Castle Rock Ford

Poor communication with service writer, no transparency either. Was told transmission was on back order, eventually found that that was said as a lazy answer to buy more time. Transmission was lost with th either. Was told transmission was on back order, eventually found that that was said as a lazy answer to buy more time. Transmission was lost with the shipping service for over 2 months. There was no proactive actions taken by the service department to keep track of the part. There was no compensation for my time. My vehicle was at the shop for 4 months. More

I received excellent service on my recall item. Nick was professional and and a great communicator. Nick reached out to make sure I got an appointment that worked for me. I received texts every st Nick was professional and and a great communicator. Nick reached out to make sure I got an appointment that worked for me. I received texts every step of the way. I am very pleased with the service! Thank you. More

I really like the remote service option. Having the technician come to your location is fantastic and convenient. Having the technician come to your location is fantastic and convenient. More

I worked with Ben Farey, he was very patient and knowledgeable. The process was fast easy and I appreciated the communication. knowledgeable. The process was fast easy and I appreciated the communication. More

Gary was extremely helpful in getting my car’s issue resolved. His communication was very good and they fixed my car a few days earlier than anticipated. resolved. His communication was very good and they fixed my car a few days earlier than anticipated. More

in the past I have not had a good experience working with maintenance at CR Ford. This time I worked with Joel Strizich and he was excellent. I hope CR Ford has turned a corner and upgraded their skills to m maintenance at CR Ford. This time I worked with Joel Strizich and he was excellent. I hope CR Ford has turned a corner and upgraded their skills to match Joel's. More

It feels more like a small town dealership that stills promote friendly, knowledgeable people on the front line. Customer Service is very evident here! promote friendly, knowledgeable people on the front line. Customer Service is very evident here! More

The service personnel greeting you when you come in are exemplar. The text messages, reminding me of my service are excellent. exemplar. The text messages, reminding me of my service are excellent. More

Received great service when getting the oil changed on my 2023 ford bronco. Friendly staff and capable techs. 2023 ford bronco. Friendly staff and capable techs. More

Very professional and Amber was great. also went to look at new vehicles while waiting and Rob was very informative. also went to look at new vehicles while waiting and Rob was very informative. More