Castle Subaru of Portage

Love our car and the great service we received while getting it! Our dealer was outstanding! getting it! Our dealer was outstanding! More

Salesperson was awesome! Best ever. Give him a raise.tgank you very much much much Best ever. Give him a raise.tgank you very much much much More

Derek the Salesman was great along with Kim the tech guy. Very informative and there to help at any time. Very impressed. Very informative and there to help at any time. Very impressed. More

We are happy with the sales experience and vehicle set up. Our first service visit was positive, friendly and efficient. up. Our first service visit was positive, friendly and efficient. More

The staff was friendly and knowledgeable. The facility was mostly clean. The major complaint we have is regarding the time it took to make a deal was too long as well as the time it took once The facility was mostly clean. The major complaint we have is regarding the time it took to make a deal was too long as well as the time it took once the deal was made to go through purchasing was way too long. Especially since we were not financing the vehicle we purchased. Since the sales rep knew we were coming on that particular day to do the final purchase, all of that paperwork should have been prepared ahead of time. Having to wait while the processing of paperwork went from one department to the next was a waste of time. This could have been streamlined more efficiently. On a positive note, the “redelivery” program is a nice feature. We have not dealt with another dealer who offered this. We thought Kem was helpful, though he wasn’t 100% knowledgeable on all of our questions we had, he did know where to direct us to get answers. More

Eric Estrada (sales) was helpful, not high pressure, and made the experience of negotiating and buying our new Crosstrek a smooth experience. The Finance Manager, Tiffany Taylor, made closing easy and with made the experience of negotiating and buying our new Crosstrek a smooth experience. The Finance Manager, Tiffany Taylor, made closing easy and without pressure to buy "add-ons". Overall, while buying a new car is for me stressful, the dealership made it much easier than usual, and a pleasurable experience overall. More

Castle worked with us to get the payment we desired. We were happy with our trade in value and my only complaint is that when I called and asked if they used a certain credit Union I was told yes. I fee We were happy with our trade in value and my only complaint is that when I called and asked if they used a certain credit Union I was told yes. I feel lied to on that situation. We’re loving our new Ascent. More

Investigated possible oil leak and found only a small spill which they cleaned up and I was on my way with a complimentary next oil change. Thank you for your service. spill which they cleaned up and I was on my way with a complimentary next oil change. Thank you for your service. More

Todays purchase revealed some exceptional staff connected experiences and I thought it appropriate to mention them individually. 1. Jay Ellis was exemplary in all areas of sales, support and satisfaction experiences and I thought it appropriate to mention them individually. 1. Jay Ellis was exemplary in all areas of sales, support and satisfaction so as to help us make the decision to buy a Subaru a "no brainer"! 2. Stephanie Bazaar, made the business transition a breeze, combining experienced knowledge and a kindness not seen often in today's world. 3. Last but certain not least, was Kim Shikles who patiently held the hand of my wife and I by revealing that many features of the Forester we purchased in a hands on manner we've never experienced. Combined with his knowledge of the vehicle was an empathetic disposition toward those of us having limitations respecting new technology! Thank you, Tom & Juanita Martinico 425 Six Box Lane Porter IN 46304 219 728 6264 More