Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Castle Volkswagen of Schaumburg
Schaumburg, IL
654 Reviews
Castle VW in Schaumburg welcomes you to our dealership. Customer Service and an excellent VW Ownership Experience are our top priorities. We invite you to browse our new and pre owned inventory, or check out our Service and Parts Departments. Of course, we always love to put a face to a name so check out our business hours and directions and staff page if you'd like to visit in person. See you soon! www.castlevwcars.com
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 654 reviews
May 13, 2019
Flawless Service Indeed! Fox Valley VW Schaumburg service was excellent. Everything was done according to plan and on time. They even drive me to Starbucks to wait and picked Fox Valley VW Schaumburg service was excellent. Everything was done according to plan and on time. They even drive me to Starbucks to wait and picked me up again! Nice touch. When I am ready to buy a new VW, this is the place I will go to. More
by KEVIN1227
Verified CustomerEmployees Worked With
Ken Merchut II
May 13, 2019
Excellent Ken was very helpful and friendly to work with. He listened to my concern and addressed it on time. He was updating me on the progress from time to ti Ken was very helpful and friendly to work with. He listened to my concern and addressed it on time. He was updating me on the progress from time to time. More
by HAILEGR
Employees Worked With
Ken Merchut II
May 12, 2019
Friendly, professional and reliable The service team was great, start to finish. They were very friendly and professional, and answered all of my questions. And as always, their work is The service team was great, start to finish. They were very friendly and professional, and answered all of my questions. And as always, their work is reliable. Great experience. More
by Deeds
Employees Worked With
Matt Pease
May 10, 2019
Great service I had a battery emergency and they were able to get me in ASAP. Everyone was friendly and accommodating. I waited a reasonable amount of time and my c I had a battery emergency and they were able to get me in ASAP. Everyone was friendly and accommodating. I waited a reasonable amount of time and my car is back on the road. More
by MARYRTAYLOR10
Employees Worked With
Julie Keenan
May 10, 2019
Amazing customer service!! From the very beginning the team was nothing but amazing. We were pre approved for our vehicle and when we got to the lot all of our paper work was ga From the very beginning the team was nothing but amazing. We were pre approved for our vehicle and when we got to the lot all of our paper work was gathered and ready for us to sign. While we were signing our papers our two year old was not wanting to sit still. John volunteered to keep an eye on him and let him walk around the showroom. Even though we live an hour away from this lot, it will be the only one I go to for a car from now on. More
by Mark1989
Employees Worked With
John Cordova
May 10, 2019
Nice very friendly Nice costumer service ...nice job ..everything on time ...Ken is very friendly and the prices are not bad ...I will recomend it to everyone..thank you Nice costumer service ...nice job ..everything on time ...Ken is very friendly and the prices are not bad ...I will recomend it to everyone..thank you More
by OLI_1106
Employees Worked With
Ken Merchut II
May 10, 2019
Great Salesman....Top notch dealership We recently purchased a 2019 Atlas SEL premium and could not be more thrilled with our experience and our purchase! Todd was great to deal with; made We recently purchased a 2019 Atlas SEL premium and could not be more thrilled with our experience and our purchase! Todd was great to deal with; made the process very easy and actually enjoyable. He is very knowledgeable about the car and walked us through all of the cool things the atlas has to offer. We are loving the car, the way it handles and the surprising amount of room. We traded in a Chevrolet Suburban and were concerned that we would be missing all of the extra space but it has not been an issue. Seats easily fold to provide more room if needed. Top notch salesman and great dealership to work with! More
by Ckjtrio
Employees Worked With
Todd Jones
May 09, 2019
Great experience with Leo the Greek! I left happy and love my new car! Thank you! Nice experience and I did not feel pressured. He helped me stay in my budget! I left happy and love my new car! Thank you! Nice experience and I did not feel pressured. He helped me stay in my budget! More
by Amanda
Employees Worked With
Leonardo Sfondouris
May 09, 2019
Easy and accommodating I had a recall on my new Jetta and my car needed to sit for 24 hours. I was able to drop it off and pick it up the next morning. The dealer even gave I had a recall on my new Jetta and my car needed to sit for 24 hours. I was able to drop it off and pick it up the next morning. The dealer even gave me a free loaner car for the day! More
by Emma838
Employees Worked With
John Cordova, Ken Merchut II
May 08, 2019
Service experience was easy. Pleasure to work with John. Oil change and tire rotation done right and on time. Free car wash was a nice touch. I "waited" by walking about 10 Pleasure to work with John. Oil change and tire rotation done right and on time. Free car wash was a nice touch. I "waited" by walking about 100 yards up the street to a big box retailer to pass the time. Good location near retail and food options. The inside waiting area is nice too with free wifi. Price was reasonable for a car dealer service center with synthetic motor oil. More
by Driver12
Employees Worked With
John McGowan
