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Castle Volkswagen of Schaumburg
Schaumburg, IL
654 Reviews
Castle VW in Schaumburg welcomes you to our dealership. Customer Service and an excellent VW Ownership Experience are our top priorities. We invite you to browse our new and pre owned inventory, or check out our Service and Parts Departments. Of course, we always love to put a face to a name so check out our business hours and directions and staff page if you'd like to visit in person. See you soon! www.castlevwcars.com
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 654 reviews
July 18, 2019
Help with buying car I found that Leonardo very helpful. Not pushy making my mind up myself. Car is presented well and is a joy to drive. Thank you. I found that Leonardo very helpful. Not pushy making my mind up myself. Car is presented well and is a joy to drive. Thank you. More
by Christine
Employees Worked With
Leonardo Sfondouris, Jim Bucolt
July 17, 2019
Good experience After visiting a few different dealerships for multiple cars we decided to use Fox Valley VW. The overall experience was just better; they had a bette After visiting a few different dealerships for multiple cars we decided to use Fox Valley VW. The overall experience was just better; they had a better selection of cars, cleanliness of the place, and atmosphere there made it feel easier to make a decision. Most importantly the salesperson we worked with - Todd- was outstanding. He was knowledgeable on the cars and easy to talk with. He helped us out and kept us updated every step of the way. The solid communication on his part put us at ease. I’d recommend reaching out to Todd if you’re interested in buying a car or just to get some questions answered. More
by DL
Employees Worked With
Todd Jones
July 17, 2019
50G service Always bring my car to Schaumburg VW. Like the idea of union mechanics. Have been satisfied with their work so far. Nice area to wait while work is be Always bring my car to Schaumburg VW. Like the idea of union mechanics. Have been satisfied with their work so far. Nice area to wait while work is being done. More
by JACKKRAMER88
Verified CustomerEmployees Worked With
Receptionist , Matt Pease
July 15, 2019
My ‘06 Jetta Still on the Road.. Thanks to tireless efforts of my service advisor Ken Merchut and the “car whisperer” Scotty my Good ol’ ‘06 VW Jetta is Still on Illinois bumpy Roads. Thanks to tireless efforts of my service advisor Ken Merchut and the “car whisperer” Scotty my Good ol’ ‘06 VW Jetta is Still on Illinois bumpy Roads... Keep it up boys!!! More
by DABTA
Employees Worked With
Frank Butnaru, Ken Merchut II
July 15, 2019
Engine repair Due to known problem with timing chain tensioner engine had to be replaced. Poor design of tensioner got us to that repair. VW paid 40% but the rest w Due to known problem with timing chain tensioner engine had to be replaced. Poor design of tensioner got us to that repair. VW paid 40% but the rest was on us. Service center got the engine replaced and so far it is working well. Loaner car was provided at no charge to us. More
by DGoraczynski
Employees Worked With
Matt Pease, Jim Bucolt
July 15, 2019
Second VW purchased in the last 7 months from Fox Valley VW Just had my second great experience working with the team at Fox Valley VW. Previously purchased a 2019 Atlas and when I started looking for a sedan, Just had my second great experience working with the team at Fox Valley VW. Previously purchased a 2019 Atlas and when I started looking for a sedan, I gave the Passat a look. The team is always professional to work with and knowledgeable about the vehicles. Todd Jones was great to work with on my latest purchase. Friendly, fair and accommodating, I really appreciated the support he provided when purchasing the car. The process was relatively quick and the rest of the staff was very friendly to talk to. More
by Dominick
Employees Worked With
Todd Jones
July 10, 2019
Service Avis Budget Group after speaking with Matt Pease in your service department we started to bring our vehicles in and had no hassle and the vehicles w Avis Budget Group after speaking with Matt Pease in your service department we started to bring our vehicles in and had no hassle and the vehicles were and have been getting serviced rather quickly for us. We are very pleased with your service department. More
by MARY.CARR
Employees Worked With
Matt Pease, Ken Merchut II, John McGowan
July 10, 2019
Great service, nice people Did a oil change, fot shuttle ride to the work. They did 3 recalls on my car and changed oil. Nice a and professional people. Will be coming back agai Did a oil change, fot shuttle ride to the work. They did 3 recalls on my car and changed oil. Nice a and professional people. Will be coming back again More
by Bojanpopovic
Employees Worked With
Todd Jones
July 10, 2019
Thank you! Great service overall got a loaner vehicle while my car was in the shop they took care of everything as promised and all of it was covered under warra Great service overall got a loaner vehicle while my car was in the shop they took care of everything as promised and all of it was covered under warranty. Thank you! More
by jerrylesniak
Employees Worked With
Ken Merchut II
July 10, 2019
Excellent service The service I received was excellent. They were very accommodating and were able to work around my schedule. I received efficient service, with text The service I received was excellent. They were very accommodating and were able to work around my schedule. I received efficient service, with text updates throughout the repair process. More
by NL
Employees Worked With
Matt Pease
