Castle Volkswagen of Schaumburg

I have been a customer at Fox Valley VW for approximately the last 4 years. I have had numerous visits for regular maintenance and emergency fixes (flat tires, etc.) The Service Staff is a great group of gu the last 4 years. I have had numerous visits for regular maintenance and emergency fixes (flat tires, etc.) The Service Staff is a great group of guys -they're friendly, professional, knowledgeable and helpful. I highly recommend this service staff to anyone with a VW! More

The guys were very cool. not push at all, let you take your time in choosing, listen to your needs and concerns and are laid back, fun attitude. I very much enjoyed the entire experience. And even after your time in choosing, listen to your needs and concerns and are laid back, fun attitude. I very much enjoyed the entire experience. And even after I bought the car, they checked in to see how i like the car and I still go there for all my service needs. Its also worth mentioning that their service group is EXCEPTIONAL as well. on time, professional and always do the best work for you car needs. They also help find me coupons on bigger priced services like the 40K service and such great crew at the Fox Valley dealership. Go see Dave and Anthony, they are the SUPER DUO.. ! More

After calling two dealers in the area and waiting one to two days for an appointment Fox Valley had no problem to see me right away, they have fast service, and no waiting just my kind of a Service dept. pa two days for an appointment Fox Valley had no problem to see me right away, they have fast service, and no waiting just my kind of a Service dept. parts dept was helpful and had the parts in stock. More

After searching vehicles on line and then calling dealers After searching vehicles on line and then calling dealers who assured me the vehicle I wanted was available then to find out while visiting said deal After searching vehicles on line and then calling dealers who assured me the vehicle I wanted was available then to find out while visiting said dealer that the car was sold and being hard pressed into something else, my patience was near it's end. It was with great reluctance I drove into Fox Valley VW to search out one more internet deal. Surprisingly while I searched the car lot I found the advertised vehicle. More surprising no sales person jumped on me as I sized up the vehicle. I thought to myself it's 7pm on a Thursday night they must be ready to close or the pitch would have started. After sizing up the car (which was better than I had envisioned). I walked into the dealership,a place which in the last few weeks had been quite dissapointing. Upon entering I was met by Greg Kostelny who introduced himself and asked if he could be of help. We talked about the car I was interested in and he was very knowledgable of my selection even though it was a used vehicle by another car maker and not a VW. After test driving the vehicle I explained that my wife would have to see the car and asked if I could leave a deposit to hold the car and that we would return the next day. Greg suggested that I could take the car home, let my wife test drive it, and even have my mechanic check it over. We did just that and returned to discuss the deal the next afternoon. We very easily reached agreement on trade in value, purchase price, extended warranty and the dealer also threw in free lifetime car washes and a paint protection program for three years. It was painless. The finance manager Jim Convalle added to the good times by not only explaining the extended warranty program to us completely but he was also able to offer the plan we wanted with a lower deductible at no extra charge. I have to admit that at no time during the negotiations did me or my wife feel pressured. We had some differences with trade in value and pricing ( my wife was hoping to haggle ) but they were negotiated with respectability and fairness. All in all a very nice experience. I felt like I was dealing with friends and not adversaries. When my son needs a car I know where we will be looking. Gary & Nancy . More

My experience at the Fox Valley VW in Schaumberg was amazing Anthony was so friendly and made me feel so comfortable that it made car buying actually fun. He was very informative, incredibly knowledgea amazing Anthony was so friendly and made me feel so comfortable that it made car buying actually fun. He was very informative, incredibly knowledgeable, and very patient with all my questions. I could only wish to receive this level of service every where I go! That would be nice! More

I have to say that this was, by far, the best experience I have ever had buying a car. I admit, I went in with some concerns and fears due to my previous experiences purchasing cars (e.g. pushy, rude sales I have ever had buying a car. I admit, I went in with some concerns and fears due to my previous experiences purchasing cars (e.g. pushy, rude sales people). But I walked into Fox Valley VW and was greeted with a smile from Jimmy who was very knowledgeable about the car I was interested in (2011 Golf). When I got into the office, it was very calm and relaxing, and everything just went as good as it could through the whole process. I really felt like part of the family while I was there. I thought I got lucky with Jimmy being the nice salesman that he his, but when I met John, Jim B., and Anthony (the managers), they too were full of smiles and laughs. Thank you for the great experience, Fox Valley VW! More

David was a great help to me when I was there to purchase my daughter's first car. He made the whole experience very easy and comfortable. He wasn't "pushy" which was a breathe of fresh air and was very he my daughter's first car. He made the whole experience very easy and comfortable. He wasn't "pushy" which was a breathe of fresh air and was very helpful in finding the car my daughter wanted. She is very happy with her new car and knows she can contact David if she has any questions. More

This dealership is a complete joke and a waste of my time. I saw a car for sale on Auto trader. I wanted to get it even though I live in AL. So I called several time and filled out paperwork. They k time. I saw a car for sale on Auto trader. I wanted to get it even though I live in AL. So I called several time and filled out paperwork. They kept not calling me back and saying they were trying to get me approved and said that another couple was coming to look at the car and I had to wait to put a deposit down on it. I was going to pay for it to be shipped to me but that was not good enough for them. I called and left messages with the manager and he never returned my calls. This lasted over 2 weeks and we never even got the car even though they took our info and ran our credit. I talked to the finance manager and he said that we were approved a long time ago. I stopped calling and they never called me back. I think they didnt want to bother with me if they could sell it locally but kept me stringing along just in case. No customer service in this place and I wouldnt waste my time with them again. More

I had a leased car that I had planed to buy. Dan help set up the time for the Certification and he was nice enough to take me back to work and then picked me up when the certification was completed. set up the time for the Certification and he was nice enough to take me back to work and then picked me up when the certification was completed. He was very professional, honest and courteous He helped me explore all my options regarding buying a new car, used car or my current lease. More

My husband & I are new to the United States and needed to buy a car. We were pleasantly surprised to be greeted by Gary who not only took us through all the finer details of purchasing a vehicle, p needed to buy a car. We were pleasantly surprised to be greeted by Gary who not only took us through all the finer details of purchasing a vehicle, permits, etc. but also had an in-depth knowledge of all of VW's products. His friendly, prompt & knowledgeable service has left us feeling happy & extremely comfortable with him. We will be returning within the next 6 months to purchase a car for myself. More