Castle Volkswagen of Schaumburg

Fast and very timely service work From check in and out the door with a loaner in less than 10 minutes. Said I did not need car back until 3pm but it was ready at 11am. Great servi From check in and out the door with a loaner in less than 10 minutes. Said I did not need car back until 3pm but it was ready at 11am. Great service staff! More

Service Visit Staff was friendly and accommodating. I decided to go the mall while car was being worked on and they provided drop off and pick up. Staff was friendly and accommodating. I decided to go the mall while car was being worked on and they provided drop off and pick up. More

online purchase Online was not a plesant experience. Car arrived as described but Very slow in response and did not include needed paperwork. Title only arrived afte Online was not a plesant experience. Car arrived as described but Very slow in response and did not include needed paperwork. Title only arrived after numerous calls. No other paperwork which should have been ourchase statement and VW cerified warranty papers. Onsite purchase would have been better!!! More

SAFETY RECALL Brought in our 20 vehicles into Matt P. for a safety recall and it was done in a matter of a few minutes our drivers were able to wait and return our Brought in our 20 vehicles into Matt P. for a safety recall and it was done in a matter of a few minutes our drivers were able to wait and return our vehicles back in one day. Matt was more than accommodating, courteous and efficient. More

Buying a used car This is the first time we have bought a used car.( buying it for a teenage child in our house). We were unsure of the process of buying a certified us This is the first time we have bought a used car.( buying it for a teenage child in our house). We were unsure of the process of buying a certified used car but Leo really helped with the process and we felt confident we got the best deal and we were giving our daughter a solid safe car. They even kept the car to fix it up a little bit and when we picked it up he had put a big bow on it. Overall Leo was great and the process was great. I left feeling confident in our purchase and the used car buying process in general. More

Excellent service. Brought my Jetta for a recall service appointment and a noise that is coming from the seatbelt casing. The work on the recall was done right away. T Brought my Jetta for a recall service appointment and a noise that is coming from the seatbelt casing. The work on the recall was done right away. They couldn’t replicate the noise but overall; service, friendly staff and overall a great experience. More

Bug Love I love my new 2019 Beetle. Sexy little car! But the deal was sweeter because the service was superior. The most pleasant auto purchase experience i’ve I love my new 2019 Beetle. Sexy little car! But the deal was sweeter because the service was superior. The most pleasant auto purchase experience i’ve ever had. Everything went insanely smooth. Todd is the ultimate sales dude. Thorough and funny guy. Give them a visit! Tell them Darth sent you. More

Jetta GLI Engine Replacement This dealer told me I needed to replace the engine in my 2012 Jetta GLI which I proceeded with after I got a second opinion elsewhere due to the high This dealer told me I needed to replace the engine in my 2012 Jetta GLI which I proceeded with after I got a second opinion elsewhere due to the high cost of this repair. I requested a quote for a trade in which I never received, and during the entire process the service manager was uninterested in my questions and concerns about the very large service to my car. They just wanted me in and out as soon as possible which was concerning to me. Frequently it took multiple attempts to reach the service manager and when the service was complete there was little explanation of the work completed, or if there was anything I needed to know about maintaining my new engine. I was simply ushered to the cashier as soon as the car was complete. The technician who worked on my car was very knowledgeable and helpful however the service manager didn’t seem to care enough to make sure I was comfortable with the major service completed to my vehicle. More

Excellent Customer Service! As a first time car buyer, I walked into Fox Valley Volkswagen a little apprehensive and nervous. Those fears went out the door the second I sat down As a first time car buyer, I walked into Fox Valley Volkswagen a little apprehensive and nervous. Those fears went out the door the second I sat down with Ozzy, the gentleman who helped me purchase my Jetta. He, and the dealership, made my experience enjoyable. No pressure, no sneaky tactics; just straightforward information. I asked question, and they delivered. I make requests, and they came through. I walked away encouraged that car buying doesn’t always have to be anxiety producing. Thanks, Ozzy! I love my new Jetta. I will now be encouraging all my friends and family to head over to Fox Valley VW for their car buying needs. More