Castle Rock Ford

As always, great service! I've been servicing vehicles at Medved for many years, starting with my Dodge, then to a GMC and now with my Ford. I've always had top notch service a I've been servicing vehicles at Medved for many years, starting with my Dodge, then to a GMC and now with my Ford. I've always had top notch service and been treated like family. I am so satisfied with Medved for being a great dealership. I can't recommend it enough! More

Service On schedule as promised. Work performed as agreed. Tech let ask him questions as he performed the work. Happy with the over all experience. Thanks On schedule as promised. Work performed as agreed. Tech let ask him questions as he performed the work. Happy with the over all experience. Thanks More

New Car Experience I was directed to Medved Ford in Castle Rock by using the CarGuru website and searching for the car that I was interested in. Kendall Saylor contacte I was directed to Medved Ford in Castle Rock by using the CarGuru website and searching for the car that I was interested in. Kendall Saylor contacted me almost immediately and confirmed that they indeed had that particular car and that is was available at a price that reflected my using CarGuru. I made an appointment and was able to take a test drive that lead me to purchasing the car. Mr Saylor was very helpful and informative about the features of the car and helped me make my decision. More

The best Dealer! We purchased a new Ford Escape from this dealership. Our sales representative, Shawn O'Neill, was probably the most attentive, patient, and thorough s We purchased a new Ford Escape from this dealership. Our sales representative, Shawn O'Neill, was probably the most attentive, patient, and thorough salesperson I have ever dealt with. We spent about an hour checking out several different vehicles before we decided on two different ones. We were able to test drive both the Escape and Eco-Sport. We chose the Escape because the Eco-Sport was just a bit too small. Shawn was patient while we decided which vehicle we wanted to purchase. He wasn't pushy, like I have experienced with so many other dealers in the past. After we chose the specific vehicle he continued to be attentive and answer all of our questions. He took about 20 minutes explaining all the features of the car. We drove over 50 miles to get to the dealership and would gladly make the trip again. The story does not end there. The reason we purchased a new car was because we got hit by a hail storm in June of 2018 and all three of our vehicles were totaled. In early August, another hail storm came through our area and just destroyed this new vehicle. Unable to get a rental car from our area we went to the rental place at Medved. We were unable to secure a car; but, the dealership loaned us a car to use, at no cost to us, while we wait for our insurance to make a determination on our claim. We will be purchasing a new car from the dealership, either from trade in of the first car or straight out if the car is totaled. UPDATE: I cannot say enough good things about the sales department at Medved Ford. While we were waiting to settle things with our insurance company these guys went out of their way to find a vehicle that matched what we were looking for to replace the damaged one. Our insurance company, unfortunately, was not very kind to us in regards to the damaged 2018 Ford Escape we purchased in July. We went back to the dealership to see what we could do. These guys pulled out all the stops and took our heavily damaged vehicle back for trade. We expressed that we were not enthusiastic about the trade in price they offered and we were going to end up with an extreme amount of negative equity from the trade. I don't know how the sales manager, Brad Rafter, pulled it off, but he got the negative equity down a bit further and really worked hard for us to get the proposed payment down to an amount we felt comfortable with. As always, Shawn O'Neill was really great getting us through the paperwork once we settled on a deal. Before I finish I want to mention one other person by name. Kevin, last name unknown, is one of the sales managers that also assisted us during this whole situation. He was also very great. And both finance guys we worked with were awsome, unfortunetely I don't remember either of their names because we only spent about 15 minutes with each of them when we signed papers. More

Good Personnel, Good Service , and Timely, Close by, offered shuttle Service. Comfortable, Confidence and trust Ford parts. Coffee. Left feeling comfortable, I will return ag , and Timely, Close by, offered shuttle Service. Comfortable, Confidence and trust Ford parts. Coffee. Left feeling comfortable, I will return again More

Really seems not to be a good place to do business Bought a car at Medved Kia they said they would certify it it only have one key they did not certify it has scratches all on it and if you go there do Bought a car at Medved Kia they said they would certify it it only have one key they did not certify it has scratches all on it and if you go there do not deal with a sales person named Mark I feel ripped off right now and it sure doesn't seem like you're doing all the right things to make this right first you sold me a car that was not certified then you charged me for a warranty that was supposed to be free and then did a very poor job of detailing the car to get it ready for me this place is ridiculous More

Explorer Nicki provided a great explanation of what needed to be done and was very understanding. Service was great and appreciated that it was done same day. Nicki provided a great explanation of what needed to be done and was very understanding. Service was great and appreciated that it was done same day. More

Quick Lube and other work done on a F-150 Fast service and courteous employees. We appreciate the prompt scheduling and later, the call to us, telling us the service had been completed. Th Fast service and courteous employees. We appreciate the prompt scheduling and later, the call to us, telling us the service had been completed. Thank you. More

Great Service, and Attitude I am sharing my day, at the Dealership, to Complement Andy, and all that I worked, with' I came to look at a F-450, that was advertised in an e.mail. I am sharing my day, at the Dealership, to Complement Andy, and all that I worked, with' I came to look at a F-450, that was advertised in an e.mail. I was told that truck had not arrived yet. Andy noticed, I had a ankle injury, and asked me to wait, while he ran across the lot, to bring a new, F-350, to show me the same features on. Andy was very helpful, in answering and explain all the features and abilities of the truck, but I was after that F-450. As my Wife and I waited for her car to be finished in service, we starting looking at new F-150's. He looked at several, although not moving real fast, do to my ankle situation. I stopped to talk Details with Andy, and said I didn't care for the Short Bed Crew cabs, and I wanted to see a Long Bed. He spotted one in the North Lot, and pulled it around for me. I was impressed with the truck. Andy, then asked for my Drivers License, ran back inside, to take the photo copy, and we went for a test drive. I liked the truck, as did my Wife. When we got back, I told Andy we were going for Lunch, and to run to a few more stops, and I would call by 4, with my decision. I called at 4, and told him, to please put my name on the 150, and I'd be in the next day, to do the paper work. He said he would. A little while later, he called back and said his Boss would sweeten the deal, if we could finalize the sale that day. Your team e-mailed all the necessary paperwork to us, we filled it out, e-mailed it back, came in an hour later, Andy had the Truck washed, and gassed up, and went through a detailed explanation of all features and abilities. and sailed through the paperwork, and we on our way. This is the second New Ford we have Purchased from Your Dealership, and both transactions were Flawless. Thank you, and again, Thanks to Andy. He worked hard, to earn our Business, and is a real Asset, to your company. More

Downsizing in vehicles, trading two for one! Sales agent Andy Stumpf and assistance from Kendall whom I had worked with before on previous purchase were extremely helpful at getting my needs met, Sales agent Andy Stumpf and assistance from Kendall whom I had worked with before on previous purchase were extremely helpful at getting my needs met, selection process of what I needed in a vehicle and coming to terms with the bottom line, final purchase price. Thanks to the management team for getting it done all the way thru to financing. More