Castle Volkswagen of Schaumburg

Excellent Customer Service Customers are well accomodated and well informed of your car's maintenance status. John has been very helpful wirh your needs. Keep it up. Thanks! Customers are well accomodated and well informed of your car's maintenance status. John has been very helpful wirh your needs. Keep it up. Thanks! More

Great service! This is my second visit here since I bought my VW Atlas but by far the best service I ever got very nice people awesome service! This is my second visit here since I bought my VW Atlas but by far the best service I ever got very nice people awesome service! More

Great service Thank you so much for great and friendly service. Ken accepted my car instantly I arrived , he took care of shuttle . Very impressive! Highly recommen Thank you so much for great and friendly service. Ken accepted my car instantly I arrived , he took care of shuttle . Very impressive! Highly recommended More

Fixed my brake light and put in visor clips. At first the dealership forgot to order a part I needed when I went in the first time. After they ordered it I was able to go in the next day to have At first the dealership forgot to order a part I needed when I went in the first time. After they ordered it I was able to go in the next day to have it installed. Overall great people and great service. More

New car check up My car was taken on time, and my wait time for my cars return was less than 30 minutes. Very friendly place and good coffee My car was taken on time, and my wait time for my cars return was less than 30 minutes. Very friendly place and good coffee More

Great service! I had a loaner for 4 days and they made sure to fix everything that my car needed. Thank God I have a warranty otherwise it would’ve been almost $4,00 I had a loaner for 4 days and they made sure to fix everything that my car needed. Thank God I have a warranty otherwise it would’ve been almost $4,000! More

Service It was great, everyone is friendly and nice. However the price for oil and filter was a bit too high. We normally pay about $65 Dollars. It was great, everyone is friendly and nice. However the price for oil and filter was a bit too high. We normally pay about $65 Dollars. More

Car Purchase Erica was phenomenal to work with. She was super friendly and tried her hardest to work with our budget and exhausted all resources when necessary. Th Erica was phenomenal to work with. She was super friendly and tried her hardest to work with our budget and exhausted all resources when necessary. The best experience I've had thus far with any dealership to date. Fabian was very friendly and not aggressive with add ons. He explained everything thoroughly and elaborated when needed. More

Lack of workmanship and poor customer service The dealer porter fail to install and secure my rear license plates. I lost my rear plates in the commute to my home. 7 days before resolution. Dealsh The dealer porter fail to install and secure my rear license plates. I lost my rear plates in the commute to my home. 7 days before resolution. Dealship Management did nothing for my INCONVENIENCE. More

Professional Service Shop Very quick check-in process, clean facility, knowledgeable staff, and an estimate which turned out exactly as paid made for a quick and painless exper Very quick check-in process, clean facility, knowledgeable staff, and an estimate which turned out exactly as paid made for a quick and painless experience. More