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Castle Volkswagen of Schaumburg
Schaumburg, IL
658 Reviews
Castle VW in Schaumburg welcomes you to our dealership. Customer Service and an excellent VW Ownership Experience are our top priorities. We invite you to browse our new and pre owned inventory, or check out our Service and Parts Departments. Of course, we always love to put a face to a name so check out our business hours and directions and staff page if you'd like to visit in person. See you soon! www.castlevwcars.com
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 658 reviews
May 10, 2019
Great service I had a battery emergency and they were able to get me in ASAP. Everyone was friendly and accommodating. I waited a reasonable amount of time and my c I had a battery emergency and they were able to get me in ASAP. Everyone was friendly and accommodating. I waited a reasonable amount of time and my car is back on the road. More
by MARYRTAYLOR10
Verified CustomerEmployees Worked With
Julie Keenan
May 09, 2019
Great experience with Leo the Greek! I left happy and love my new car! Thank you! Nice experience and I did not feel pressured. He helped me stay in my budget! I left happy and love my new car! Thank you! Nice experience and I did not feel pressured. He helped me stay in my budget! More
by Amanda
Employees Worked With
Leonardo Sfondouris
May 09, 2019
Easy and accommodating I had a recall on my new Jetta and my car needed to sit for 24 hours. I was able to drop it off and pick it up the next morning. The dealer even gave I had a recall on my new Jetta and my car needed to sit for 24 hours. I was able to drop it off and pick it up the next morning. The dealer even gave me a free loaner car for the day! More
by Emma838
Employees Worked With
John Cordova, Ken Merchut II
May 08, 2019
Service experience was easy. Pleasure to work with John. Oil change and tire rotation done right and on time. Free car wash was a nice touch. I "waited" by walking about 10 Pleasure to work with John. Oil change and tire rotation done right and on time. Free car wash was a nice touch. I "waited" by walking about 100 yards up the street to a big box retailer to pass the time. Good location near retail and food options. The inside waiting area is nice too with free wifi. Price was reasonable for a car dealer service center with synthetic motor oil. More
by Driver12
Employees Worked With
John McGowan
May 08, 2019
Outstanding dealership A+++++ This by far the best place I ever purchased a car from. Todd Jones my salesman was top notch all the way. He made me and my wife very comfortable thro This by far the best place I ever purchased a car from. Todd Jones my salesman was top notch all the way. He made me and my wife very comfortable through the process of the purchase and definitely made it smooth and easy without spending hours at the dealership. Greg the sales manager also was great. He did everything he could to make the purchase go through. He gave me the best price right away and by far was the cheapest place around. Kudo's to both of these guys!! I will definitely be back here in the future and would highly recommend this place to anyone. More
by cuono
Employees Worked With
Greg Kostelny, Todd Jones
May 08, 2019
Great Service The service was fast and efficient. I really appreciated how they put 2 guys on the job because I was waiting for my car and they saw I had a baby wit The service was fast and efficient. I really appreciated how they put 2 guys on the job because I was waiting for my car and they saw I had a baby with me. The waiting room was very nice. They took excellent care of me. More
by VW girl
Employees Worked With
John Cordova
May 08, 2019
Short wait in a nice area I had a really good experience. My 30.000 mile checkup went really fast and I was on my way pretty fast. Mr. McGowan was more then helpful and supper I had a really good experience. My 30.000 mile checkup went really fast and I was on my way pretty fast. Mr. McGowan was more then helpful and supper attentive to my needs. The waiting was great with coffee, water and cookies. More
by JRMCGOUGH
Employees Worked With
Stephanie? Jennifer?, John McGowan
May 07, 2019
Efficient Service This was the second time that Ken took care of me. Both experiences were consistent: he took me through the process of checking in, he thoroughly expl This was the second time that Ken took care of me. Both experiences were consistent: he took me through the process of checking in, he thoroughly explained the work that was going to be done, he let me know how much it should cost (both times were accurate), and gave an accurate estimate of the time it would take. More
by MARTYBADIOLA
Employees Worked With
Ken Merchut II
May 07, 2019
Great communication and pleasant staff to work with Very transparent and straight forward service department. Very helpful when I was in a tight spot and my car had to be towed in for diagnosis/repair. Very transparent and straight forward service department. Very helpful when I was in a tight spot and my car had to be towed in for diagnosis/repair. More
by Thiswasatriumph
Employees Worked With
Matt Pease, Ken Merchut II, John McGowan
May 07, 2019
Good quality service I scheduled myself online and I was there the next day. The service was good. Matt answered all the questions I had. Front desk was also good. I scheduled myself online and I was there the next day. The service was good. Matt answered all the questions I had. Front desk was also good. More
by Chevyhugo2727
Employees Worked With
Matt Pease, Julie Keenan
