisfied! More

Thank You! I am very happy with the maintenance service and Matt is always accommodating. Very happy, 5 stars! Thanks Matt! Great dealership and great customer I am very happy with the maintenance service and Matt is always accommodating. Very happy, 5 stars! Thanks Matt! Great dealership and great customer service!! More

Great First Time Experience This was my first time visiting Fox Valley VW service. The customer service was fantastic and Steve was such a help considering my routine oil change This was my first time visiting Fox Valley VW service. The customer service was fantastic and Steve was such a help considering my routine oil change and little issue with my vehicle was resolved. Steve made sure I understood exactly what they encountered and made sure I was comfortable with a plan moving forward. Not like other dealerships where they just want your money. Phenomenal customer service! Will definitely be back for future services. More

Satisfied Went for Oul change and tires rotation. Waitingv90 mins as promised and car was ready with free car wash as promised. Customer waiting area is cozy w Went for Oul change and tires rotation. Waitingv90 mins as promised and car was ready with free car wash as promised. Customer waiting area is cozy with coffee and water. Steve was very friendly and customer service oriented. More

A consistent fantastic experience I’ve been to this service center twice so far and I’m consistently blown away. These guys are always courteous (make sure I have a ride home without q I’ve been to this service center twice so far and I’m consistently blown away. These guys are always courteous (make sure I have a ride home without question every time), knowledgeable (tell me what they did this time and what to look for in future maintenance), and quick to in-process me, as well as escort me to check out. Never taking my car anywhere else!! More

Great Service as always Routine Oil change turned out to be fantastic customer service experience at Fox Valleys VW Schaumburg facility.. Will definitely bring my vehicle nex Routine Oil change turned out to be fantastic customer service experience at Fox Valleys VW Schaumburg facility.. Will definitely bring my vehicle next time. Highly recommended... More