Castle Volkswagen of Schaumburg

Shady Dealership, Steer Clear! !!!! We purchased a 2017 Jeep Cherokee from salesman Andy Valadev at the end of November. I specifically asked why this vehicle hadn’t been sold in t !!!! We purchased a 2017 Jeep Cherokee from salesman Andy Valadev at the end of November. I specifically asked why this vehicle hadn’t been sold in the appx. 3 weeks they had it considering we had been looking for a vehicle like this for months and every time we called or went to see it, it had just sold. Andy responded “the market is slowing down”. I asked him explicitly if anything was wrong with the vehicle we were interested in purchasing, he said “no”. However, when we test drove it the engine light went on. I asked him about it and he agreed to take a diagnostic test when we arrived back at the dealership. The code that appeared was not major and he said it was because the car had been sitting for a while. We agreed to leave it overnight and pick it up the next day, so their mechanics could check it out and confirm the code’s evaluation. When we picked it up the next day, their repair department confirmed what Andy told us. It was ALL A LIE and a VERY EXPENSIVE ONE too! We told Andy, we were purchasing the vehicle for our 16 year old son as a birthday gift because he needs a reliable vehicle to drive to and from school & practice which are an hour each way from our home. We told him that our son leaves for school around 5am and doesn’t return home until around 10pm, during which it’s dark outside both ways. Therefore, he needs a dependable vehicle not only because of his situation, but because he’s a new inexperienced driver. Andy assured us it was. Fast forward three weeks later, my son is driving home alone late at night and the vehicle breaks down! It won’t move nor turn over. After 2 ½ hours we were able to get it towed only to find out it needs a new engine. We searched unsuccessfully from December 2023-February 2024 looking for an engine. We couldn’t find one anywhere in or out of state! Finally, we found a place out of state to build us a new one. Then we had to ship it to Illinois and find someone to install it for us with a total price of $8,200 additional dollars over the cost of the vehicle. So now it’s the end of April, 5 months after my son gets his first car and he finally gets to drive it. SHAME ON YOU CASTLE VOLKSWAGEN AND ANDY VALADEV! They knew the vehicle needed a need engine and chose to not be forthcoming with this extremely imperative information. It’s dealerships like this one that continues to give the car buying experience a bad rep. I should have known that something was wrong when they NEVER followed up with us after buying the vehicle to see how things were going. In my over 35 years of purchasing several vehicles, every dealership I’ve ever purchased one from ALWAYS made a follow up call within days of the purchase, even the rinky dink dealerships. But NO, not CASTLE VOLKSWAGEN or ANDY VALADEV because they knew they sold us an overprice, unreliable, and unsafe vehicle that put our son’s life in danger! On top of it all, they refused to throw in a full tank of gas upon purchase because they said “we were already getting a really good deal”. I don’t understand how businesses and their employees can lack such integrity and professionalism. However, I do understand karma and I hope this review and the other steps we plan to take will get you just what you deserve! More

Eryk Buczynski was absolutely amazing. He was professional, yet fun and extremely knowledgeable. He went above and beyond to help get me in my dream car. I will definitely recommend Eyrk t He was professional, yet fun and extremely knowledgeable. He went above and beyond to help get me in my dream car. I will definitely recommend Eyrk to anyone looking for a car! More

We walked into Castle Volkswagen with disappointment over a horrible Toyota-related experience clouding our heads, but when Brooks greeted us at the door with a smile as warm as fresh apple pie, hope filled a horrible Toyota-related experience clouding our heads, but when Brooks greeted us at the door with a smile as warm as fresh apple pie, hope filled our hearts once more. We had parked next to the most stunningly beautiful blue Taos anyone could ever imagine, and had our hearts set on purchasing one of our own for our family. Brooks was eager and enthusiastic about helping us obtain the vehicle of our dreams and changed our lives for the better with how knowledgeable, thoughtful, hardworking, caring, considerate, and charming he was. We test drove the showroom car and then he brought us over to the back lot where an identical car in fresh wrapping (and with a bonus sunroof!) was waiting just for us. He worked hard with Rafi and Anthony in finances to get us the best deal and the best coverage, and we felt supported, welcomed, and well-taken care of the entire time we were in Castle Volkswagen in Schaumburg. We are so excited about this purchase and can’t wait to come back and buy a second one!!! More

My sales representative Eyrk went above and beyond to ensure I received everything I desired went buying my Atlas Cross. Overall experience was phenomenal. Thanks again Eryk! ensure I received everything I desired went buying my Atlas Cross. Overall experience was phenomenal. Thanks again Eryk! More

My experience with Eryk Buczynski could not have been better! Not only is Eryk extremely professional, knowledgable and helpful, he was a really pleasure with whom to work. He spent extra time to make better! Not only is Eryk extremely professional, knowledgable and helpful, he was a really pleasure with whom to work. He spent extra time to make sure that I was well schooled in the operation of my new Jetta GLI before I left the lot. He also followed up with calls and texts to inquire if I was 100% happy and satisfied or if I had any questions. He went out of his way, above and beyond, to make this experience a total pleasure. More

We recently had the pleasure of working with Brooks Vanderveen at Castle Volkswagen Schaumburg. Brooks was incredibly knowledge about the vehicle, and was able to answer all of our questions with ease. Vanderveen at Castle Volkswagen Schaumburg. Brooks was incredibly knowledge about the vehicle, and was able to answer all of our questions with ease. Throughout the sales process, Brooks was friendly, professional, and patient. He allowed us to take our time and make an informed decision. Overall, it was a great experience, and I cannot recommend Brooks Vanderveen and Castle Volkswagen highly enough. We are thrilled with our new car. I highly recommend Brooks and Castle Volkswagen. More

Awesome time working with Brooks! Made the process very quick and efficient, made sure to explain everything we needed to know. Made the process very quick and efficient, made sure to explain everything we needed to know. More

Brooks was super friendly and courteous throughout the entire car purchasing process. His manager, Jim, was just as courteous and friendly and made us feel very welcome. This was our first time purchas entire car purchasing process. His manager, Jim, was just as courteous and friendly and made us feel very welcome. This was our first time purchasing at Castle VW and will now continue coming to Castle as the people are friendly and they made the process painless. More

He was the best car sales man I’ve ever had. He made the time go by so fast and was very informational about everything. Keep up the good work. I would love to work with you again in the future. He made the time go by so fast and was very informational about everything. Keep up the good work. I would love to work with you again in the future. Thank you for everything. More