Castle Rock Ford

Fast, Good, Easy Quick Lane - scheduled and was in and out within an hour. Prompt and professional. I will be back again, and will recommend to friends. Thanks. Quick Lane - scheduled and was in and out within an hour. Prompt and professional. I will be back again, and will recommend to friends. Thanks. More

promt and excellent service. Friendly, comunication is good, installation was prompt. Nikki is great. I would definitely reccomend this service center to other people. I now have Friendly, comunication is good, installation was prompt. Nikki is great. I would definitely reccomend this service center to other people. I now have safe, reliable tires for winter season More

New accessory install. Scheduled in early. Job done well. John Woody a pleasure to work with. Top notch crew. Answered all my questions. Work completed same day. Ben Scheduled in early. Job done well. John Woody a pleasure to work with. Top notch crew. Answered all my questions. Work completed same day. Ben More

Medved gets it right I complained about my brakes repeatedly to another dealer. Medved found warped rotors immediately and now my brakes are perfect. John, the service r I complained about my brakes repeatedly to another dealer. Medved found warped rotors immediately and now my brakes are perfect. John, the service representative, listened well and provided me with outstanding customer service. I have a new dealer now. More

Took care of Business Great service and quick in and out. Made a appointment and they got me right in. Went over everything with me and made sure I understood. Happy to Great service and quick in and out. Made a appointment and they got me right in. Went over everything with me and made sure I understood. Happy to return with my Mercury for service. Thanks More

Oil Change Mike does a great job....He is so nice and very helpful...I look forward to my next oil change or ear ice at MEDVED Ford. Mike does a great job....He is so nice and very helpful...I look forward to my next oil change or ear ice at MEDVED Ford. More

Tracked down tricky issue It took a couple of days but technician was able to track down a tricky issue that didn't show up on the computer diagnostics. Service adviser was gre It took a couple of days but technician was able to track down a tricky issue that didn't show up on the computer diagnostics. Service adviser was great and kept me informed throughout. More

Easy process with capable people. Ryan Pacheco found us the Ford F-150 that met our needs immediately and followed through with great professional, personable sales and service. Miche Ryan Pacheco found us the Ford F-150 that met our needs immediately and followed through with great professional, personable sales and service. Michelle made the financial process fast, through and easy. Pleasant and satisfying experience start to detailing to out the door. Thank you! More

Pleasant Experience We knew the car we wanted before even test driving, the Ford Fusion. But after test driving both it and the Focus, we were hooked. The dealership fo We knew the car we wanted before even test driving, the Ford Fusion. But after test driving both it and the Focus, we were hooked. The dealership found the color we wanted at another dealership and quickly got the ball rolling on our paperwork for a Monday delivery (we were there on a Friday afternoon). We were in a time crunch and everyone worked very hard to get us in and out quickly which was so appreciated. Everyone was professional and helpful and we LOVED the car when we got it on Monday. The detail shop did a great job and it's just beautiful. We're very happy! More

When in doubt, there is no doubt the Customer is right During my most recent service at Medved Ford, and issue with my brakes not working correctly came up after they had worked on them. It was not clear During my most recent service at Medved Ford, and issue with my brakes not working correctly came up after they had worked on them. It was not clear if they had cuased the issue or just missed it when they worked on the brakes the first time. However, they didn't worry about who's fault it was and they didn't try to get me to pay for the additional repair. They just took responsibility for the issue and repaired the brakes at no cost to me. This secondary repair was 5 times as expensive as the first repair they did. I've been around long enough to know that perfection the first time is alway their goal, but to me the real measure of a great company/organization is how they react when perfection is not achived the first time, and Medved really lived exceeded my expectations. I understand John Medved has a motto which says, "When in doubt, there is no doubt, the customer is always right". For me they really lived up to this motto, and I really appreciated it. More