Castle Volkswagen of Schaumburg

My experience at Fox Valley VW is always consistent. They are reliable and stand by their work. Ryan Hutter is my service advisor. He is thorough and considerate. I trust him and the service at this dealersh are reliable and stand by their work. Ryan Hutter is my service advisor. He is thorough and considerate. I trust him and the service at this dealership. It is always a pleasure to work with them. More

Ryan goes out of his way to provide a service standard unmatched by any dealer I have dealt with in 40+ years. He exudes the commitment to excellence that other dealers need to model. I had an occasion unmatched by any dealer I have dealt with in 40+ years. He exudes the commitment to excellence that other dealers need to model. I had an occasion to bring my car in without an appointment due to CEL and TPM lights on in my dash. He wrote up the ticket and assured me that the issues would be taken care of in an expeditious manner. One hour later I received the explanation and what the techs had found and corrected and I was on my way. More

Starting from the treatment you get from the Store Manager John Grubs, and sales personnel Jimmy Artello, the attention from the service department specifically by Ryan Hutter; the level in customer s Manager John Grubs, and sales personnel Jimmy Artello, the attention from the service department specifically by Ryan Hutter; the level in customer service is by far the best I have experienced in any dealership. Highly recommend this dealership. More

I have purchased quite a few cars in my life which means I have dealt with quite a few dealers and service departments. I can honestly say that dealing with Ryan at Fox Valley VW Schaumburg was one of the I have dealt with quite a few dealers and service departments. I can honestly say that dealing with Ryan at Fox Valley VW Schaumburg was one of the most pleasant experiences one could have with any service department. He greets you with a smile, he listens to your issues and deals with them in a very professional manner. When it's time to pick up your vehicle, he explains everything that was done and, if necessary, what you should keep an eye on. If you still have unanswered questions when you leave Fox Valley VW Schaumburg, it's your own fault!! Good job Ryan and Fox Valley!! More

These guys and girls are fantastic! Never had a problem that wasn't resolved immediately from purchase to maintenance and repairs to just chatting about vw information. They are knowledgable and interestin that wasn't resolved immediately from purchase to maintenance and repairs to just chatting about vw information. They are knowledgable and interesting. This is the finest dealership I have ever had the opportunity to work with. I would not hesitate to purchase another vehicle, in fact, I highly recommend purchasing a vehicle from Shaumburg VW. Service has been second to none, even in the hottest extreme temperatures, they were cool, calm and collective and took care of business to my satisfaction. This is the reason I drive 45 minutes to come here for my VW needs. More

The service I had at this dealership was great! From the moment you walk in the door, the employees are very polite and truly care about you and your needs, but my favorite part was for sure the coffee sele moment you walk in the door, the employees are very polite and truly care about you and your needs, but my favorite part was for sure the coffee selection in the lounge! I dealt with Brandon Lewis in service and not only was he very nice, but he was also very informative and knowledgable about my Passat and I hope that I can deal with him again in the future since it was a pleasure. I'll be sure to tell my friends about this dealership. More

The quality of customer service exceeded my expectations that extended to the mechanic who assisted me with my maintainence issue. I've never been to a dealer that took the time to get to know the customer that extended to the mechanic who assisted me with my maintainence issue. I've never been to a dealer that took the time to get to know the customer AND introduced the mechanic who was going to be doing the work on my car. Brandon Lewis is an exceptional service writer with outstanding values in the automotive and hospitality industry. I will definitely continue to do business with Brandon Lewis and Fox Valley Volkswagen Schaumburg. Thank you, More

Best service ever. Ryan in the service department always takes amazing care of us and always a pleasure to work with. Thank you for everything! The Perri's takes amazing care of us and always a pleasure to work with. Thank you for everything! The Perri's More

I really enjoy dealing with Branden. He is always friendly and helpful. Service is very prompt and I am ususally in and out within minutes. Thanks. friendly and helpful. Service is very prompt and I am ususally in and out within minutes. Thanks. More

My boyfriend and I had a wonderful experience at Fox Valley VW in Schaumburg. We spent an entire Saturday going up and down the dealerships on Golf Rd. We came back to Fox Valley VW to purchase our ca Valley VW in Schaumburg. We spent an entire Saturday going up and down the dealerships on Golf Rd. We came back to Fox Valley VW to purchase our car because they had the best customer service, knowledgeable sales associate, and were non-pushy like some of the other dealers. We told Dan what was important to us and he found the perfect car to fit our needs. I will definitely recommend him and Fox Valley VW to any friend looking to buy a car. More