Castle Subaru of Portage

Fantastic Service! Derrick in sales and Dave in finance were wonderful to work with. The service from the moment I walked in until the moment I drove out of the lot was Derrick in sales and Dave in finance were wonderful to work with. The service from the moment I walked in until the moment I drove out of the lot was exceptional. More

21 point inspection Took my car in for an oil change. Castle no longer requires you to have an appointment for an oil change and call it an “express” service. Express is Took my car in for an oil change. Castle no longer requires you to have an appointment for an oil change and call it an “express” service. Express is far from the truth. I was told it would be done in about an hour and 15 mins. It took almost 2 hours for an oil change, 21 point inspection and a car wash. When the service was done I specifically asked the representative if the breaks were OK. She showed me on the paperwork that I had 7 mm of break pad remaining which was marked as “good”. The following afternoon I was driving and keep hearing a loud screeching noise. I came home immediately. My husband said we should take the car to our mechanic. The mechanic removed the tires to look at the breaks and said there was almost NO break pad left. Needless to say I am not happy that either my paperwork was falsified, the inspection was not done or that my paperwork actually belonged to another customer. Unfortunately, I’m not sure I will be back to Castle for service of my vehicle. More

Fun getting new wheels The whole team at castle was awesome especially my sales rep tony. Listened to what I wanted and situation I was in and used that info to get me into The whole team at castle was awesome especially my sales rep tony. Listened to what I wanted and situation I was in and used that info to get me into the best car for me. No pressure no hassle just great customer service. More

Excellent service and professionalism from Jon Turpa . From time of arrival to departure I enjoyed my time at Castle. Outside of waiting on final approval everything was great. Jon definitely has my busi . From time of arrival to departure I enjoyed my time at Castle. Outside of waiting on final approval everything was great. Jon definitely has my business for the future with Subaru More

Mark found just the Subaru I wanted! Mark's knowledge and patience made my purchase experience fast, easy and enjoyable, and I found exactly the Outback model I wanted. Many thanks Mark! Mark's knowledge and patience made my purchase experience fast, easy and enjoyable, and I found exactly the Outback model I wanted. Many thanks Mark! More

Routine service Service is always quick and the staff professional and kind. We lease our vehicle so the oil changes are free along with car washes. Great place! Service is always quick and the staff professional and kind. We lease our vehicle so the oil changes are free along with car washes. Great place! More

Knowledgeable and helpful They worked with us to get exactly the vehicle that we wanted. They are friendly, knowledgeable and when we picked up our vehicle, clearly explained They worked with us to get exactly the vehicle that we wanted. They are friendly, knowledgeable and when we picked up our vehicle, clearly explained how the vehicle technology worked. More

Professional and efficient service My service was done in a timely manner, and explanations were concise. Pleased to deal with friendly staff too. This is my first time to have service My service was done in a timely manner, and explanations were concise. Pleased to deal with friendly staff too. This is my first time to have service done at Castle, and will continue to have my vehicle serviced here. More

Convenient and reliable service. Ask for Jeremy if you’re having your car diagnosed or serviced. He’s reliable, able to diagnose problems quickly, and most importantly, shows the proo Ask for Jeremy if you’re having your car diagnosed or serviced. He’s reliable, able to diagnose problems quickly, and most importantly, shows the proof to remove any doubt. 10/10. Will be coming back to see him if anything else pops up. More

Plesant exerience I had a very pleasant visit with their service department .I truly feel that you can trust them 100%. Last Subaru I bought was serviced at Gurley Le I had a very pleasant visit with their service department .I truly feel that you can trust them 100%. Last Subaru I bought was serviced at Gurley Leep. Never to go there again!!! More