Castle Volkswagen of Schaumburg

Poor follow through When I purchased the used car, I was told I would be given a call to follow up on items owed. This never happened. I called to schedule an appointment When I purchased the used car, I was told I would be given a call to follow up on items owed. This never happened. I called to schedule an appointment I was told the repairs would only take 1 day. Four days later, with extremely limited updates, I was able to get the car returned. I had to call each day for info and didn't get any info about why it took longer or what was going on. It felt like I was being strung along. When I picked up the car, floor mats where not even in the car and I had to go back to obtain them. More

Happy camper Everyone at Fox Valley VW did a great job servicing my Tiguan which was under warranty. They provided me with a loaner car until the work was finish Everyone at Fox Valley VW did a great job servicing my Tiguan which was under warranty. They provided me with a loaner car until the work was finished Thanks to Ryan who keep me in the loop and called me when my car was finished. More

Great service! I always get excellent service in this dealership. People are knowledgeable and super friendly. John took the time to explain the noise I was hearing I always get excellent service in this dealership. People are knowledgeable and super friendly. John took the time to explain the noise I was hearing on my car. He also recommended tires that I needed before winter. He made sure my questions were answered. Thank you I appreciate wonderful service. More

Fox Valley VW is a trustworthy dealership This is the 7th vehicle I have purchased from Fox Valley VW. The staff is helpful and fair. The service department is dependable. Thank you for anothe This is the 7th vehicle I have purchased from Fox Valley VW. The staff is helpful and fair. The service department is dependable. Thank you for another great buying experience. More

Service was quick and done well Service at this location went very smoothly. Workers there were friendly and approachable and willing to answer any questions I had. The length of ser Service at this location went very smoothly. Workers there were friendly and approachable and willing to answer any questions I had. The length of service was quick as well. More

Quick; in n out Ability to get my oil change done as a walk-in w/o appointment is a big plus. Many people's lives revolve around a busy schedule and keeping up to an Ability to get my oil change done as a walk-in w/o appointment is a big plus. Many people's lives revolve around a busy schedule and keeping up to an appointment is sometimes difficult More

I got what I wanted! My cousin bought his car from this dealer. He took me there, speaking very highly of the GM, I forgot his name. Mike K. Was my sale person, and I enjo My cousin bought his car from this dealer. He took me there, speaking very highly of the GM, I forgot his name. Mike K. Was my sale person, and I enjoyed having business with him. More

Nice people to work with People are a bit too nice. Service was done within quoted time, which is great. I have no complains so far. Good job you guys People are a bit too nice. Service was done within quoted time, which is great. I have no complains so far. Good job you guys More

90k recommended service .:R 32 recommended 90k service. Kenneth took the time to explain everything that was being done. Kept me updated. Expressed how rare the car is and .:R 32 recommended 90k service. Kenneth took the time to explain everything that was being done. Kept me updated. Expressed how rare the car is and hoped that with the dealerships help we could continue to keep it in the same condition. More