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Castle Volkswagen of Schaumburg
Schaumburg, IL
658 Reviews
Welcome to Castle Volkswagen of Schaumburg, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you.
Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from Schaumburg, Hoffman Estates, Arlington Heights, Palatine, and Elk Grove Village by delivering a seamless and enjoyable car-buying experience.
At Castle Volkswagen of Schaumburg, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 658 reviews
October 17, 2019
Car battery issue Requested service with battery issues and also asked for discount which was given as well good service and would recommend them again for anyone kk Requested service with battery issues and also asked for discount which was given as well good service and would recommend them again for anyone kk More
by P
Verified CustomerEmployees Worked With
Matt Pease
October 17, 2019
Positive Everyone I had contact with was very helpful. Repair was done same-day and as on time as promised and details were explained thoroughly. Thanks! Everyone I had contact with was very helpful. Repair was done same-day and as on time as promised and details were explained thoroughly. Thanks! More
by ANDF
Employees Worked With
John McGowan
October 15, 2019
Willing to work for your business They didn't have the car color that I wanted and they got it for me asap. Love doing business with you guys and asym, he is just the best. They didn't have the car color that I wanted and they got it for me asap. Love doing business with you guys and asym, he is just the best. More
by Paul
October 14, 2019
Very good I have no time for this kind of survey you demand too much. Good for me that I don’t have to talk with people in vw, they know what to do. I have no time for this kind of survey you demand too much. Good for me that I don’t have to talk with people in vw, they know what to do. More
by MAREK73M
October 14, 2019
Tire replacement Lost a tire due to a Chicago pot hole.With no advance appointment, the service department checked the car for any other damage,Installed a new tire an Lost a tire due to a Chicago pot hole.With no advance appointment, the service department checked the car for any other damage,Installed a new tire and got me going again quickly.Much better than going to an unknown shop More
by JOEDEVITO2
Employees Worked With
Matt Pease, Ken Ritz
October 14, 2019
Warranty issue addressed Quickly When my airbag warning light came on I was scheduled quickly. The problem was fixed quickly and at no charge. The service staff was polite, professi When my airbag warning light came on I was scheduled quickly. The problem was fixed quickly and at no charge. The service staff was polite, professional, and communicated thoroughly. This is why I bring my car to Fox Valley VW. More
by KOSIMOWICZ
Employees Worked With
John McGowan
October 14, 2019
Warranty issue quickly remedied Brought car in because the window on the front Driver's side would make a popping sound when going down. Brought car in and they replaced a gasket th Brought car in because the window on the front Driver's side would make a popping sound when going down. Brought car in and they replaced a gasket that was bending and making noise. Working great now. Service provided a loaner for the 2 days and all went smoothly. More
by RDISCIANNO
Employees Worked With
John McGowan
October 14, 2019
Dealership was top notch. Todd Jones was great!! Showed up early to buy my son a replacement car. Todd Jones and Shay took great care of me. Todd helped me find the exact car I was looking for. Th Showed up early to buy my son a replacement car. Todd Jones and Shay took great care of me. Todd helped me find the exact car I was looking for. They even went to a partner dealership to pick it up for me. No sales pressure and I give my experience at Fox Valley Volkwagen Schaumburg an A++ rating. I ended up with a 2014 Passat TDI SEL Premium. The car was in absolute great condition and wonderful to drive. I'll definitely will be back with the purchase of my next vehicle. -MC More
by MC
Employees Worked With
Todd Jones, Fabian Libreri, Shay Omar
October 11, 2019
Friendly Service Quick, and efficient and friendly. Would use them again for service. John was very informative on what was happening with my vehicle and the time fram Quick, and efficient and friendly. Would use them again for service. John was very informative on what was happening with my vehicle and the time frame it would take to service it. More
by Passat
Employees Worked With
John McGowan
October 10, 2019
Quick and courteous service The service was quick and the service advisor greeted me immediately right after I pulled my car into the service department. The dealership offers p The service was quick and the service advisor greeted me immediately right after I pulled my car into the service department. The dealership offers premium coffee and cookies with very comfortable waiting area. It has always been very positive experience with Volkswagen Schaumburg. More
by YIPLAWRENCE
Employees Worked With
Matt Pease, John McGowan, Ken Ritz
