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Castle Subaru of Portage

Portage, IN

4.3
422 Reviews
Welcome to Castle Subaru of Portage, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you. Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from Portage, Valparaiso, Chesterton, Hobart, and Michigan City by delivering a seamless and enjoyable car-buying experience. At Castle ...
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6100 US-6

Portage, IN

46368

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Showing 422 reviews

September 02, 2019

Excellent service. Prompt service. Employees are very cooperative and accommodating . We would recommend this center for it ‘s good service ! No dull moment experienced More

by l_kmacapagal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Sattler, Steve, Mark Sattler
Sep 03, 2019 -

Castle Subaru of Portage responded

Thank you so much for giving us 5 stars!

September 02, 2019

Incapable of servicing properly a one-year old Forester That they sold to me, no less. Stripped the threads on the oil plug, had to put in a whole new oil pan. Covered under warranty, but cost me 2 hours More

by Todthevido
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
mario
Sep 03, 2019 -

Castle Subaru of Portage responded

We appreciate you taking the time to share this information with us and for giving us this insight into your experience. We are truly sorry to hear you feel this way and we want to talk to you personally and address any lingering concerns you may have. If you would be interested, please contact Mike Guisolisi at mguisolisi@castleguy.com and we would be more than happy to talk.

More
September 02, 2019

Excellent experience Excellent service. Staff went above and beyond to make sure everything was perfect. They say everyone is family there and we felt we were treated that More

by E.TWILLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ricky Cernak, David Spudic, Mike Guistolisi, David Spudic, Ricky Cernak
Sep 03, 2019 -

Castle Subaru of Portage responded

Thanks for the outstanding 5-star review!

August 29, 2019

Flat tire fix Castle Subaru repaired a flat tire on my car. Replaced the items that were in the back seat and put everything back in to the trunk and washed my car. More

by JUDITHBRANDON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario and Juan...service
Sep 03, 2019 -

Castle Subaru of Portage responded

Judith, thanks for the 5-star review!

August 29, 2019

Helpful, efficient, friendly service department. My 2015 Outback needed an oil change and brake work. The service department helped me by scheduling the work on the same day and provided a loaner ca More

by KATHYHENRICKS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JUAN TORRES
Sep 03, 2019 -

Castle Subaru of Portage responded

Kathy, thanks so much for the kind review!

August 27, 2019

Great Salesman! The main reason I bought my Subaru from Castle was Andrew. He was helpful and courteous throughout the process. His patience and charm won over me and More

by EDIEY1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Plebanski, Mark Fentress, Juan Torres, Donna Not sure when I talked to Mark (Andrew might have been consulting with him?), Andrew Plebanski
Sep 03, 2019 -

Castle Subaru of Portage responded

Thanks for the 5-star feedback!

August 23, 2019

Wonderful, Great, and Happy Everything was great from start to finish! We were looking for a very specific Outback and Kim, our sales professional, was able to show us exactly w More

by ROBSUSAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Shikles, Everyone was great!, Kim Shikles
Aug 26, 2019 -

Castle Subaru of Portage responded

Thank you so much for taking the time to leave us this wonderful and thoughtful feedback!

August 22, 2019

Had a great buying experience . Mark Sattler is a salesman that knows how to sell a car . Knows what he is talking about . Had a small problem with the paper work . Took it back the More

by Mort
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Sattler, John J. Martinez 111 , Mark Sattler
Aug 22, 2019 -

Castle Subaru of Portage responded

Mort, thank you so much for the 5-star review and your kind words about Mark & John. We'd like to thank you for your business and we look forward to seeing you at your next visit!

August 21, 2019

Subaru #3 This will be the third Subaru I've bought from Kim Shikles. He makes buying easy and always makes time to visit with me when I'm back at the dealersh More

by Jason
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse Blackmon, Kim Shikles, Justin Williams, Justin Williams, Kim Shikles, Jesse Blackmon
Aug 22, 2019 -

Castle Subaru of Portage responded

Jason, thank you so much for your kind words about Kim and for taking the time to leave us this feedback!

August 21, 2019

Car Battery Inspection/Replacement The Castle Subaru service center is excellent and emphasizes customer satisfaction. I purchased my car from this location and starting experiencing ba More

by JOSH DAVICH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Rodriguez
Aug 22, 2019 -

Castle Subaru of Portage responded

Josh, thank you so much for taking the time to leave us this awesome review and especially for your kind words about our service team. It was a pleasure serving you and we hope to see you again soon!

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