Castle Volkswagen of Schaumburg

Worst (potential) car buying experience ever. I went to shaumburg VW to purchase my first car after graduating college and have never felt so inconcideratley treated. The salesman was extremely pushy and w shaumburg VW to purchase my first car after graduating college and have never felt so inconcideratley treated. The salesman was extremely pushy and when I offered him fair price for his vehicle he made my girlfriend and I feel like complete idiots for evening offering and that their price was the lowest around. This was completely untrue. The car, a 2008 Jetta Wolfsburg was a pile! Scratches everwhere. The drivers rear door was literally falling off of its hinges. The front tires were replaced with the cheapest tires know to man that were louder than a set of superswampers. When I mentioned the tires on the test drive he just looked out the window and said and I quote "What noise are you talking about?". I sware a deff man could hear them. The interior was also the same as the exterior. Scratched and dirty. Then after an hour of trying to deal with the guy we got up and said thank you for your time we'll be leaving now. About 10 steps from my car the guy practicly came running out to stop us. Then he said well let me show you this Passat I have. So once again here we go. I look at the car and same as the last, a pile! Scratches, dents, loose steering.... JUNK. Yesterday I bought a 2008 Jetta Wolfsburg from The City Autobarn. All I can say is this was the best experience buying a car I could have ever wanted. Patrick was extremely helpful. Adsolutely painless! I told him what I wanted for my trade and he got it, not a question asked. Told him what I wanted for APR and guess what? He got it and even beat it by .5%. Notice how I kept repeating I? Because Pat was actually concerned about me the consumer. Not like the guy from Shaumburg who only saw a dumb college grad whom he could make a quick buck on by selling BS. Whoever is reading this please do yourself a favor and head over to The City Autobarn. I guarentee you'll be happy with your choice. They were great. Also I bought my car with 20,000 miles less and in flawless condition as werll as $2,000 cheaper than what Shaumburg had. Could'nt be happier! More

The people at the dealership were really kind and very helpful. They really want to help the customer and provide great customer service along with great deals for the quality of their vehicles. I reall helpful. They really want to help the customer and provide great customer service along with great deals for the quality of their vehicles. I really had a great experience when purchasing this car. More

This was my first experience with Volkswagon and it was exceptional. Every type of car I was interested was available to test. Kevin worked with both my father and me and he was extremely friendly, patient exceptional. Every type of car I was interested was available to test. Kevin worked with both my father and me and he was extremely friendly, patient and honest. Also, after the deal was made, Ryan took the time to go over the entire car with me and all the ins and outs of the new vehicle. I was comfortable in my new car the moment I drove off the lot. Thank you Fox Valley for making my first VW experience such a positive one! More

Dan Sheth was the most prepared, patient, attentive car salesperson I have ever encountered. He said he wanted to earn my business and he certainly did with his attention to detail and service. This was b salesperson I have ever encountered. He said he wanted to earn my business and he certainly did with his attention to detail and service. This was backed up by the dealership manager of the day. The dealership operates like a fine-tuned engine with management and sales and service all working together (what a concept!). I really felt valued and appreciated. More

HORRIBLE customer service. I can't even give them one star. Broken promises (missing mats that were promised to be replaced and weren't, hubcap replaced with one that does not match, missing owners manua star. Broken promises (missing mats that were promised to be replaced and weren't, hubcap replaced with one that does not match, missing owners manual that was promised to be replaced and wasn't, etc.) . I went there with a water leak and was told that it was just a little leak and should be fine until I bring it back and they will call me with a quote - less than 10 miles later the water pump pulley cracked off! A week later, I am still waiting for the promised phone call with the estimate (they have no clue about the pulley). I left several messages with salesman DW that have not yet been returned. There are plenty of VW dealerships out there - find one that knows what customer service is - this place STINKS!! More

Jake is a very well informed salesman. He went with us on a test drive where he explained all the features of the volkswagen Jetta. The buying process was very quick and easy. I would highly recommend. a test drive where he explained all the features of the volkswagen Jetta. The buying process was very quick and easy. I would highly recommend. More

Kevin,Jim and Matt were helpful. They answered all my question promptly making my decision to purchase the Jetta very easy. They gave me alot of information making it easy to drive away with a new car. question promptly making my decision to purchase the Jetta very easy. They gave me alot of information making it easy to drive away with a new car. And I'm excited that I can come back for an informational group meeting so that I can address any question that I may have come up and also that they will show me how to change my tires. I think that is one of the most important things a driver should know since I have encounter many people who drive and don't even know how to change the tire. I'm really glad that my son and I dropped into your dealership to check out your vehicles. Thanks for a great experience. Alison Maniglia More

These guys were great! It was a no pressure atmosphere. They were all friendly and informative. David is a great salesperson. He knew how to use humor to make you feel comfortable with the situation. Th They were all friendly and informative. David is a great salesperson. He knew how to use humor to make you feel comfortable with the situation. They spelled everything out clearly to help me make the best decision possible. I went to nine other dealerships while looking for a car and none of them could touch the customer service level of this dealership. I had salesmen calling and texting me all day when I was clear on my plans. When I walked out of this dealer to continue looking, I told him I would call him and he waited for my call. Unlike everyone else. I will definitely be referring all my friends and family there. More

i had a no hassel tradein and purchased a new car,everything well explained and told to call if any questions, got color i wanted car,everything well explained and told to call if any questions, got color i wanted More

Great dealership. Got the price quote online so i did not need to fight over the price with anybody. The whole process took few hours but at the end i left satisfied with a great deal being a brand new not need to fight over the price with anybody. The whole process took few hours but at the end i left satisfied with a great deal being a brand new jetta. I would definitely recommend this dealership to anyone. Much better service than some other one's i have visited over past two months. More