Castle Volkswagen of Schaumburg - Service Center

Thanks VW Luis went above and beyond to help me during my visit as I have a very busy 17 month old. Thank you Luis and Matt! Luis went above and beyond to help me during my visit as I have a very busy 17 month old. Thank you Luis and Matt! More

Tiguan Door Repair John M. was awesome again helping fix a repair needed on my car caused by a shattered window. The car was fixed in a timely manner and John kept me in John M. was awesome again helping fix a repair needed on my car caused by a shattered window. The car was fixed in a timely manner and John kept me informed the entire time. Would go back again for service anytime. More

It was amazing I believe that this service center is the absolute best in the area if not region. The staff is friendly and accommodating. My vehicle was in and ou I believe that this service center is the absolute best in the area if not region. The staff is friendly and accommodating. My vehicle was in and out in no time . I looked under my hood and noticed that the technician wiped down my engine bay. Wow now thats attention to detail. I would and have recommended this dealer to my family and friends. Thank you fox valley sch. More

Great experience I called a day ahead to set up an appointment for a 4-wheel alignment. I was able to get the day and time slot that worked well with my schedule. When I called a day ahead to set up an appointment for a 4-wheel alignment. I was able to get the day and time slot that worked well with my schedule. When I arrived for my appointment, I remembered that I wanted the service writer to take a picture of some rust that was forming on my car to see if it would be covered under the corrosion warranty. The service writer was able to take care of that quickly. My alignment turned out great and the whole experience great as well. More

Nice friendly people John was thorough with his evaluation. I will be doing some comparisons before making my decision on where to get the work done, as it is more body wo John was thorough with his evaluation. I will be doing some comparisons before making my decision on where to get the work done, as it is more body work than car service. More

Quick & Friendly Easy to schedule an appointment, great communication with the service team via txt. The service was completed within an acceptable period, and the ca Easy to schedule an appointment, great communication with the service team via txt. The service was completed within an acceptable period, and the car was washed although the sign “Car Wash Closed” was displayed. More

Thorough service every time I visit. Comfortable waiting area. Friendly staff. I drive a bit farther to bring my car here for service instead of the dealer closer to m every time I visit. Comfortable waiting area. Friendly staff. I drive a bit farther to bring my car here for service instead of the dealer closer to my home. More

Perfect except the ending Service went well Drop off was way too much paper work for an oil change and to plug in a light Picked up car and no wash Never told there would Service went well Drop off was way too much paper work for an oil change and to plug in a light Picked up car and no wash Never told there would be no wash until valet gave me the keys Temp was 36 outside Unless cars are washed outdoors you need to deliver a clean car after service I paid for I’ll find a jiffy lube and get a nice car wash for less than your charge More

Friendly and informative I gave this rating because Matt Pease was very informative and friendly. Advised me to do certain services before the winter since the list to fix was I gave this rating because Matt Pease was very informative and friendly. Advised me to do certain services before the winter since the list to fix was a bit lengthy & pricey and I'm a college student. Would recommend to anyone. More

Great service Brought my car in to repair an intermittently occurring problem with the heater. They were able to find the issue, and give me back a warm car for wi Brought my car in to repair an intermittently occurring problem with the heater. They were able to find the issue, and give me back a warm car for winter! More