Castle Volkswagen of Schaumburg

Satisfied Went for Oul change and tires rotation. Waitingv90 mins as promised and car was ready with free car wash as promised. Customer waiting area is cozy w Went for Oul change and tires rotation. Waitingv90 mins as promised and car was ready with free car wash as promised. Customer waiting area is cozy with coffee and water. Steve was very friendly and customer service oriented. More

A consistent fantastic experience I’ve been to this service center twice so far and I’m consistently blown away. These guys are always courteous (make sure I have a ride home without q I’ve been to this service center twice so far and I’m consistently blown away. These guys are always courteous (make sure I have a ride home without question every time), knowledgeable (tell me what they did this time and what to look for in future maintenance), and quick to in-process me, as well as escort me to check out. Never taking my car anywhere else!! More

Great Service as always Routine Oil change turned out to be fantastic customer service experience at Fox Valleys VW Schaumburg facility.. Will definitely bring my vehicle nex Routine Oil change turned out to be fantastic customer service experience at Fox Valleys VW Schaumburg facility.. Will definitely bring my vehicle next time. Highly recommended... More

Great service with a smile This was my first time visiting Fox Valley VW service since I just moved to the area. I needed my routine oil change and Matt was great. He was prompt This was my first time visiting Fox Valley VW service since I just moved to the area. I needed my routine oil change and Matt was great. He was prompt, friendly during the check in process and thanked me for stopping in on my way out. Overall, a very friendly and welcoming experience. More

Willing to work with you! This dealership and it’s employees are very accommodating and willing to work with you! Todd went above and beyond to make sure I got what I wanted! This dealership and it’s employees are very accommodating and willing to work with you! Todd went above and beyond to make sure I got what I wanted! The service is a bit slower than the sales end. Had an issue with the windshield and called service twice and they never returned my call. Overall, great experience! More

Good service Stephen and other staff was very helpful and thorough made the process easy he called back to let me know what was wrong with my car and followed up l Stephen and other staff was very helpful and thorough made the process easy he called back to let me know what was wrong with my car and followed up like promised More

Comfortable and Quick Stephen my service advisor was so nice! My service got taken care of in the promised time and the waiting room was very comfortable. I I definitely wi Stephen my service advisor was so nice! My service got taken care of in the promised time and the waiting room was very comfortable. I I definitely will take my vehicle back to their service department when the time comes again. Thank you Stephen! More

Repair/Replace window regulator After the first part failed within days, Matt took car back in, re-ordered part and made it through good within one day! Another good job! After the first part failed within days, Matt took car back in, re-ordered part and made it through good within one day! Another good job! More

Service John was great. Didn’t have any issues with service. I was in and out. I checked “no” to recommending service due to not being able to select indiffer John was great. Didn’t have any issues with service. I was in and out. I checked “no” to recommending service due to not being able to select indifference and based on previous experiences. More

They did a great job and i look forward to working with them in the future. When my lease expires and its time to get a new one. and i look forward to working with them in the future. When my lease expires and its time to get a new one. More