Castle Rock Ford

Awesome TEAM Jennifer Way was awesome to work with. Very little to no pressure, when it came to selecting my new truck. She worked with me and my wife, until we fo Jennifer Way was awesome to work with. Very little to no pressure, when it came to selecting my new truck. She worked with me and my wife, until we found the Ford F-150 that would work for us. Please go see Jennifer Way,and the rest of the Ford MedVed team,when it's time for your new vehicle. They're AWESOME! More

An Awesome Experience! My husband & I stopped by the dealership just to look. We were met by Bob Maiers who was a salesman and offered to assist us. He was not pushy but w My husband & I stopped by the dealership just to look. We were met by Bob Maiers who was a salesman and offered to assist us. He was not pushy but was genuinely concerned about what we wanted. Once we told him, he listened!! Because of his concern and listening, we purchased a 2008 F150. And the concern lasted after the sale with Bob doing exactly what he promised! We would also like to thank Tyler Cassidy who is the Finance Director who also assisted us and ensured that we received the best deal!. This is a dealership that will have our business for life. More

Nothing But Mistakes I purchased my 2014 Ford Explorer in August, 2016. It was arranged at the time of purchase that the car would be cleaned and another set of keys, they I purchased my 2014 Ford Explorer in August, 2016. It was arranged at the time of purchase that the car would be cleaned and another set of keys, they only had one set, would be ready when I picked up the vehicle. When the day arrived for me to get my vehicle, the car was not cleaned on the undercarriage, it was caked with dried mud, and there was not another set of keys waiting for me. I was told to return to Medved the following week and it would be taken care of at that time. Upon my return, after waiting an hour, I was told that the key-maker would not be in that day and that they no longer had time to wash the undercarriage of my vehicle. They did suggest that I contact the key-maker to find another location where he would be in later in the week and to have a key made then, which I did. Nearly two months after I purchased the vehicle, I was contacted by Medved’s finance team to let me know they made a mistake on the bill of sale and that it needed to be corrected. They mailed a new bill of sale to me which I then mailed back. About a month later I was sent a letter in the mail informing me that I owed more than $800 due to another mistake on the finance department’s end, that they had not collected the taxes properly. After calling to find out what the issue was, I sent the money to them and was assured that there would be no issue when it came time to register my vehicle. After taking time off work to visit the Douglas County Clerk’s office, I was told that Medved had not sent the proper information in on time and that I would not be able to register my vehicle. Additionally, I was informed that I needed to purchase another temporary tag until the proper paperwork was filed. I contacted Medved and was told that, “sometimes these things happen”. I was offered something to “try and make it right” and chose to have a damaged panel, on the inside of my vehicle replaced. These types of repairs, I was told, can only be made during weekdays so I made an appointment and time off work to take my Explorer in and waited for about 45 minutes until I was told that they ordered the wrong part. I was assured that the correct part would be ordered and that when I brought my vehicle back in, it would be a “quick fix”. I made another weekday appointment, and took my Explorer in and was told after more than an hour that they ordered the wrong part, yet again. I was asked to bring my Explorer back for a third time and was assured it would be right this time and that they would give me a free oil change and car detail for the hassle. The third time I took my Explorer in, the part was there and it took very little time to fix. I asked to speak to the service manager to discuss a few thing, was told they’d be out, but no one ever came to talk to me. In the end, I did not accept the free oil change and car detail because I have no faith that Medved can get it right. I believe them to be incompetent in car maintenance and do not trust them to do anything more to my Explorer. On my last visit, I was also offered a $25 gas card, which would pay for all of the times I had to go to and from their business, but doubt I’ll ever see it. I would not recommend Medved to anyone. I honestly don’t understand how they’re in business because all they seem to do is make mistakes and at the end of the day it’s not worth the hassle. More

Awesome experience! Everyone was awesome! I worked with multiple people so they could get me the best deal possible. Everyone was fair and understanding of my circumstanc Everyone was awesome! I worked with multiple people so they could get me the best deal possible. Everyone was fair and understanding of my circumstances and I never felt like I wanted to walk away like I do at all other dealerships. Thank you for a great experience and will be back for a truck soon! More

Quick, easy, accomodating. Kyle Hartman was a very low key, nice sales person. He made sure we were able to check out everything we needed to. We definitely felt like we were we Kyle Hartman was a very low key, nice sales person. He made sure we were able to check out everything we needed to. We definitely felt like we were well taken care of and were greeted by Bill, the manager, and Roger, who we had originally called about the car. Everyone was helpful and not pushy and it actually took no time to be done with the deal, which was also very fair. More

New super Duty purchase from Jim Davis I have bought a truck from Jim Davis before and I went back to him to see if he and I could come to an agreement on a new 2017 Super Duty. He knew up I have bought a truck from Jim Davis before and I went back to him to see if he and I could come to an agreement on a new 2017 Super Duty. He knew up front not that I had another truck at another dealership lined up. However the truck he had was more what I was looking for. With little effort he was able to get me what I feel was a good deal on a F250 King Ranch. I also must say, Mr Reitenbaugh in finance was excellent to work with. I went in with my own financing at a good rate. He was able to get me a much better rate, which saves me money. Great job and I thank you. Thank you Mr. Davis and Mr. Reitenbaugh More

Recall for gas tank valve Good service and completed actions. Appointing service was great, check in was good, up sailing was bithersome, discount was good. Overall did a good Good service and completed actions. Appointing service was great, check in was good, up sailing was bithersome, discount was good. Overall did a good job, adding a car wash like other dealership would be nice More

Convenient courteous service! Easy drop off, dealership shuttle to work and back to pick up vehicle. Service staff very courteous and thorough with service and inspection report - Easy drop off, dealership shuttle to work and back to pick up vehicle. Service staff very courteous and thorough with service and inspection report - Thank you! More

Great sales people, great truck Kyle Hartman and Roger were both a pleasure to work with. They both made sure that we purchased the right engine in the pickup that we chose for towi Kyle Hartman and Roger were both a pleasure to work with. They both made sure that we purchased the right engine in the pickup that we chose for towing our boat. They always were polite and smiling throughout the transaction. A great experience. More

Great job although I spent more than I had planned. I went in for oil change but found I needed new batteries, power steering and brake fluid. Good to know these things are taken care of although I spe I went in for oil change but found I needed new batteries, power steering and brake fluid. Good to know these things are taken care of although I spent more money than planned. More