Castle Volkswagen of Schaumburg - Service Center

Amazing Customer Service! I came into the dealership because my car was acting up. First mechanic I went to, told me to replace the transmission of the car. Needless to say I n I came into the dealership because my car was acting up. First mechanic I went to, told me to replace the transmission of the car. Needless to say I needed a second opinion so I took my car to Fox Valley. Matt was great at answering my questions and the car was tested in the shop. I went on a drive with the mechanic and we talked about carbon accumulation. I needed a loaner so I took my car back after a week and they let me get a loaner for 3 days for them to do the repairs and test the car when cold so after an overnight stay. I can’t say enough about this place! They kept me in the loop as they worked on the car, got me on my way with a loaner when needed, and provided great advice! I bought my car there and have been servicing it for the past 7 years and I am always extremely satisfied with the level of professionalism, courtesy and customer service that I receive. I highly recommend Fox Valley!! Thank you again team! More

140000 check up I go to vw for all my service and I wouldn't considering going anywhere else. They are fair and transparent, and now vw cars the best I go to vw for all my service and I wouldn't considering going anywhere else. They are fair and transparent, and now vw cars the best More

One of the best experience at a service center Steve made it so convenient and easy. Ask for Steve he will take good care of you and your vehicle. The service looks clean all the employees are frie Steve made it so convenient and easy. Ask for Steve he will take good care of you and your vehicle. The service looks clean all the employees are friendly More

Very Satisfied My used Jetta had many issues. Matt and team fixed them and car is running great. I would recommend Matt and Fix Valley to others. My used Jetta had many issues. Matt and team fixed them and car is running great. I would recommend Matt and Fix Valley to others. More

Car battery issue Requested service with battery issues and also asked for discount which was given as well good service and would recommend them again for anyone kk Requested service with battery issues and also asked for discount which was given as well good service and would recommend them again for anyone kk More

Positive Everyone I had contact with was very helpful. Repair was done same-day and as on time as promised and details were explained thoroughly. Thanks! Everyone I had contact with was very helpful. Repair was done same-day and as on time as promised and details were explained thoroughly. Thanks! More

Warranty issue addressed Quickly When my airbag warning light came on I was scheduled quickly. The problem was fixed quickly and at no charge. The service staff was polite, professi When my airbag warning light came on I was scheduled quickly. The problem was fixed quickly and at no charge. The service staff was polite, professional, and communicated thoroughly. This is why I bring my car to Fox Valley VW. More

Warranty issue quickly remedied Brought car in because the window on the front Driver's side would make a popping sound when going down. Brought car in and they replaced a gasket th Brought car in because the window on the front Driver's side would make a popping sound when going down. Brought car in and they replaced a gasket that was bending and making noise. Working great now. Service provided a loaner for the 2 days and all went smoothly. More

Tire replacement Lost a tire due to a Chicago pot hole.With no advance appointment, the service department checked the car for any other damage,Installed a new tire an Lost a tire due to a Chicago pot hole.With no advance appointment, the service department checked the car for any other damage,Installed a new tire and got me going again quickly.Much better than going to an unknown shop More