Castle Volkswagen of Schaumburg

Wouldn't Recommend Shopping Here Shopping for the new 2015 GTI, I decided to purchase the same vehicle at a different dealer nearby at a higher price because of the poor experience I Shopping for the new 2015 GTI, I decided to purchase the same vehicle at a different dealer nearby at a higher price because of the poor experience I had at this dealer. Typical car salesman stereotype experience. I give credit to my salesman who tried to make the sale happen but the manager crossed the line by showing his frustration and cutting off the deal. Felt rushed and pressured to make the decision immediately, as many car salesman do. When negotiating the price, we were a few hundred dollars apart. I expressed that I would like a day to think about it. Manager then asked why. I stated that I still thought I thought the difference was just a bit off between our two numbers and I didn't feel good, since they kept attempting to rush me. I stated I just wanted a day to think about it, and I would let them know. Manager then expressed that if I didn't feel good about the deal then "we don't have to do business." Even though they likely don't need 1 sale from me since they are located in a large and populated area, it was still shocking to see a salesman end a negotiation like that. I previously worked in sales and would never have spoken or expressed frustration like this manager did. Next day went to another dealer I was shopping at. Decided to purchase the car there at a higher price because their treatment to customers was much better. Clearly this dealership didn't understand that rushing customers can result in the customer feeling uncomfortable and hurt the sale. Buying a car is not only about price, but the relationship after purchase. You don't keep a car for 1 year. It's an ongoing relationship for years and could result in other customer recommendations and future car sales. If they felt my demands were too high. Fine. That's business. But don't ever show frustration or any hostility towards a customer. Now I can't wait to tell all my friends and family NOT to shop there and go elsewhere. Also note that many car dealerships offer car washes, free coffee and water, etc. They also ask customers who did purchase their cars to post a glowing review of their experience there, so not many negative reviews make it to their site. More

This was my first new car buying experience, and my salesman Dan was very transparent during the entire process. Even when I made requests that may have seemed "silly" or "amateur," he welcomed any and salesman Dan was very transparent during the entire process. Even when I made requests that may have seemed "silly" or "amateur," he welcomed any and all questions. Finally, he was able to offer us a great price and when the transaction was finished, I felt that there was nothing hidden or sketchy about any part of the purchase even during the financing. Thank you Dan and Fox Valley Volkswagen! More

Saturday late afternoon found a huge nail in front driver side tire in our 2010 tiguan. Pulled into Fox Valley and Jim Bucolt had the shop put on our spare tire. We highly recommend this dealership. To side tire in our 2010 tiguan. Pulled into Fox Valley and Jim Bucolt had the shop put on our spare tire. We highly recommend this dealership. Totally Great Service! More

Fox Valley truly appreciated my business. Brad was new to sales but did a great job demoing the car and providing answers to tough questions. Also had the opportunity to work with John Grubbs which was u to sales but did a great job demoing the car and providing answers to tough questions. Also had the opportunity to work with John Grubbs which was unexpected but welcomed, and appreciated. The process was fair and the products are superior. Complimentary car wash is a great customer perk. The waiting room and complimentary coffee is also nice. More

I went into the dealership looking for a new car and knew nothing about Volkswagen. The sales person Nora McGinty really educated me and impressed me with her knowledge of the Volkswagen product line. I have nothing about Volkswagen. The sales person Nora McGinty really educated me and impressed me with her knowledge of the Volkswagen product line. I have bought many cars in my life and never have been to a dealership that was so friendly and professional. They were very fair and very nice to deal with. I would send all my friends and family there...... They are a class act More

Great customer service. No pressure. Manager seemed genuinely nice. Didn't get greasy car salesman feeling. Worked with me when it came down to financing. genuinely nice. Didn't get greasy car salesman feeling. Worked with me when it came down to financing. More

My VW starting making a loud squealing noise and I was far from home. I used my phone to find the nearest VW dealer and it was Fox Valley VW in Schaumberg IL. What a lucky break! It was late Saturday morn far from home. I used my phone to find the nearest VW dealer and it was Fox Valley VW in Schaumberg IL. What a lucky break! It was late Saturday morning and I was afraid they would close early that day. When I arrived, I was surprised to see they were very busy and were open until the late afternoon. John Grubbs saw that I was upset being so far from home, and reassured me they would be able to see my car that afternoon. They offered a loaner car (which I declined) and made sure I was comfortable in the waiting room. Jeff Jett kept me informed all along the way with progress on the repair. With an initial scare that it may be something serious (turned out it wasn't), Jeff was ready and willing to accommodate the fact that I may need a rental car. Turns out, it was something they could fix that day, and they did! I am super-satisfied with my visit, and would recommend this dealership to anyone who needs their VW serviced. More

We had an 02 Beetle and felt that it was time to consider trading up for a new 2013. We stopped in at Fox Valley just to look and loved the No Pressure experience as we browsed until we came across exactly w trading up for a new 2013. We stopped in at Fox Valley just to look and loved the No Pressure experience as we browsed until we came across exactly what we were looking for. Jimmy was an Awesome Sales Person and genuinely wanted to meet our expectations and worked very hard to put together a deal that would work for us. Financing was equally as awesome as we were given all of the options that we had as well as had an Genuine Holsum attitude even though we kept him there after hours, Sorry :) Thanks to All of you again for the best car buying experience ever! Now that we have her new 2013 Beetle I will be returning to Fox Valley VW in the near future for a New Jetta for myself. We VERY HIGHLY recommend this dealership. More

I went to this dealership with my passat for my scheduled maintenance and was horrified to see their findings. First they told me that my right outer cv boot has been damaged and i need to replace it. When I maintenance and was horrified to see their findings. First they told me that my right outer cv boot has been damaged and i need to replace it. When I told them that part was in warranty and showed them the receipt, they came up with an excuse that it seems to be outside influence and we cannot replace that for free. Then they told me that my bushings have been worn out and I need to replace them and gave me $1500 estimate + $355 if I want to replace the cv boot too + the taxes. Smelling something fishy I went to another dealership in mt. prospect called Autobarn VW and they checked out my car. They told me that they will replace the cv boot for free and the bushings on the car are doing fine and there is no need to replace it. I was completely shocked. Fox Valley people at Schaumburg are thieves and money hunters. I request all people to avoid this dealership and go to Autobarn for their service. I also request all people here that if you have faced similar problems with Fox Valley please lodge a complaint against them on the toll free number provided by VW and save yourselves from this horrible dealership and customer service More

After moving to Cook County, IL nearly a year and half ago, my first emissions test was required to register my car at the end of the month. Not having any problems with my car, I expected it would pass n ago, my first emissions test was required to register my car at the end of the month. Not having any problems with my car, I expected it would pass no problem. I was rejected on my first attempt due to the catalytic converter efficiency test not being complete. I work on all of my cars and only buy VW/Audi vehicles and have lots of tools. I plugged in my laptop based VCDS tool and began investigating the problem. I was not able to pass the catalytic converter test. My car had some APR upgrades done to my car and called APR tech support for help. They told me that my car had test pipe software (no CAT) on it and that I had to get the ECU reflashed by a distributor. I sent an email to Fox Valley VW in Schaumburg because they were listed in APR's distributor list. I was called back and I explained everything above. So I set up an appointment on Monday afternoon, June 24th. I was quoted ~$145 for a reflash. I said ok and they took my car in. They checked my codes and found a code for a fuel pressure sensor fault. It was a new code and it hadn't been active as of the previous week. Jim said they had to look into it more and gave me a loaner. The next day I received a call from Jim and he told me that the pressure sensor was the problem and that it was all good. I said I skeptical that was the problem (as per APR's recommendation) and he said he would check with the tech. Called me back later and said everything was checked out and I could drive it right into emissions to be tested. So I picked up my car and paid $275 for fixing the issue. I took it to emissions and was rejected again, same exact problem as before. But now my car actually had more fault codes set after I got the car back from Fox Valley VW. The tech had cleared the readiness (as per repair notes) and my intake flap motor had lost it's calibration. So I had to use my VCDS tool to re-learn the flap position and clear the codes. Very sloppy work. I could have gone back for rework, but Fox Valley VW is 25 miles away from my house and the traffic is terrible. Plus, I was on a tight time schedule since I had to pass emissions by the end of the month and I am leaving on a business trip. So I visited Genesis Performance Racing in West Chicago (another APR distributor) on Wednesday and they reflashed my ECU (for much, much less than $275) in 30 minutes. I just passed my emissions test with no problems. The staff at Fox Valley VW was professional in most areas, but they did not listen to what I had said and treated me like I did not know what I was talking about. Sure, my pressure sensor might have needed replacement, but it was not the problem and it was something I could have done for $45 myself. Plus they wasted my time, which is even more important to me. I find it very unlikely that Fox Valley VW will get any more of my business. More