Castle Volkswagen of Schaumburg

First time there. Dealt with a really great salesperson who went above board to getme my red & tan passat sel from Minnesota. I'd recommend him who went above board to getme my red & tan passat sel from Minnesota. I'd recommend him More

Service is always great! Fast and efficient! Matt took really good care of me. Updated me every step of the way. Deff would recommend for anyone needing their vehicle serviced! really good care of me. Updated me every step of the way. Deff would recommend for anyone needing their vehicle serviced! More

Matt was great and went over the top to provide the service I was looking for. Plus, they did everything in one day! Highly recommend it. service I was looking for. Plus, they did everything in one day! Highly recommend it. More

My wife and I were treated very well. All our questions were answered. We were treated with utmost courtesy. All options were discussed and explained thoroughly. We left knowing we made the right decision were answered. We were treated with utmost courtesy. All options were discussed and explained thoroughly. We left knowing we made the right decision purchasing the automobile. More

Very happy with the service at fox valley volks wagon. Matt Pease is always helpful and explains what is needed thoroughly. Waiting area is clean and comfortable Matt Pease is always helpful and explains what is needed thoroughly. Waiting area is clean and comfortable More

Fox Valley VW always does a great job caring for my 2002 TDI Beetle! We appreciate their attentiveness, kindness and good service consistently over the years TDI Beetle! We appreciate their attentiveness, kindness and good service consistently over the years More

Worst VW experience so far. Communication and customer Worst VW experience so far. Communication and customer service were really bad. I had to talk to about 5 different people to find out what was goi Worst VW experience so far. Communication and customer service were really bad. I had to talk to about 5 different people to find out what was going on and then it was just cursory. Had to take the car back as the problem wasn’t fixed. Even then the communication was less than satisfactory / border line rude. I’ll be taking my car to another dealer next time. More

They did not come down to the price I wanted, which was more than reasonable. However, the salesman was polite, informative and professional. Same to be said for the finance manager I worked with. The car more than reasonable. However, the salesman was polite, informative and professional. Same to be said for the finance manager I worked with. The car itself is fantastic 2017 Golf Sportwagen, regardless of slightly higher price than I wanted. Fantastic car, fantastic employees, fantastic dealership. More

I was charged for the oil change (Which is supposed to be covered and free; as I paid for that car care program) the guy didn’t even apologize and made a big deal about having to refund me my money.... covered and free; as I paid for that car care program) the guy didn’t even apologize and made a big deal about having to refund me my money.... More

After calling the dealership regarding my interest in a vehicle I was contacted by Leonardo to get the process going. I did car sales for 3 years up until a few months ago so I know the process inside and vehicle I was contacted by Leonardo to get the process going. I did car sales for 3 years up until a few months ago so I know the process inside and out, good and bad. I figured this being an out of state deal that it wouldn’t be good and they would play games. That couldn’t be further from the truth. It was easily without a doubt the easiest purchase I have ever made in my entire life. I’ve had more struggles buying a candy bar at a gas station than I have buying a 30k car. No games, no gimmicks, if you’re up front and honest they will be too. Show respect and you get it back. If this dealer wasn’t 6 hours away from me I would buy every car from these guys and I’d recommend them to my family as well. They price everything to sell upfront, so no games required. If you want a amazing experience, go here and ask for Leonardo. I forget the guy in finance(corner office by shop if that helps) but he was easy and relatable as well. Thanks again guys and I hope to buy another car from you soon but under better circumstances. More