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Castle Volkswagen of Schaumburg
Schaumburg, IL
658 Reviews
Welcome to Castle Volkswagen of Schaumburg, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you.
Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from Schaumburg, Hoffman Estates, Arlington Heights, Palatine, and Elk Grove Village by delivering a seamless and enjoyable car-buying experience.
At Castle Volkswagen of Schaumburg, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 658 reviews
January 22, 2020
Fantastic service. . Everyone was very polite. Quick turnaround and I knew exactly how much the repair would cost. Clean waiting area. Love the coffee. Courteous!. turnaround and I knew exactly how much the repair would cost. Clean waiting area. Love the coffee. Courteous!. More
by CHRISTINEMUELLER519
Verified CustomerEmployees Worked With
Matt Pease, Julie Keenan
January 22, 2020
The dealer was welcoming and gave a estimate time frame for the work completed. Offered coffee and a washed car which was nice. Happy experience. for the work completed. Offered coffee and a washed car which was nice. Happy experience. More
by PIOTR.RODEKI
Employees Worked With
Tech who worked on my car., Matt Pease, John McGowan, Stephen Golden, Ken Ritz
January 22, 2020
good service Just in for an oil change. Very happy it took less than 45 minutes. John (service dept.) made sure everything was taken care of. Appreciate the goo Just in for an oil change. Very happy it took less than 45 minutes. John (service dept.) made sure everything was taken care of. Appreciate the good service. More
by Peter
Employees Worked With
John McGowan
January 20, 2020
Fox Valley VW has served me well. I have serviced my 2015 Passat TDI there for the last 3 years and prior to that my Jetta TDI. They have been competant, informative and fair. I look forward to continuing us Passat TDI there for the last 3 years and prior to that my Jetta TDI. They have been competant, informative and fair. I look forward to continuing using this dealership for my VW needs and services More
by SIRVING
Employees Worked With
John McGowan, Stephen Golden
January 20, 2020
Great service, a porter was able to drive me to my home after dropping off my vehicle in the morning, and the work was performed and timeframe they indicated after dropping off my vehicle in the morning, and the work was performed and timeframe they indicated More
by TSERAF
Employees Worked With
Matt Pease
January 17, 2020
Ozzy was great to work with. Highly recommend them to anyone. I came in from Memphis, TN to purchase the 2012 Touareg. I worked it all over the phone. Flew in inspected the car and took care of the pap anyone. I came in from Memphis, TN to purchase the 2012 Touareg. I worked it all over the phone. Flew in inspected the car and took care of the paperwork and was out the door in a few hours. More
by CHISIGS2
January 17, 2020
Great service! ken communicated to me throughout the entire process and even over delivered by having the car washed for me. Ken was respectful of my time and had me on my way in a timely fashion. entire process and even over delivered by having the car washed for me. Ken was respectful of my time and had me on my way in a timely fashion. More
by jaschacher
Employees Worked With
Ken Ritz
January 16, 2020
I did not make things easy for John but he dealt with us patiently. There was no pressure and he wanted us to make sure we got what we want. It was definitely a different car buying experience in a good way patiently. There was no pressure and he wanted us to make sure we got what we want. It was definitely a different car buying experience in a good way! From test drive to financing he set everything up to make the experience as easy as possible. More
by Dubluzero7
Employees Worked With
John Cordova, Fabian Libreri
January 16, 2020
Shop was spotless, everyone friendly, helpful, Shop was spotless, everyone friendly, helpful, straightforward. If employees are taken care of, it extends to customers! Scott & John informative & Shop was spotless, everyone friendly, helpful, straightforward. If employees are taken care of, it extends to customers! Scott & John informative & accommodating! Thank you will be back! More
by SChiakas
Employees Worked With
Scott in Service, John McGowan
January 16, 2020
This dealership is very courteous to its customers. From the service advisor to every individual whether it be a technician, the cashier, or anyone who works in the showroom area greets me with a smile when the service advisor to every individual whether it be a technician, the cashier, or anyone who works in the showroom area greets me with a smile whenever he or she walks by the waiting area. That makes me feel so welcome. I feel very comfortable in relating any concern about my vehicle during visits. More
by YIPLAWRENCE
Employees Worked With
John McGowan, Julie Keenan
