Castle Volkswagen of Schaumburg

Bought an Atlas SEL AWD Great experience as always. This is my first VW but 4th purchase from the Fox valley family. Upfront and fair and a pleasure to do business with. John Great experience as always. This is my first VW but 4th purchase from the Fox valley family. Upfront and fair and a pleasure to do business with. John Cordova in sales and Fabian in finance did a great job. Thanks for your help guys the wife loves it! More

Oil change We used to get our oil changed at another dealership. Had problems there and decided to try Fox Valley. Every time we’ve been here we’ve been 100% sat We used to get our oil changed at another dealership. Had problems there and decided to try Fox Valley. Every time we’ve been here we’ve been 100% satisfied! More

Great service Always great service and friendly service advisors! Everything is explained—what needs to be done, why it needs to be done, and how much it will cost Always great service and friendly service advisors! Everything is explained—what needs to be done, why it needs to be done, and how much it will cost! More

Awesome experience!!! It was literally the least painful car buying experience ever! It was actually almost a fun time!!! All jokes aside, I worked with John Cordova, and It was literally the least painful car buying experience ever! It was actually almost a fun time!!! All jokes aside, I worked with John Cordova, and have never worked with a salesman that did such a great job. He was easy to work with, never pressured me, and he took care of everything. I had a great experience with John and Fox Valley VW! More

Great service, not pushy, let the car speak for itself John was fantastic, and offered excellent service. He was not pushy or “salesy”, which was nice since we already did our own research. He let the ca John was fantastic, and offered excellent service. He was not pushy or “salesy”, which was nice since we already did our own research. He let the car speak for itself, and showed us the features and. Buying a car always takes some time with paperwork, but he was pretty quick and expedient. Felt like we were getting a very personal, but not overwhelming, friendly service. More

Thank You! I am very happy with the maintenance service and Matt is always accommodating. Very happy, 5 stars! Thanks Matt! Great dealership and great customer I am very happy with the maintenance service and Matt is always accommodating. Very happy, 5 stars! Thanks Matt! Great dealership and great customer service!! More

Great First Time Experience This was my first time visiting Fox Valley VW service. The customer service was fantastic and Steve was such a help considering my routine oil change This was my first time visiting Fox Valley VW service. The customer service was fantastic and Steve was such a help considering my routine oil change and little issue with my vehicle was resolved. Steve made sure I understood exactly what they encountered and made sure I was comfortable with a plan moving forward. Not like other dealerships where they just want your money. Phenomenal customer service! Will definitely be back for future services. More

Satisfied Went for Oul change and tires rotation. Waitingv90 mins as promised and car was ready with free car wash as promised. Customer waiting area is cozy w Went for Oul change and tires rotation. Waitingv90 mins as promised and car was ready with free car wash as promised. Customer waiting area is cozy with coffee and water. Steve was very friendly and customer service oriented. More

A consistent fantastic experience I’ve been to this service center twice so far and I’m consistently blown away. These guys are always courteous (make sure I have a ride home without q I’ve been to this service center twice so far and I’m consistently blown away. These guys are always courteous (make sure I have a ride home without question every time), knowledgeable (tell me what they did this time and what to look for in future maintenance), and quick to in-process me, as well as escort me to check out. Never taking my car anywhere else!! More

Great Service as always Routine Oil change turned out to be fantastic customer service experience at Fox Valleys VW Schaumburg facility.. Will definitely bring my vehicle nex Routine Oil change turned out to be fantastic customer service experience at Fox Valleys VW Schaumburg facility.. Will definitely bring my vehicle next time. Highly recommended... More