Castle Volkswagen of Schaumburg

Easy and smooth Service was very accommodating and helpful. I was given an estimate before the work was done. Service was promised within the work day. The estimate Service was very accommodating and helpful. I was given an estimate before the work was done. Service was promised within the work day. The estimate was accurate. The car was ready on time. All the work was well done. A smooth and easy experience. More

Check up and repair an engine. I think good service. However, hopefully, loaner vehicles should be increased for customers. because I could not borrow alternative car during service I think good service. However, hopefully, loaner vehicles should be increased for customers. because I could not borrow alternative car during service. It’s not convenient on weekdays. More

Quick and Accommodating I had quite a bit of work done on my car, and it was needed badly. But I needed to get to work the next morning, so Ken made sure my car was ready in I had quite a bit of work done on my car, and it was needed badly. But I needed to get to work the next morning, so Ken made sure my car was ready in the morning before I had work, which was great. I really appreciate that kind of customer service. More

Exceptional customer service Matt went above and beyond by lending me a car when mine wasn't ready in time to pick up my other son from summer school. He also switched out my son Matt went above and beyond by lending me a car when mine wasn't ready in time to pick up my other son from summer school. He also switched out my son's car seat. I will continue to return to this dealership for service! More

The best experience in my entire life But for real, I got an alignment, it was done quickly and my car drives straight now. Not a huge deal but ultimately I was satisfied. Ken was great (a But for real, I got an alignment, it was done quickly and my car drives straight now. Not a huge deal but ultimately I was satisfied. Ken was great (and deserves a raise if that’s what these things are for. ;) On the other hand, dealer rater is a pain to use. Why do I need to verify my review? Are random people trolling the internet looking to submit reviews on my behalf? Why do I need to log into a profile? Can’t dealer rater come up with a better way to do this survey? What’s the point of doing this review if I’m just going to be harassed if I give anything less than a perfect score? Is that a system for realistic feedback? It was just an alignment, chill. More

Had another excellent service experience at Fox Valley VW Had to replace my tires and received excellent service from Ken at the FV Schaumburg location. H and a big reason is due to their top notch service de Had to replace my tires and received excellent service from Ken at the FV Schaumburg location. H and a big reason is due to their top notch service dept.e was very friendly and helpful in explaining my options. I've purchased my last 3 autos at FV More

Easy maintenance trip Clean and convenient location Easy Appointment scheduling online Wonderful people at all points of contact Love the showroom and waiting area Car Clean and convenient location Easy Appointment scheduling online Wonderful people at all points of contact Love the showroom and waiting area Car is running great now More

Awesome dealer I went in for an oil change and after they gave me a free wash and the porters did an amazing job especially Anthony G he got rid of all my salt from I went in for an oil change and after they gave me a free wash and the porters did an amazing job especially Anthony G he got rid of all my salt from floor mats and had awesome customer service skills More

It was a good service I like how they treat you their the only.thing I saw that they took the sticker out of.my car and they change the plate frame to yours but everything I like how they treat you their the only.thing I saw that they took the sticker out of.my car and they change the plate frame to yours but everything else was all good More

Always helpful and responsive. I bought my car here in November 2009 and have never had it serviced anywhere else. In general, Ken Merchut takes care of me and is very helpful. He e I bought my car here in November 2009 and have never had it serviced anywhere else. In general, Ken Merchut takes care of me and is very helpful. He explains what's going on, what the costs are and what the techs recommend. I intend to keep my car for a long time, and I appreciate the service I receive from Fox Valley VW in Schaumburg. More