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Castle Volkswagen of Schaumburg
Schaumburg, IL
654 Reviews
Castle VW in Schaumburg welcomes you to our dealership. Customer Service and an excellent VW Ownership Experience are our top priorities. We invite you to browse our new and pre owned inventory, or check out our Service and Parts Departments. Of course, we always love to put a face to a name so check out our business hours and directions and staff page if you'd like to visit in person. See you soon! www.castlevwcars.com
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 654 reviews
June 14, 2019
Check up and repair an engine. I think good service. However, hopefully, loaner vehicles should be increased for customers. because I could not borrow alternative car during service I think good service. However, hopefully, loaner vehicles should be increased for customers. because I could not borrow alternative car during service. It’s not convenient on weekdays. More
by YUSUKE.HOKII
Verified CustomerEmployees Worked With
John McGowan
June 13, 2019
Had another excellent service experience at Fox Valley VW Had to replace my tires and received excellent service from Ken at the FV Schaumburg location. H and a big reason is due to their top notch service de Had to replace my tires and received excellent service from Ken at the FV Schaumburg location. H and a big reason is due to their top notch service dept.e was very friendly and helpful in explaining my options. I've purchased my last 3 autos at FV More
by PJCLEVE
Employees Worked With
Ken Merchut II
June 12, 2019
Easy maintenance trip Clean and convenient location Easy Appointment scheduling online Wonderful people at all points of contact Love the showroom and waiting area Car Clean and convenient location Easy Appointment scheduling online Wonderful people at all points of contact Love the showroom and waiting area Car is running great now More
by DYNETTELUCAS
Employees Worked With
Checkout - Caroline, I think?, Ken Merchut II
June 12, 2019
Awesome dealer I went in for an oil change and after they gave me a free wash and the porters did an amazing job especially Anthony G he got rid of all my salt from I went in for an oil change and after they gave me a free wash and the porters did an amazing job especially Anthony G he got rid of all my salt from floor mats and had awesome customer service skills More
by Brandon
Employees Worked With
Anthony G (porter)
June 12, 2019
It was a good service I like how they treat you their the only.thing I saw that they took the sticker out of.my car and they change the plate frame to yours but everything I like how they treat you their the only.thing I saw that they took the sticker out of.my car and they change the plate frame to yours but everything else was all good More
by ZELTAP
Employees Worked With
Matt Pease
June 11, 2019
Always helpful and responsive. I bought my car here in November 2009 and have never had it serviced anywhere else. In general, Ken Merchut takes care of me and is very helpful. He e I bought my car here in November 2009 and have never had it serviced anywhere else. In general, Ken Merchut takes care of me and is very helpful. He explains what's going on, what the costs are and what the techs recommend. I intend to keep my car for a long time, and I appreciate the service I receive from Fox Valley VW in Schaumburg. More
by HJYL
Employees Worked With
Ken Merchut II
June 11, 2019
General service The best service i ever had on my car. I will refer my friends and colleagues to get their cars serviced in the foxvalley volkswagen. The best service i ever had on my car. I will refer my friends and colleagues to get their cars serviced in the foxvalley volkswagen. More
by SRIKANTH.THOUTAM7594
Employees Worked With
Ken Merchut II
June 11, 2019
Perfect Everyone was nice to deal with. Asim syed the salesman was professional and helped me out with everything. I would definitely recommend buying a car h Everyone was nice to deal with. Asim syed the salesman was professional and helped me out with everything. I would definitely recommend buying a car here for people who are looking for a new car. More
by Kevinb
Employees Worked With
June 10, 2019
Genuine and Hospitable What an amazing experience!! Leo is one of the kindest and helpful sales consultants I’ve ever come across! He really was genuine in his approach t What an amazing experience!! Leo is one of the kindest and helpful sales consultants I’ve ever come across! He really was genuine in his approach to helping us and he made us feel comfortable the entire time. We will be back!! More
by VW Lady
Employees Worked With
Leonardo Sfondouris, Fabian Libreri
June 10, 2019
Regular oil change It all went well without any delays! It was for a service appointment for a tire check and an oil change; also the recall notice!!! It all went well without any delays! It was for a service appointment for a tire check and an oil change; also the recall notice!!! More
by GRAMSCANDI
Employees Worked With
John McGowan
