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Castle Volkswagen of Schaumburg
Schaumburg, IL
658 Reviews
Castle VW in Schaumburg welcomes you to our dealership. Customer Service and an excellent VW Ownership Experience are our top priorities. We invite you to browse our new and pre owned inventory, or check out our Service and Parts Departments. Of course, we always love to put a face to a name so check out our business hours and directions and staff page if you'd like to visit in person. See you soon! www.castlevwcars.com
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 658 reviews
May 17, 2019
Service experience It was excellent customer experience. There was an issue with blind spot not working which was fixed during this service. Appreciate it. Thanks. Have It was excellent customer experience. There was an issue with blind spot not working which was fixed during this service. Appreciate it. Thanks. Have a good day. More
by JUSTIN.P.JOSE
Verified CustomerEmployees Worked With
John McGowan
May 15, 2019
Nicest group of people! Matt and Ken kept me informed on the progress of my car. Everyone was just great! There was another guy that came over to me on Saturday afternoon. I Matt and Ken kept me informed on the progress of my car. Everyone was just great! There was another guy that came over to me on Saturday afternoon. I don’t know his name. He ran out from the garage area. He overheard me asking about the Car Play. He explained everything to me and how to get it to work properly. Thank you! More
by DELLAADIAZ
Employees Worked With
Matt Pease, Ken Merchut II
May 14, 2019
New Tiguan purchase Leo was good to work with. He made the process of buying a new car go as smoothly and quickly as possible. He worked with us to get the cost where we Leo was good to work with. He made the process of buying a new car go as smoothly and quickly as possible. He worked with us to get the cost where we wanted it. More
by Eswhite
Employees Worked With
Leonardo Sfondouris, Fabian Libreri
May 14, 2019
Best service! The very professional team in service department took me earlier than my appointment, fixed everything in a very timely manner, all while dropping me The very professional team in service department took me earlier than my appointment, fixed everything in a very timely manner, all while dropping me off at the mall since I didnt want to sit for 2 hours! Thank youuu! Kenneth was amazing in explaining everything to me and even replaced a windshield wiper for me. A+ service all around! More
by EMILIA3188
Employees Worked With
Ken Merchut II
May 13, 2019
Flawless Service Indeed! Fox Valley VW Schaumburg service was excellent. Everything was done according to plan and on time. They even drive me to Starbucks to wait and picked Fox Valley VW Schaumburg service was excellent. Everything was done according to plan and on time. They even drive me to Starbucks to wait and picked me up again! Nice touch. When I am ready to buy a new VW, this is the place I will go to. More
by KEVIN1227
Employees Worked With
Ken Merchut II
May 13, 2019
Excellent Ken was very helpful and friendly to work with. He listened to my concern and addressed it on time. He was updating me on the progress from time to ti Ken was very helpful and friendly to work with. He listened to my concern and addressed it on time. He was updating me on the progress from time to time. More
by HAILEGR
Employees Worked With
Ken Merchut II
May 12, 2019
Friendly, professional and reliable The service team was great, start to finish. They were very friendly and professional, and answered all of my questions. And as always, their work is The service team was great, start to finish. They were very friendly and professional, and answered all of my questions. And as always, their work is reliable. Great experience. More
by Deeds
Employees Worked With
Matt Pease
May 10, 2019
Amazing customer service!! From the very beginning the team was nothing but amazing. We were pre approved for our vehicle and when we got to the lot all of our paper work was ga From the very beginning the team was nothing but amazing. We were pre approved for our vehicle and when we got to the lot all of our paper work was gathered and ready for us to sign. While we were signing our papers our two year old was not wanting to sit still. John volunteered to keep an eye on him and let him walk around the showroom. Even though we live an hour away from this lot, it will be the only one I go to for a car from now on. More
by Mark1989
Employees Worked With
John Cordova
May 10, 2019
Nice very friendly Nice costumer service ...nice job ..everything on time ...Ken is very friendly and the prices are not bad ...I will recomend it to everyone..thank you Nice costumer service ...nice job ..everything on time ...Ken is very friendly and the prices are not bad ...I will recomend it to everyone..thank you More
by OLI_1106
Employees Worked With
Ken Merchut II
May 10, 2019
Great Salesman....Top notch dealership We recently purchased a 2019 Atlas SEL premium and could not be more thrilled with our experience and our purchase! Todd was great to deal with; made We recently purchased a 2019 Atlas SEL premium and could not be more thrilled with our experience and our purchase! Todd was great to deal with; made the process very easy and actually enjoyable. He is very knowledgeable about the car and walked us through all of the cool things the atlas has to offer. We are loving the car, the way it handles and the surprising amount of room. We traded in a Chevrolet Suburban and were concerned that we would be missing all of the extra space but it has not been an issue. Seats easily fold to provide more room if needed. Top notch salesman and great dealership to work with! More
by Ckjtrio
Employees Worked With
Todd Jones
