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Castle Volkswagen of Schaumburg
Schaumburg, IL
655 Reviews
Castle VW in Schaumburg welcomes you to our dealership. Customer Service and an excellent VW Ownership Experience are our top priorities. We invite you to browse our new and pre owned inventory, or check out our Service and Parts Departments. Of course, we always love to put a face to a name so check out our business hours and directions and staff page if you'd like to visit in person. See you soon! www.castlevwcars.com
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 655 reviews
October 14, 2019
Warranty issue addressed Quickly When my airbag warning light came on I was scheduled quickly. The problem was fixed quickly and at no charge. The service staff was polite, professi When my airbag warning light came on I was scheduled quickly. The problem was fixed quickly and at no charge. The service staff was polite, professional, and communicated thoroughly. This is why I bring my car to Fox Valley VW. More
by KOSIMOWICZ
Verified CustomerEmployees Worked With
John McGowan
October 14, 2019
Warranty issue quickly remedied Brought car in because the window on the front Driver's side would make a popping sound when going down. Brought car in and they replaced a gasket th Brought car in because the window on the front Driver's side would make a popping sound when going down. Brought car in and they replaced a gasket that was bending and making noise. Working great now. Service provided a loaner for the 2 days and all went smoothly. More
by RDISCIANNO
Employees Worked With
John McGowan
October 14, 2019
Dealership was top notch. Todd Jones was great!! Showed up early to buy my son a replacement car. Todd Jones and Shay took great care of me. Todd helped me find the exact car I was looking for. Th Showed up early to buy my son a replacement car. Todd Jones and Shay took great care of me. Todd helped me find the exact car I was looking for. They even went to a partner dealership to pick it up for me. No sales pressure and I give my experience at Fox Valley Volkwagen Schaumburg an A++ rating. I ended up with a 2014 Passat TDI SEL Premium. The car was in absolute great condition and wonderful to drive. I'll definitely will be back with the purchase of my next vehicle. -MC More
by MC
Employees Worked With
Todd Jones, Fabian Libreri, Shay Omar
October 14, 2019
Tire replacement Lost a tire due to a Chicago pot hole.With no advance appointment, the service department checked the car for any other damage,Installed a new tire an Lost a tire due to a Chicago pot hole.With no advance appointment, the service department checked the car for any other damage,Installed a new tire and got me going again quickly.Much better than going to an unknown shop More
by JOEDEVITO2
Employees Worked With
Matt Pease, Ken Ritz
October 14, 2019
Very good I have no time for this kind of survey you demand too much. Good for me that I don’t have to talk with people in vw, they know what to do. I have no time for this kind of survey you demand too much. Good for me that I don’t have to talk with people in vw, they know what to do. More
by MAREK73M
October 11, 2019
Friendly Service Quick, and efficient and friendly. Would use them again for service. John was very informative on what was happening with my vehicle and the time fram Quick, and efficient and friendly. Would use them again for service. John was very informative on what was happening with my vehicle and the time frame it would take to service it. More
by Passat
Employees Worked With
John McGowan
October 10, 2019
Quick and courteous service The service was quick and the service advisor greeted me immediately right after I pulled my car into the service department. The dealership offers p The service was quick and the service advisor greeted me immediately right after I pulled my car into the service department. The dealership offers premium coffee and cookies with very comfortable waiting area. It has always been very positive experience with Volkswagen Schaumburg. More
by YIPLAWRENCE
Employees Worked With
Matt Pease, John McGowan, Ken Ritz
October 09, 2019
Attentive and courteous Matt Pease always handles customers with a nice touch - services are always explained thoroughly and they get customers in and out quickly. Efficient Matt Pease always handles customers with a nice touch - services are always explained thoroughly and they get customers in and out quickly. Efficient process and quality work. More
by BDUTTON0
Employees Worked With
Matt Pease
October 08, 2019
Rob is the best Rob is hands down the most easy going, no pressure salesperson I've ever had the pleasure of dealing with. A definite asset to Fox Valley VW Schaumb Rob is hands down the most easy going, no pressure salesperson I've ever had the pleasure of dealing with. A definite asset to Fox Valley VW Schaumburg. More
by COQUINN813
Employees Worked With
Robert Milam, Matt Pease, Fabian Libreri
October 07, 2019
Top notch Worked with Matt who was awesome. Everybody was very professional even at 7am before the first cup of coffee. I don't live or work near this location Worked with Matt who was awesome. Everybody was very professional even at 7am before the first cup of coffee. I don't live or work near this location but will go out of my way to come here for all of my service. keep up the great work! More
by JAKEJUAREZ
Employees Worked With
Matt Pease
