Castle Rock Ford

Received great service when getting the oil changed on my 2023 ford bronco. Friendly staff and capable techs. 2023 ford bronco. Friendly staff and capable techs. More

Very professional and Amber was great. also went to look at new vehicles while waiting and Rob was very informative. also went to look at new vehicles while waiting and Rob was very informative. More

Alex made sure we received the deal as promised. He took care of the little details! He made sure I was fully satisfied! He took care of the little details! He made sure I was fully satisfied! More

The check in process is very fast and easy. Customer service is very good. The shuttle service is very nice . But the best part was having Ford deliveries your car to your house. Awesome 👍 Customer service is very good. The shuttle service is very nice . But the best part was having Ford deliveries your car to your house. Awesome 👍 More

Tremendous courtesy and customer advocacy! Jimmie Ford was most valuable and a great pleasure to work with!! Jimmie Ford was most valuable and a great pleasure to work with!! More

Everyone was so kind and helpful! They make everything so easy. I was very impressed by their professionalism. They make everything so easy. I was very impressed by their professionalism. More

Kept my car 3 days to diagnose. Said they fixed horn but wasn’t fixed - I mean just honk it. Mistakes in fixing windshield wipers caused another visit plus parts that took 2 month Said they fixed horn but wasn’t fixed - I mean just honk it. Mistakes in fixing windshield wipers caused another visit plus parts that took 2 months. Took 12 weeks waiting for a part that actually wasn’t needed on something that could’ve been fixed on day one. Said it was safe to drive with transmission mount failure, but car came to grinding halt and had to be towed in. Horrible at returning calls, providing back order updates, returning texts - I don’t think I would ever receive updates unless I hounded them with unanswered texts and voicemails - still would only get a response if I happened to get them to answer phone. One of my back orders was magically cancelled around the 8 week mark which I found out from a different service rep and had to inform my service rep. Ford warranty service is garbage, plan for weeks in simplest part replacement. Kara was the rep, not the first frustrating rep I’ve had here. Joel took over at the end and was solid and brought things to a good finish. More

I requested to inspect my truck, f350 crew about but was told the lift was unable to raise my truck. ??? I have had the truck serviced there since 2006 and never encountered this. What has changed? told the lift was unable to raise my truck. ??? I have had the truck serviced there since 2006 and never encountered this. What has changed? More

Quick service, very helpful and handled the work professionally. I highly recommend Castle Rock Ford for service. professionally. I highly recommend Castle Rock Ford for service. More

I took my 2012 Edge in for an oil change and tire rotation. I had an agreement for a free one from the previous one. There was no argument with the agreement but when I was checking out the manager rotation. I had an agreement for a free one from the previous one. There was no argument with the agreement but when I was checking out the manager told me there was a problem with the pan under the engine, it was missing a bolt, was being held up with a wire and would have to be replaced for $300. All the service on my car has been done at CR ford so if there's a blot missing, they must be responsible for it. Who put the wire in its place? I have had the pan checked by another mechanic, who said it was OK. I have felt confident in their service but now am not so sure. More