Castle Volkswagen of Schaumburg

Brought my GTI in for service and Jason was more then helpfull. Very professional and friendly. Wasn't pushy and was very understanding. Money is tight and he gave me good recomendations on what to do to helpfull. Very professional and friendly. Wasn't pushy and was very understanding. Money is tight and he gave me good recomendations on what to do to maintain the vehicle to avoid problems down the road and stay within my budget. Don't want to do business anywhere else with anyone else. Jason is my go to guy! Thanks Jason!!!! More

Jasons commitment to service is exceptional in every way. He does what he says, the quality of work has been equal to Jason commitment of the service promised. He is the key why I still drive VW. Since He does what he says, the quality of work has been equal to Jason commitment of the service promised. He is the key why I still drive VW. Sincerely Lutz Ehrlich 847-507-2383 More

I work for a company that excels at providing excellent customer service. Consequently, I expect that same. That is what I have received at Fox Valley Volkswagen Shaumburg thanks to Jason Riforgiato. Ja customer service. Consequently, I expect that same. That is what I have received at Fox Valley Volkswagen Shaumburg thanks to Jason Riforgiato. Jason knows what it means to meet, and often times, exceed this customer's expectations. If you need service for your Volkswagen, go to Fox Valley Shaumburg and ask for Jason. You won't regret it! More

I drive approximately 2000 miles a month, so I'm regularly at Fox Valley VW to have my R32 serviced. Ryan in Service has always been very accommodating (even on short notice). The prices for labor regularly at Fox Valley VW to have my R32 serviced. Ryan in Service has always been very accommodating (even on short notice). The prices for labor and parts are fair. I usually wait for my car while it’s being serviced, and Ryan regularly updates me on the expected finish time. What I appreciate the most is Ryan does a great job of giving me a "heads up" on future repair/service my car needs. For example, while taking my car in for a regular oil change, he let me know that by the next oil change it would be time to replace the brakes, and even included a quote. More

My experience at Fox Valley VW is always consistent. They are reliable and stand by their work. Ryan Hutter is my service advisor. He is thorough and considerate. I trust him and the service at this dealersh are reliable and stand by their work. Ryan Hutter is my service advisor. He is thorough and considerate. I trust him and the service at this dealership. It is always a pleasure to work with them. More

Starting from the treatment you get from the Store Manager John Grubs, and sales personnel Jimmy Artello, the attention from the service department specifically by Ryan Hutter; the level in customer s Manager John Grubs, and sales personnel Jimmy Artello, the attention from the service department specifically by Ryan Hutter; the level in customer service is by far the best I have experienced in any dealership. Highly recommend this dealership. More

Ryan goes out of his way to provide a service standard unmatched by any dealer I have dealt with in 40+ years. He exudes the commitment to excellence that other dealers need to model. I had an occasion unmatched by any dealer I have dealt with in 40+ years. He exudes the commitment to excellence that other dealers need to model. I had an occasion to bring my car in without an appointment due to CEL and TPM lights on in my dash. He wrote up the ticket and assured me that the issues would be taken care of in an expeditious manner. One hour later I received the explanation and what the techs had found and corrected and I was on my way. More

I have purchased quite a few cars in my life which means I have dealt with quite a few dealers and service departments. I can honestly say that dealing with Ryan at Fox Valley VW Schaumburg was one of the I have dealt with quite a few dealers and service departments. I can honestly say that dealing with Ryan at Fox Valley VW Schaumburg was one of the most pleasant experiences one could have with any service department. He greets you with a smile, he listens to your issues and deals with them in a very professional manner. When it's time to pick up your vehicle, he explains everything that was done and, if necessary, what you should keep an eye on. If you still have unanswered questions when you leave Fox Valley VW Schaumburg, it's your own fault!! Good job Ryan and Fox Valley!! More

These guys and girls are fantastic! Never had a problem that wasn't resolved immediately from purchase to maintenance and repairs to just chatting about vw information. They are knowledgable and interestin that wasn't resolved immediately from purchase to maintenance and repairs to just chatting about vw information. They are knowledgable and interesting. This is the finest dealership I have ever had the opportunity to work with. I would not hesitate to purchase another vehicle, in fact, I highly recommend purchasing a vehicle from Shaumburg VW. Service has been second to none, even in the hottest extreme temperatures, they were cool, calm and collective and took care of business to my satisfaction. This is the reason I drive 45 minutes to come here for my VW needs. More

The service I had at this dealership was great! From the moment you walk in the door, the employees are very polite and truly care about you and your needs, but my favorite part was for sure the coffee sele moment you walk in the door, the employees are very polite and truly care about you and your needs, but my favorite part was for sure the coffee selection in the lounge! I dealt with Brandon Lewis in service and not only was he very nice, but he was also very informative and knowledgable about my Passat and I hope that I can deal with him again in the future since it was a pleasure. I'll be sure to tell my friends about this dealership. More