Castle Volkswagen of Schaumburg

Perfect except the ending Service went well Drop off was way too much paper work for an oil change and to plug in a light Picked up car and no wash Never told there would Service went well Drop off was way too much paper work for an oil change and to plug in a light Picked up car and no wash Never told there would be no wash until valet gave me the keys Temp was 36 outside Unless cars are washed outdoors you need to deliver a clean car after service I paid for I’ll find a jiffy lube and get a nice car wash for less than your charge More

Friendly and informative I gave this rating because Matt Pease was very informative and friendly. Advised me to do certain services before the winter since the list to fix was I gave this rating because Matt Pease was very informative and friendly. Advised me to do certain services before the winter since the list to fix was a bit lengthy & pricey and I'm a college student. Would recommend to anyone. More

Great service Brought my car in to repair an intermittently occurring problem with the heater. They were able to find the issue, and give me back a warm car for wi Brought my car in to repair an intermittently occurring problem with the heater. They were able to find the issue, and give me back a warm car for winter! More

Got the car in, found the problem, fixed the problem. We bought two Jetta's several years ago for our daughters. Both cars have well over 100K miles on them. Granted, nobody with a nice car wants to par We bought two Jetta's several years ago for our daughters. Both cars have well over 100K miles on them. Granted, nobody with a nice car wants to park next to them, but the cars are still running and still get our daughters safely from place to place. Except for regular oil changes and tires, we take both cars to Fox Valley Schaumburg for service. In my opinion, Fox Valley judges each service issue separately, addresses the specific need of the service issue, and addresses that issue with the best interest of the customer in mind. I'm a believer. More

Great work! Nice job, Daniel! You were very patient and supportive through the entire buying process. I was very impressed when you jumped in the new car and demo Nice job, Daniel! You were very patient and supportive through the entire buying process. I was very impressed when you jumped in the new car and demonstrated how all the features work after the deal was done! More

Truly the best car buying experience I've ever had!! Upon entering Fox Valley VW in Schaumburg we found the dealership clean and inviting. We were allowed to browse the vehicles without being attacked by Upon entering Fox Valley VW in Schaumburg we found the dealership clean and inviting. We were allowed to browse the vehicles without being attacked by the sales staff, quite enjoyable. After we made a few decisions we simply asked for a sales representative. John Cordova came to our assistance a minute later. We took a few vehicles for test drives and were allowed to enjoy the experience without being hassled from our salesman (anyone who has ever dealt with car salesmen knows exactly what I mean). John answered any and all questions during our test drives. We made our choice for the new car. Although they didn't have an exact match, Fox Valley VW (John Cordova) got our car personally the next day. They had the vehicle fully fueled and ready to go when we arrived to sign the paperwork. Fabian Libreri was fast, informative and great to work with as we signed all paperwork. The Fox Valley team are very professional and courteous and we highly recommend you visit here if you're thinking of purchasing a VW. More

Heater issues This is the third time the car has been in for this issue. The dealership is attempting to work with corporate to get the issue fixed with no cost to This is the third time the car has been in for this issue. The dealership is attempting to work with corporate to get the issue fixed with no cost to me. I hope this will be the last time the car has to be in for this and I look forward to getting g the issue resolved going forward. More

Outstanding My advisor Matt Pease was knowledgeable and professional.Very easy to work with and funny too! Great service department and dealership.Not your run of My advisor Matt Pease was knowledgeable and professional.Very easy to work with and funny too! Great service department and dealership.Not your run of the mill. Thank you! More

Nothing better Matt and Ryan are definitely the best Fox Valley has to offer. Great guys all around. Both of them will always go above and beyond. Matt and Ryan are definitely the best Fox Valley has to offer. Great guys all around. Both of them will always go above and beyond. More