Castle Volkswagen of Schaumburg

online purchase Online was not a plesant experience. Car arrived as described but Very slow in response and did not include needed paperwork. Title only arrived afte Online was not a plesant experience. Car arrived as described but Very slow in response and did not include needed paperwork. Title only arrived after numerous calls. No other paperwork which should have been ourchase statement and VW cerified warranty papers. Onsite purchase would have been better!!! More

Excellent service. Brought my Jetta for a recall service appointment and a noise that is coming from the seatbelt casing. The work on the recall was done right away. T Brought my Jetta for a recall service appointment and a noise that is coming from the seatbelt casing. The work on the recall was done right away. They couldn’t replicate the noise but overall; service, friendly staff and overall a great experience. More

Bug Love I love my new 2019 Beetle. Sexy little car! But the deal was sweeter because the service was superior. The most pleasant auto purchase experience i’ve I love my new 2019 Beetle. Sexy little car! But the deal was sweeter because the service was superior. The most pleasant auto purchase experience i’ve ever had. Everything went insanely smooth. Todd is the ultimate sales dude. Thorough and funny guy. Give them a visit! Tell them Darth sent you. More

Jetta GLI Engine Replacement This dealer told me I needed to replace the engine in my 2012 Jetta GLI which I proceeded with after I got a second opinion elsewhere due to the high This dealer told me I needed to replace the engine in my 2012 Jetta GLI which I proceeded with after I got a second opinion elsewhere due to the high cost of this repair. I requested a quote for a trade in which I never received, and during the entire process the service manager was uninterested in my questions and concerns about the very large service to my car. They just wanted me in and out as soon as possible which was concerning to me. Frequently it took multiple attempts to reach the service manager and when the service was complete there was little explanation of the work completed, or if there was anything I needed to know about maintaining my new engine. I was simply ushered to the cashier as soon as the car was complete. The technician who worked on my car was very knowledgeable and helpful however the service manager didn’t seem to care enough to make sure I was comfortable with the major service completed to my vehicle. More

Excellent Customer Service! As a first time car buyer, I walked into Fox Valley Volkswagen a little apprehensive and nervous. Those fears went out the door the second I sat down As a first time car buyer, I walked into Fox Valley Volkswagen a little apprehensive and nervous. Those fears went out the door the second I sat down with Ozzy, the gentleman who helped me purchase my Jetta. He, and the dealership, made my experience enjoyable. No pressure, no sneaky tactics; just straightforward information. I asked question, and they delivered. I make requests, and they came through. I walked away encouraged that car buying doesn’t always have to be anxiety producing. Thanks, Ozzy! I love my new Jetta. I will now be encouraging all my friends and family to head over to Fox Valley VW for their car buying needs. More

Car Trouble My cars airbag error signal came on, following my car dying at work (my fault). I had been putting it off because is suspected it would cost me money My cars airbag error signal came on, following my car dying at work (my fault). I had been putting it off because is suspected it would cost me money to run a diagnostic check, but I made an apt and it was handled quickily and without my having to pay for the service. Thanks, team! More

Friendly engaged servicemen Although the service center was very busy, the initial greeting was prompt and friendly as is typical. The waiting area is comfortable for even an e Although the service center was very busy, the initial greeting was prompt and friendly as is typical. The waiting area is comfortable for even an extended wait. The experience was in general very positive regardless of the needed repairs. More

2018 Certified Used Tiguan. Traded in a used 2013 Tiguan for a Certified 2018 Tiguan. Worked with Leo and we had a very positive experience with him and we ended up purchasing t Traded in a used 2013 Tiguan for a Certified 2018 Tiguan. Worked with Leo and we had a very positive experience with him and we ended up purchasing the 2018 Tiguan. More

Best Service Dealer Ryan always informs me about wait time, problems with my car. He always go above and beyond my expectations. Thank you guys for everything you do. Ryan always informs me about wait time, problems with my car. He always go above and beyond my expectations. Thank you guys for everything you do. More