Castle Volkswagen of Schaumburg

warranty work for lease great service. very friendly and customer oriented. did a great job and explained everything to me. work was done in a timely fashion. sent my car thr great service. very friendly and customer oriented. did a great job and explained everything to me. work was done in a timely fashion. sent my car thru the car wash without asking. More

Excellent Customer Service !!!!!!! There was a pesky issue with my car that took multiple visits to correct. Through no fault of the dealership or mechanics, it was a part that was defe There was a pesky issue with my car that took multiple visits to correct. Through no fault of the dealership or mechanics, it was a part that was defective from the factory that was the culprit. Matt and his team were very considerate, made sure that my vehicle was given priority because I was heading out of state on a road trip and even made sure I had a loaner or ride to and from work while my vehicle was being worked on. Very professional, great customer service. Will be coming back for service in the future! More

Nice services. It is a very nice moment about the conversation with VW staff at Schaumburg. I have divided to continuing to chose VW car at all. It is a very nice moment about the conversation with VW staff at Schaumburg. I have divided to continuing to chose VW car at all. More

Great Work It was a great experience getting my car work at Volkswagen. They did an impeccable job with my car issues. I always go to them to get any vehicle wor It was a great experience getting my car work at Volkswagen. They did an impeccable job with my car issues. I always go to them to get any vehicle work done on my Passat. More

Great experience Mike and his colleagues were very helpful and attentive from the test drive to signing. Highly recommend this dealership if you are considering a new Mike and his colleagues were very helpful and attentive from the test drive to signing. Highly recommend this dealership if you are considering a new car. More

Fair and efficient Todd jones showed what professionalism defines. Todd was extremely knowledgeable in his sales consultant position. He knew everything about the VW atl Todd jones showed what professionalism defines. Todd was extremely knowledgeable in his sales consultant position. He knew everything about the VW atlas we purchased and did not Pressure us at all during his consultation. I would recommend Todd from fox valley to Purchase a vehicle . More

Knowledgeable staff and great car! We love our new Atlas! Todd was very knowledgeable and also understanding of our need to analyze every cost and feature. We went back to Fox Valley to We love our new Atlas! Todd was very knowledgeable and also understanding of our need to analyze every cost and feature. We went back to Fox Valley to purchase this car because of the service we got there when buying a Jetta 9 years ago, and that car is still going strong. More

Typical good service experience I have always taken my Jetta to Fox Vally for service. Everyone I interact with there has been friendly and helpful. They have kept my Jetta running i I have always taken my Jetta to Fox Vally for service. Everyone I interact with there has been friendly and helpful. They have kept my Jetta running in tip-top shape for over 100k miles. I recommend them to friends and family who are looking for a dealer with a service department they can trust. More

Smooth and quick service I came in here for oil change and 5k maintenance service. The service was smooth and faster than expected (2.5 hrs). At the end of the service, I love I came in here for oil change and 5k maintenance service. The service was smooth and faster than expected (2.5 hrs). At the end of the service, I love that they always printed out a summary report of what have been checked and what parts are required for future attention. It’s very helpful. More

Listened to our request for a specific model. After learning which vehicle we were interested in buying, Todd was able to quickly locate our choice and pick it up the same day. We were very happy After learning which vehicle we were interested in buying, Todd was able to quickly locate our choice and pick it up the same day. We were very happy with our experience. More