Castle Volkswagen of Schaumburg

Awesome dealership I came in with a list of cars I wanted to look at and they helped me narrow my choice to the best car for me, so I was happy when I left. I came in with a list of cars I wanted to look at and they helped me narrow my choice to the best car for me, so I was happy when I left. More

Pretty poor handling of Customer and no ownerships I handed the car at 9.30 am to Mr. John. He estimated around 2 hours. I call after 2.5 hours - No one can trace either John or my car. To add to I handed the car at 9.30 am to Mr. John. He estimated around 2 hours. I call after 2.5 hours - No one can trace either John or my car. To add to my woes, someone stated that AC parts will come the next day. (I went just for an oil change). When I finally got a holf of John after 3.5 hours of ordeal, he apologized and said that the car would be ready in 30-40 mins. Overall, I spent more than 4 hours for a simple Oil change and a very tiny fix. Suggestions : 1. Please provide accurate estimates. 2. Have better processes in place so that CORRECT cars can be tracked while in service. It is a pity that no one can track my car after 3 trials over 1 hour, in this age. 3. Tell me one reason, why I wont go to Jiffy Lube next time? They do the same work in 15-20 mins. More

Fox Valley VW Service I have owned my Passat for 5 years. Fox Valley Service In Schaumburg is the only place I go when my car needs service. They never have disappointed me I have owned my Passat for 5 years. Fox Valley Service In Schaumburg is the only place I go when my car needs service. They never have disappointed me. More

Had front brake rotors and pads replaced. Good customer service. Matt was helpful and a good communicator. Thought it was expensive based on parts price and time taken. Did some more resea Good customer service. Matt was helpful and a good communicator. Thought it was expensive based on parts price and time taken. Did some more research and the pricing is almost 100% higher than other local providers. More

Check engine Everytime i go for a service the way they receive the customers and solving the issues is pretty good. The service which i got is value for money whic Everytime i go for a service the way they receive the customers and solving the issues is pretty good. The service which i got is value for money which i spent. More

Keep me coming back Been servicing since purchase 2 1/2 years ago. A+ service and now taking my daughters VW EOS in for service. Clean, friendly, quick and detailed servi Been servicing since purchase 2 1/2 years ago. A+ service and now taking my daughters VW EOS in for service. Clean, friendly, quick and detailed service. More

Air conditioner fix Generally I have a very flawless experience but the repair I brought my Jetta in for wasn't resolved. I have made another appt for the next Saturday t Generally I have a very flawless experience but the repair I brought my Jetta in for wasn't resolved. I have made another appt for the next Saturday to be looked at again. More

Leonardo is the Man! Leonardo was the first guy I spoke to in the dealership. I had just started my first job and needed my first car for commuting. After he showed me all Leonardo was the first guy I spoke to in the dealership. I had just started my first job and needed my first car for commuting. After he showed me all of the cars that fit my needs, I thought for the sake of being thorough I should check out some other dealerships. I was wrong to have left! I found myself back at Fox Valley - Leonardo made the process very easy. He was super helpful, did not push me into anything and helped me find the right car. 10/10 would recommend! More

30k service Great service. Took a little longer then expected but they got everything done. Everything works properly. Very friendly and communicated nicely. I ha Great service. Took a little longer then expected but they got everything done. Everything works properly. Very friendly and communicated nicely. I had great service More

Amazing! I wasn’t expecting to get a new car that day but everyone I worked with made the experience easy. This is probably the most positive experience I ha I wasn’t expecting to get a new car that day but everyone I worked with made the experience easy. This is probably the most positive experience I have ever had at a dealership buying a car. Every person I dealt with was kind, friendly, and accommodating. I highly recommend John Cordova if you are looking for a new car. Matt is so helpful in service. Great experience! More