Castle Subaru of Portage

Car maintenance Outstanding service department. Staff is knowledgeable, courteous and helpful. They communicate with the customer so you know what they are doing, why Outstanding service department. Staff is knowledgeable, courteous and helpful. They communicate with the customer so you know what they are doing, why and how much it will coast. Great waiting room. More

Andrew was a very helpful, and reassuring sales person. Andrew was very helpful, and was diligent to get things done fast. It seemed he had his paperwork, etc ready. But, he had to wait for people to proces Andrew was very helpful, and was diligent to get things done fast. It seemed he had his paperwork, etc ready. But, he had to wait for people to process what he turned in. I would recommend Andrew to sell and of my family members a car. Also, David Spudick was very helpful, and made the extra effort to get things done in a way that he would want to be treated. More

Oil change, tire rotation Great service. Very friendly staff they took the time to answer all my questions about previous service that was done by another dealership. Great exp Great service. Very friendly staff they took the time to answer all my questions about previous service that was done by another dealership. Great experience. I will be taking my vehicle back for all its preventative maintenance. More

First Service Service was quick and friendly. My only complaint was the overly loud and verbose salesman talking on his cell for over 30 minutes for obviously pers Service was quick and friendly. My only complaint was the overly loud and verbose salesman talking on his cell for over 30 minutes for obviously personal reasons. It is really irritating to customers in the waiting area. Otherwise, loved my first car service! More

The service representative was very helpful and courteous. While the servicing of my car was promptly and well done, I am not pleased with Subaru in general. I find it hard to understand why my car can not sup While the servicing of my car was promptly and well done, I am not pleased with Subaru in general. I find it hard to understand why my car can not support putting a Sirius radio in it when other Crosstek models of the same year have it already installed. Had I know this when I bought this car I would not have purchased it. I love the car but I am very unhappy that I can only get a few local stations on the radio Subaru provides with the car and I can not change it to something better. I definitely will be considering this when I decide to purchase a new automobile. Subaru may not get my return business. More

Oil change This was a scheduled oil change and tire rotation, however my heated seats and dash charging port had quit working so that had to be investigated and This was a scheduled oil change and tire rotation, however my heated seats and dash charging port had quit working so that had to be investigated and fixed. I also got a car wash so my visit was a bit longer than usual. Nevertheless, no complaints. Service dept. Is always cordial and curtious. More

Subaru We are excited to be new owners of the Subaru Ascent. Thank You Mark for your help. Hoping this Subaru makes us loyal to the brand. We are excited to be new owners of the Subaru Ascent. Thank You Mark for your help. Hoping this Subaru makes us loyal to the brand. More

Battery changed 24hr turn around. We had to call around 4:00pm to see if our car was done. We were also told that they didn’t have a loner. Really inconvenient 24hr turn around. We had to call around 4:00pm to see if our car was done. We were also told that they didn’t have a loner. Really inconvenient More

Amazing! Best customer service, quality service, and functional care! Everyone here was super patient and helpful and met all of my needs. This was my first ne Best customer service, quality service, and functional care! Everyone here was super patient and helpful and met all of my needs. This was my first new car and it was the best experience I have ever had for any type of sale. They mad me feel comfortable and like family. I will continue to recommend them to everyone! More

Honest, friendly. I thought I needed either front or rear brakes, but was told they were ok. I asked them to check the belts and hoses, and again was told they we I thought I needed either front or rear brakes, but was told they were ok. I asked them to check the belts and hoses, and again was told they were fine. Other dealers (from past experience) would of taken advantage of that request. I asked if there was a restaurant within walking distance and was told the nearest one was about a mile and half away. A service rep drove me there and picked me up. Castle's service went above and beyond, and I would highly recommend them. William Moore More