Castle Subaru of Portage

For the most part, our experiece was excellent. Putting aside the dreaded, traditional visit to the business office in which we were pummeled with the need to purchase the extended warranty (a very Putting aside the dreaded, traditional visit to the business office in which we were pummeled with the need to purchase the extended warranty (a very distasteful experience). our journey to acquire a new 2019 Outback Ltd. was exceptional. Our salesperson, Jon Turpa, was the glue that held us at the Portage Subaru dealership. He took every extra step he had to take to make our experience pleasant. Not having the car we wanted in their inventory, he went hunting for what we wanted at other dealers and found one in the Chicago area. If it were not for the fact that we are in the "prime" of our lives, we would certainly return to the Portage, Indiana Subaru dealership to purchase once again. More

Best sales and marketing person I met one of the best sales persons in my experience of purchasing a vehicle. Darryl is not only personable, he is very knowledgeable of the products I met one of the best sales persons in my experience of purchasing a vehicle. Darryl is not only personable, he is very knowledgeable of the products he represents. The entire purchasing experience is almost flawless .... Absolutely will buy from him again and refer all my friends to him More

This service was excellent, the staff kind and obliging♡♡♡ The service was excellent, and the staff were very kind as well. They installed the military license cover I purchased for my husband who is an elde The service was excellent, and the staff were very kind as well. They installed the military license cover I purchased for my husband who is an elderly retired vet. Thank you??? More

Fantastic Service from Every Department! My wife and I just made a purchase recently at Castle Subaru in Portage, IN. The environment was upbeat and friendly. There was never any pressure fro My wife and I just made a purchase recently at Castle Subaru in Portage, IN. The environment was upbeat and friendly. There was never any pressure from the salesman. The entire procedure was quick, easy, and left us with minimal questions as the salesman was pretty thorough and helpful. More

Very efficient service people. They are very busy and still were very timely in what they did. Got me scheduled and did the work,provided a loaner vehicle and I was very pleased. They are very busy and still were very timely in what they did. Got me scheduled and did the work,provided a loaner vehicle and I was very pleased. More

Recall Came in for recall work, learned they'd given my airbag to someone else. Rescheduled appointement. Came in 2nd time for recall work, added an oil chan Came in for recall work, learned they'd given my airbag to someone else. Rescheduled appointement. Came in 2nd time for recall work, added an oil change and tire rotation. After I got loaner and left, got a call that airbag was now on backorder. Really?!? Do yourself a favor, avoid wasting gas, ensure the airbag is physically on site before heading out. Dare I try round 3? More

In for a recall They were very friendly and I was in and out of there in over an hour, I have had no complaints with their service thus far. They were very friendly and I was in and out of there in over an hour, I have had no complaints with their service thus far. More

Amazing and fast The service center staff was amazing efficient and extremely fast they got my car done sooner than expected their communication skills were exemplary. The service center staff was amazing efficient and extremely fast they got my car done sooner than expected their communication skills were exemplary. I would recommend the center for your needs. Thank you for a wonderful experience More

Always An Excellent Experience In Service The Subaru service team has always gone out of their way to put my needs and requests at the top of their priority list. Huge shout out to David Johns The Subaru service team has always gone out of their way to put my needs and requests at the top of their priority list. Huge shout out to David Johnson in service - second week on the job and already out-pacing the average. Thank you to Chris, their "dent guy" for making my doors pretty again. And of course, it wouldn't be a complete review without a nod to my FAVE Subaru team member, Justin Williams! The dude is just awesome; he is the reason I'll make Subaru Portage my go-to dealer foreeeeever!! More

Great Experience Frazier was a pleasure to work with. Right from the beginning, there was no pressure and a genuinely helpful attitude in assisting us explore the diff Frazier was a pleasure to work with. Right from the beginning, there was no pressure and a genuinely helpful attitude in assisting us explore the different models. More