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Castle Subaru of Portage
Portage, IN
422 Reviews
Welcome to Castle Subaru of Portage, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you.
Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from Portage, Valparaiso, Chesterton, Hobart, and Michigan City by delivering a seamless and enjoyable car-buying experience.
At Castle Subaru of Portage, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 422 reviews
September 02, 2024
Jay (saleperson) and his Mgr decided to take possession of truck that broke down, that I had to tow at my expense. They did not ask if we were okay or state any intentions or permissions to take the vehicl of truck that broke down, that I had to tow at my expense. They did not ask if we were okay or state any intentions or permissions to take the vehicle. The manager to the service dept. were coming to get the vehicle and didn't even speak to us. A week later I receive a text to proceed with transaction. I have never heard of such uncooth and clear disregard for a customer. I want nothing to do with them or their vehicle I could have died in a vehicle the lost power totally on the highway. They even changed the price on the truck while I sat in the dealership, (OH, we will honor the original price.) Possession means you felt entitled to the truck, now have at it. More
by OLM
Employees Worked With
Jay Ellis
May 24, 2024
WORST experience yet again with this dealerships service department! Dealt with Sam I’m guessing he’s full name is Samantha! I just bought a car from a few weeks ago & the check engine light is back on for department! Dealt with Sam I’m guessing he’s full name is Samantha! I just bought a car from a few weeks ago & the check engine light is back on for the second time. I set up a time to take it in, they take me to work & after 4hrs I had to call to get an update! Then the dumb girl Sam had the audacity to tell me they cannot see the future to know my car was going to need work, she said and the fact it under warranty and getting fixed for free I shouldn’t complain. I was LIVID!!!! Then this illiterate girl gave the driver to pick me up the wrong address & had me waiting outside in the heat for almost 30 minutes and blew it off as if it wasn’t a big deal. So I had to have my co worker take me up there to get my car & the stupid girl gave me my key and didn’t tell me where my car was so when technically they should pull your car up! The is the absolute WORST place. Then I called her manager and all he could say is they have high customer service scores!! Incompetent! They all are! Then I’ve called for the General Manager, left two messages and he has YET to call me back. These kind of places give u A-1 service when you’re buying one of their raggedy cars but after the purchase everyone is so busy!! I will be back for part two.. There is more!! More
by Licia
Employees Worked With
Other Employees :
Sam or Samantha in service department , Ricky Cernak
April 17, 2024
Castle Subaru gives the absolute best customer service for both purchasing and servicing a vehicle!! So friendly and will go above and beyond to make sure you are completely satisfied!! for both purchasing and servicing a vehicle!! So friendly and will go above and beyond to make sure you are completely satisfied!! More
by laurensam
February 13, 2024
Love Subaru Service Dept. They are ready as soon as I pull my car in no waiting always ontime with appt. Always in and out on my way when dropping off or picking up my car. I They are ready as soon as I pull my car in no waiting always ontime with appt. Always in and out on my way when dropping off or picking up my car. I love the text messaging during the entire process so if unforeseen problem arises it is dealt with immediately and do not have to reschedule another appt. More
by dsnikda
Employees Worked With
Service Dept Staff is always on top of their game. Keep me informed throughout the whole process by text.
November 28, 2023
Great experience. .From Samantha who set up appointment and loaner vehicle , Ted Smith service advisor, who accepted auto and kept us up to date by text, phone etc. Ver .From Samantha who set up appointment and loaner vehicle , Ted Smith service advisor, who accepted auto and kept us up to date by text, phone etc. Very impressed with video from service department explaining what problem was and status of vehicle. Ted was excellent with follow up throughout. Castle Subaru dealership with Dave Eisin, sales manager and Frank Salinas our salesman are reason we drive out further for service on our vehicle. More
by evebevis
Employees Worked With
unknown video employee in service
November 25, 2023
No hassle. Professional. Friendly. Courteous. I came from out of state to buy a car and David was kind enough to pick me up from the train station. Professional. Friendly. Courteous. I came from out of state to buy a car and David was kind enough to pick me up from the train station. More
by Scot.Ewy
Employees Worked With
David Yendl, Stephanie
November 21, 2023
After another service event, I will be going back when necessary. Every time I take my car there for service I wait hours for a call back and end up having to go back to have something redone. The staff a necessary. Every time I take my car there for service I wait hours for a call back and end up having to go back to have something redone. The staff are pleasant however, the service could be better for the amount they charge. More
by conway.sarah
Employees Worked With
Samantha
