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Castle Volkswagen of Schaumburg
Schaumburg, IL
658 Reviews
Welcome to Castle Volkswagen of Schaumburg, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you.
Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from Schaumburg, Hoffman Estates, Arlington Heights, Palatine, and Elk Grove Village by delivering a seamless and enjoyable car-buying experience.
At Castle Volkswagen of Schaumburg, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 658 reviews
July 23, 2019
Car Trouble My cars airbag error signal came on, following my car dying at work (my fault). I had been putting it off because is suspected it would cost me money My cars airbag error signal came on, following my car dying at work (my fault). I had been putting it off because is suspected it would cost me money to run a diagnostic check, but I made an apt and it was handled quickily and without my having to pay for the service. Thanks, team! More
by MEGANSEIDL
Verified CustomerEmployees Worked With
Matt Pease
July 23, 2019
Friendly engaged servicemen Although the service center was very busy, the initial greeting was prompt and friendly as is typical. The waiting area is comfortable for even an e Although the service center was very busy, the initial greeting was prompt and friendly as is typical. The waiting area is comfortable for even an extended wait. The experience was in general very positive regardless of the needed repairs. More
by Dan Bare
Employees Worked With
Matt Pease
July 19, 2019
2018 Certified Used Tiguan. Traded in a used 2013 Tiguan for a Certified 2018 Tiguan. Worked with Leo and we had a very positive experience with him and we ended up purchasing t Traded in a used 2013 Tiguan for a Certified 2018 Tiguan. Worked with Leo and we had a very positive experience with him and we ended up purchasing the 2018 Tiguan. More
by SMOTYKA01
Employees Worked With
Leonardo Sfondouris
July 19, 2019
Best Service Dealer Ryan always informs me about wait time, problems with my car. He always go above and beyond my expectations. Thank you guys for everything you do. Ryan always informs me about wait time, problems with my car. He always go above and beyond my expectations. Thank you guys for everything you do. More
by FRANCISCO_CAZARES81
Employees Worked With
Ryan Hunter
July 18, 2019
Help with buying car I found that Leonardo very helpful. Not pushy making my mind up myself. Car is presented well and is a joy to drive. Thank you. I found that Leonardo very helpful. Not pushy making my mind up myself. Car is presented well and is a joy to drive. Thank you. More
by Christine
Employees Worked With
Leonardo Sfondouris, Jim Bucolt
July 17, 2019
Good experience After visiting a few different dealerships for multiple cars we decided to use Fox Valley VW. The overall experience was just better; they had a bette After visiting a few different dealerships for multiple cars we decided to use Fox Valley VW. The overall experience was just better; they had a better selection of cars, cleanliness of the place, and atmosphere there made it feel easier to make a decision. Most importantly the salesperson we worked with - Todd- was outstanding. He was knowledgeable on the cars and easy to talk with. He helped us out and kept us updated every step of the way. The solid communication on his part put us at ease. I’d recommend reaching out to Todd if you’re interested in buying a car or just to get some questions answered. More
by DL
Employees Worked With
Todd Jones
July 17, 2019
50G service Always bring my car to Schaumburg VW. Like the idea of union mechanics. Have been satisfied with their work so far. Nice area to wait while work is be Always bring my car to Schaumburg VW. Like the idea of union mechanics. Have been satisfied with their work so far. Nice area to wait while work is being done. More
by JACKKRAMER88
Employees Worked With
Receptionist , Matt Pease
July 15, 2019
My ‘06 Jetta Still on the Road.. Thanks to tireless efforts of my service advisor Ken Merchut and the “car whisperer” Scotty my Good ol’ ‘06 VW Jetta is Still on Illinois bumpy Roads. Thanks to tireless efforts of my service advisor Ken Merchut and the “car whisperer” Scotty my Good ol’ ‘06 VW Jetta is Still on Illinois bumpy Roads... Keep it up boys!!! More
by DABTA
Employees Worked With
Frank Butnaru, Ken Merchut II
July 15, 2019
Second VW purchased in the last 7 months from Fox Valley VW Just had my second great experience working with the team at Fox Valley VW. Previously purchased a 2019 Atlas and when I started looking for a sedan, Just had my second great experience working with the team at Fox Valley VW. Previously purchased a 2019 Atlas and when I started looking for a sedan, I gave the Passat a look. The team is always professional to work with and knowledgeable about the vehicles. Todd Jones was great to work with on my latest purchase. Friendly, fair and accommodating, I really appreciated the support he provided when purchasing the car. The process was relatively quick and the rest of the staff was very friendly to talk to. More
by Dominick
Employees Worked With
Todd Jones
July 15, 2019
Engine repair Due to known problem with timing chain tensioner engine had to be replaced. Poor design of tensioner got us to that repair. VW paid 40% but the rest w Due to known problem with timing chain tensioner engine had to be replaced. Poor design of tensioner got us to that repair. VW paid 40% but the rest was on us. Service center got the engine replaced and so far it is working well. Loaner car was provided at no charge to us. More
by DGoraczynski
Employees Worked With
Matt Pease, Jim Bucolt
